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Samsung TVs updated to death?
On Thursday pm, I switched on my UE40D7000 (from standby) and it
reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not, & said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). Anyone know any more, or also have the problem? |
Samsung TVs updated to death?
"gordon" wrote in message . uk... On Thursday pm, I switched on my UE40D7000 (from standby) and it reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not, & said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). Anyone know any more, or also have the problem? People usually recommend John Lewis here for their free 5 year warranty but it not helped you I see. Regards David |
Samsung TVs updated to death?
On 24/03/2012 21:51, gordon wrote:
On Thursday pm, I switched on my UE40D7000 (from standby) and it reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not,& said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). Anyone know any more, or also have the problem? I don't know if I would be brave enough to try this! http://wiki.samygo.tv/index.php5/UnB...y_EEPROM_Reset -- Michael Chare |
Samsung TVs updated to death?
"gordon" wrote in message . uk... On Thursday pm, I switched on my UE40D7000 (from standby) and it reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not, & said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). Anyone know any more, or also have the problem? We have a Smart Samsung TV model UE40D5520 also from JL and it has not got your problem so it is not all models of Smart Hub. We have in the past updated from USB and via the internet. Our model does not update in standby over the internet so we would not get a message unless we had turned the TV off on the previous time while it was updating. We also turned the 'over airways' update off. I would not deal with the manufacturer as your contract is with JL so it is time to bang on their door and let them do the chasing. -Remember to ask about a loan TV if the plan to take yours away. Hope you get it fixed ASAP. Gio |
Samsung TVs updated to death?
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Samsung TVs updated to death?
Maybe a good read of the JL Terms and Conditions of the warranty needed.
Regards David |
Samsung TVs updated to death?
On Sun, 25 Mar 2012 15:51:21 +0200, Martin wrote:
On Sun, 25 Mar 2012 14:26:47 +0100, "David" wrote: Maybe a good read of the JL Terms and Conditions of the warranty needed. T&C can't limit guarantee consumer laws True, but I believe JL go beyond the legal minimum. |
Samsung TVs updated to death?
On 24/03/2012 21:51, gordon wrote:
On Thursday pm, I switched on my UE40D7000 (from standby) and it reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not,& said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). It appears that Samsung are introducing revised versions of their firmware to fix problems with the iPlayer and to make it more difficult for hacks to work that for example allow you to record HD programmes in an unencrypted form. It is a pity however that they do not allow you to force a firmware update from a USB stick by pressing button(s) when the TV is powered on which would be more likely to work even if the TV won't start properly. I had not thought of a TV being a box that could be modified like for example a Humax HDR. -- Michael Chare |
Samsung TVs updated to death?
Michael Chare [email protected] wrote:
On 24/03/2012 21:51, gordon wrote: On Thursday pm, I switched on my UE40D7000 (from standby) and it reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not,& said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). It appears that Samsung are introducing revised versions of their firmware to fix problems with the iPlayer and to make it more difficult for hacks to work that for example allow you to record HD programmes in an unencrypted form. It is a pity however that they do not allow you to force a firmware update from a USB stick by pressing button(s) when the TV is powered on which would be more likely to work even if the TV won't start properly. I had not thought of a TV being a box that could be modified like for example a Humax HDR. Indeed - it's a great advance :-( I was surprised the set didn't automatically update when started with the USB stick inserted, unless that's something broken too. |
Samsung TVs updated to death?
Gio wrote:
"gordon" wrote in message . uk... On Thursday pm, I switched on my UE40D7000 (from standby) and it reported an error updating itself (that would be over the internet), and then switched off (back to standby). And since then it stays on for only about 20 seconds every time. John Lewis service centre claimed they had had dozens of calls from Samsung owners (Smart Hub models I'm guessing?). Has anyone heard anything about this - if that common it should have hit the web news by now? I emailed Samsung support (no reply) and called them on Friday. They were a bit inscrutible whether they knew about it or not, & said someone might contact me in a few days. Not very impressive I think. JL are hiding behind Samsung at the moment. JL's only other suggestion was to manually "update", ie back to the previous firmware. But it doesn't seem to automatically recognise the firmware on a USB stick, and the "Upgrade" menu command has gone missing (when I can get there in the brief window before the set shuts down). Anyone know any more, or also have the problem? We have a Smart Samsung TV model UE40D5520 also from JL and it has not got your problem so it is not all models of Smart Hub. We have in the past updated from USB and via the internet. Our model does not update in standby over the internet so we would not get a message unless we had turned the TV off on the previous time while it was updating. We also turned the 'over airways' update off. I would not deal with the manufacturer as your contract is with JL so it is time to bang on their door and let them do the chasing. -Remember to ask about a loan TV if the plan to take yours away. Hope you get it fixed ASAP. Gio Thanks. Will phone tomorrow: loan TV - thats a good idea. I thought I was being really Smart allowing it to update over the net! I know better now. Can I ask: does your set automatically update when started with the USB stick in, or do you have to go to the Upgrade menu? The instructions are useless: little more than "you can upgrade with a USB stick". |
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