Why do we have to keep rebooting things?
 

In article , Mark
wrote:
On Fri, 01 Oct 2010 15:55:50 +0100, Jim Lesurf
wrote:

In article , Mark
wrote:


But it is time limited by law. Six years is the maximum period.

Sorry, what is it that are you saying is "time limited by law" (and
which "law" since I'm not in England)?

Are you saying that if the item turned out not to be as described when
sold, or has a design/manufacturing flaw you can't do anything about
that after six years? if so that is news to me.

In England 6 years is the maximum time period in which you can claim for
a design/manufacturing flaw (in Scotland it's 5 years). I don't know
which law this is but it definitely exists.

Alas, that just re-states your opinion. My understanding is different. If
the seller claims it will work for a given purpose, but its actual design
means it can't (even at the instant it was sold) I'd assume it was simply
mis-sold to you on the basis of an untruth. Nothing to do with any laws wrt
warranty, flaws, etc, as such. Thus not part of the UK/EU 'laws' that
specify periods of the order of 5 years. So far as I know they cover items
developing problems which then need repair for the item to go on being
useable as when bought. AIUI The point there is that the item has to be
'repairable' or a functionally equivalent item offerred for the price of a
repair. Again nothing to do with it being misdescribed and missold.

So unless you can give a clear and reliable source otherwise, I continue to
think you may have conflated two different matters.

This does not mean that all products have to last 6 years. This depends
on the original purchase price and what the item is. Your legal rights
are always against the retailer who sold you the product.

Yes. I agree your claims are against the seller.

A manufacturer can put pretty much whatever they want in a
warranty/guarantee.

Yes. People can write whatever they fancy. But the law and courts have
already decided that some of what they 'could' write would be void or
unenforcable, and others may well be decided as such or 'not fair' by a
court.

Thus the way makers and sellers can "try it on" to see what they can get
away with on the basis of relying on customer ignorance or apathy or
feeling they can't manage to fight a big company.

Slainte,

Jim

--
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Why do we have to keep rebooting things?
 

On Mon, 04 Oct 2010 12:04:03 +0100, Jim Lesurf
wrote:

In article , Mark
wrote:
On Fri, 01 Oct 2010 15:55:50 +0100, Jim Lesurf
wrote:

In article , Mark
wrote:


But it is time limited by law. Six years is the maximum period.

Sorry, what is it that are you saying is "time limited by law" (and
which "law" since I'm not in England)?

Are you saying that if the item turned out not to be as described when
sold, or has a design/manufacturing flaw you can't do anything about
that after six years? if so that is news to me.

In England 6 years is the maximum time period in which you can claim for
a design/manufacturing flaw (in Scotland it's 5 years). I don't know
which law this is but it definitely exists.

Alas, that just re-states your opinion.

It's not just my opinion. It is FACT. There are 1000's of consumer
articles available online and in libraries that state this. Did you
not look at the two links (just two of many) that I posted?

My understanding is different. If
the seller claims it will work for a given purpose, but its actual design
means it can't (even at the instant it was sold) I'd assume it was simply
mis-sold to you on the basis of an untruth.

Correct but not relevant to this discussion.

Nothing to do with any laws wrt
warranty, flaws, etc, as such. Thus not part of the UK/EU 'laws' that
specify periods of the order of 5 years. So far as I know they cover items
developing problems which then need repair for the item to go on being
useable as when bought. AIUI The point there is that the item has to be
'repairable' or a functionally equivalent item offerred for the price of a
repair. Again nothing to do with it being misdescribed and missold.

So unless you can give a clear and reliable source otherwise, I continue to
think you may have conflated two different matters.

I think you are conflating several different matters and I am really
unsure what you are trying to say here.

However under consumer laws such as the Sale of Goods Act you have a
maximum period of 6 years (5 in Scotland) from the date of purchase to
make a claim. This does not matter if you are claiming that the item
was missold or of unsatifactory quality or for any other reason that I
can think of.

This does not mean that all products have to last 6 years. This depends
on the original purchase price and what the item is. Your legal rights
are always against the retailer who sold you the product.

Yes. I agree your claims are against the seller.

A manufacturer can put pretty much whatever they want in a
warranty/guarantee.

Yes. People can write whatever they fancy. But the law and courts have
already decided that some of what they 'could' write would be void or
unenforcable, and others may well be decided as such or 'not fair' by a
court.

That's another matter entirely.

Thus the way makers and sellers can "try it on" to see what they can get
away with on the basis of relying on customer ignorance or apathy or
feeling they can't manage to fight a big company.
--
(\__/) M.
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(")_(") their inaction to the problem. I am blocking some articles
posted from there. If you wish your postings to be seen by
everyone you will need use a different method of posting.