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Somewhere around Mon, 25 Oct 2004 13:33:53 -0500, while reading
alt.tv.tech.hdtv, I think I thought I saw this post from HDTV-slingr : On Mon, 25 Oct 2004 13:10:56 -0400, "Leonard Caillouet" wrote: . . . In your other post, you said the Sears techs are most likely to just swap out a board and go on their way. As a consumer, I'm trying to understand why that is a bad thing. I bought my Sony from Sears and it's still under warranty. If the thing fails, I call Sears service, a service tech comes out, takes the back off the TV, swaps out a board in 10 minutes, puts it back together and it works.... then I'm a happy camper! Why would I have a problem with that? If rebuilding a diode takes 3 hours and swapping out a board takes 10 minutes, again, as a consumer, I'm just fine with that and in fact would be happier with the latter. I used to repair stereos, back when they were much simpler. We did replace components. But these days, I think it's better to replace boards in most cases. Labor is expensive, parts not as much so as they used to be. When you replace a part, you run the risk of causing problems with soldering, replacing parts that are bad but maybe missing the part that caused them to go bad, etc. If it's a warranty job, I would not be happy at all to see the tech soldering parts onto the board. -- Marty - mjf at leftcoast-usa.com "Those are my principles, and if you don't like them... well, I have others." - Groucho Marx |
"Marty" wrote in message ... I used to repair stereos, back when they were much simpler. We did replace components. But these days, I think it's better to replace boards in most cases. Labor is expensive, parts not as much so as they used to be. When you replace a part, you run the risk of causing problems with soldering, replacing parts that are bad but maybe missing the part that caused them to go bad, etc. If it's a warranty job, I would not be happy at all to see the tech soldering parts onto the board. For warranty repairs we don't want to do component level work on most units because the labor rates are not realistic. Also, there may be dozens or hundreds of alignment parameters lost if the board contains the memory. Techs who do mostly board swapping are also the ones who likely are either too lazy to restore the alignment completely or may simply be incapable of doing so. I have seen many sets that got repaired under warranty and never got set up correctly after the repair. On OOW repairs, some things make sense to do at the board level and some at the component level. The decision needs to be made based on the specific instance and the relative cost of the board, parts, and labor that may be involved. If you make blanket assumptions about the cost or efficacy of board swapping vs component level repair you would be making a foolish mistake in many cases. Virtually all stereo repair is still done at the component level. Most stereo amplifiers and receivers have lots of discrete components, other than the high density LSI areas such as DSP circuits. This makes component level repair more practical. If you try to repair everything at the board level you will be disposing of virtually everything except the most expensive products. This IS becoming the case in many product categories. On the most expensive products, swapping boards often increases the cost of repair by hundreds of dollars. If it doesn't, and you don't lose important data, then it makes sense to repair at the board level. Don't assume. Leonard |
It just steams me to be sitting at home and see these absolutely
kick-assed commercials from my main competitors (CC & BB) and then our commercials come on and there are women sniffing linens and candles and crap like that with no mention of our obvious advantages over our competitors when it comes to appliances and high end electronics. People think dresses and tools when they think of Sears... and I see STUNNED people daily taking that long escalator up to our department. People who've shopped at Sears for years are shocked to know that we have a huge selection of electronics. Again, somebody needs to be fired for this, Lola, and it starts at the top. Well, I'm glad you got that off your chest... And I'm glad to know about all this stuff from Sears. I have been a loyal customer for a long time, and I am glad you are spreading the word. You've helped me decide where to get my next TV! |
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The only thing I would buy from Sears is craftsmen tools.
Since you are new to this thread, could you please give a little more of an explaination to that? If you had read the previous posts, you could see that Sears sells some great stuff across the boards. My advice would be to either go to the store, or check out the website, and see what kind of deals and service they have. Just this weekend, that had a ton of sales, including this awesome Samsung HDTV: http://www.sears.com/sr/javasr/produ...seBVCookie=Yes And free shipping too! |
"manager" wrote Fifty years of living. I don't trust Sears. They have been caught and sued many times for running scams through several of their services. Their car repair business was a running criminal operation, their insurance sales are scams. In the last few years they have changed there approach to be more WalMart like. Many people don't know they used to sell their own brand of televisions. They were crap. But I do like their tools. Just my opinion, if you like them go for it, I won't. Sixty years of living and I don't trust any stores. But if I only bought from stores I trusted I would never buy anything. I just do the best I can on a case by case basis. True, Sears car service operation got caught scamming customers, although that is hardly rare in that business. It is more remarkable that Sears cleaned up that scandal than that they got caught doing it. Sears, Wards and other retail operations have and do sell "store-brands" of televisions, appliances and other products. Sears' sells store brands such as Kenmore and Craftsman, both well-known for excellent quality. No retail department store chain actually makes its own store-brand products. They are always made by a large manufacturer. Kenmore appliances are made by many companies, depending on the appliance, like Whirlpool, Frigidaire, GE, Electrolux, etc. If the Sears TV's were "crap" (which I don't doubt) it is because they were cheap models made in Asia for the lower-end trade. Ward's also had a cheap house-brand TV which was also crap. But Sears today provides their own service for the TV's they sell and warranty and have an excellent reputation for quality of service, which they also farm out for other retail stores. Their TV departments vary greatly from store to store but, in the larger stores, they usually have lots of choices on display. They will dicker on price and match competitor's prices + 10% of the difference. If they are late in delivering, they will knock more money off. If you don't like your TV, you can take it back in 60 days for a full refund, for any reason or no reason. If you buy their extended warranty, they provide in-home service from day one and fix anything that goes wrong, even if the problem is just cosmetic. mack austin |
"Mack McKinnon" wrote in message ... "manager" wrote Fifty years of living. I don't trust Sears. They have been caught and sued many times for running scams through several of their services. Their car repair business was a running criminal operation, their insurance sales are scams. In the last few years they have changed there approach to be more WalMart like. Many people don't know they used to sell their own brand of televisions. They were crap. But I do like their tools. Just my opinion, if you like them go for it, I won't. Sixty years of living and I don't trust any stores. But if I only bought from stores I trusted I would never buy anything. I just do the best I can on a case by case basis. True, Sears car service operation got caught scamming customers, although that is hardly rare in that business. It is more remarkable that Sears cleaned up that scandal than that they got caught doing it. Sears, Wards and other retail operations have and do sell "store-brands" of televisions, appliances and other products. Sears' sells store brands such as Kenmore and Craftsman, both well-known for excellent quality. No retail department store chain actually makes its own store-brand products. They are always made by a large manufacturer. Kenmore appliances are made by many companies, depending on the appliance, like Whirlpool, Frigidaire, GE, Electrolux, etc. If the Sears TV's were "crap" (which I don't doubt) it is because they were cheap models made in Asia for the lower-end trade. Ward's also had a cheap house-brand TV which was also crap. But Sears today provides their own service for the TV's they sell and warranty and have an excellent reputation for quality of service, which they also farm out for other retail stores. Their TV departments vary greatly from store to store but, in the larger stores, they usually have lots of choices on display. They will dicker on price and match competitor's prices + 10% of the difference. If they are late in delivering, they will knock more money off. If you don't like your TV, you can take it back in 60 days for a full refund, for any reason or no reason. If you buy their extended warranty, they provide in-home service from day one and fix anything that goes wrong, even if the problem is just cosmetic. mack austin Sears marketed their electronic equipment from the 1920s through the 70s using the Silvertone brand name. They weren't all bad. Here is a link for some general info. http://www.searsarchives.com/brands/silvertone.htm. ed |
But Sears today provides their own service for the TV's they sell and
warranty and have an excellent reputation for quality of service, which they also farm out for other retail stores. Their TV departments vary greatly from store to store but, in the larger stores, they usually have lots of choices on display. They will dicker on price and match competitor's prices + 10% of the difference. If they are late in delivering, they will knock more money off. If you don't like your TV, you can take it back in 60 days for a full refund, for any reason or no reason. If you buy their extended warranty, they provide in-home service from day one and fix anything that goes wrong, even if the problem is just cosmetic. As I am coming to find out, some people hold a grudge way longer than they should. Every store, if they are open long enough, will face problems, and certain bad publicity. All told, Sears is still around, and there is a reason for that. Thankfully, some reasonable people have stepped forward and spoken the truth that Sears does a pretty good job, especially in their electronics department. I encourage those people who had a bad experience back in 1973 to give them another chance, and then let all of us know what you thought. |
Lola wrote:
As I am coming to find out, some people hold a grudge way longer than they should. Every store, if they are open long enough, will face problems, and certain bad publicity. All told, Sears is still around, and there is a reason for that. Thankfully, some reasonable people have stepped forward and spoken the truth that Sears does a pretty good job, especially in their electronics department. I encourage those people who had a bad experience back in 1973 to give them another chance, and then let all of us know what you thought. After years of going to Sears to buy flyer items only to find that they were "sold out" when the doors opened on the first day of the sale I stopped buying anything from Sears. Last summer I bought a GE double wall oven from Sears via the internet (best price, lowest deliver cost). My credit card company called to see if it was fraud. Matthew (happy with the purchase from Sears) -- Thermodynamics and/or Golf for dummies: There is a game You can't win You can't break even You can't get out of the game |
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