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-   -   Sky HD box using the line (http://www.homecinemabanter.com/showthread.php?t=65174)

Gary December 4th 09 01:09 PM

Sky HD box using the line
 
Hi

We have for a while now, noticed very occasionally, that someone has called
and left a message on the BT message system when we know we were in at the
time, and not using the phone.
Yesterday I connected a telephone recorder to the line and it has recorded 6
seconds of dial tone every half hour. This would account for the occasional
engaged line.

I only have 1 dect phone with answer machine , 1 BT sms phone , 1 Panasonic
speaker phone and a Sky+HD on the line.

Of all those the only thing that should be able to initiate a call on its
own is the Sky box.

Anybody else have this problem? is it normal?. is it the Sky box? Should I
disconnect the sky box or just ignore it?

Thanks

Gary

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Graham.[_2_] December 5th 09 11:01 AM

Sky HD box using the line
 


"Gary" wrote in message ...
Hi

We have for a while now, noticed very occasionally, that someone has called and left a message on the BT message system when we
know we were in at the time, and not using the phone.
Yesterday I connected a telephone recorder to the line and it has recorded 6 seconds of dial tone every half hour. This would
account for the occasional engaged line.

I only have 1 dect phone with answer machine , 1 BT sms phone , 1 Panasonic speaker phone and a Sky+HD on the line.

Of all those the only thing that should be able to initiate a call on its own is the Sky box.

Anybody else have this problem? is it normal?. is it the Sky box? Should I disconnect the sky box or just ignore it?

Thanks

Gary


I know what is happening here and you can rest assured it is nothing to do with the Sky box.
One of those phones must have a "message waiting" facility (LED) and
the phone seizes the line at intervals to see if the dial-tone is intermittent
indicating there is a message on 1571

--
Graham.

%Profound_observation%



Brian Gaff December 5th 09 11:04 AM

Sky HD box using the line
 
I'd be tempted to disconnect it for a trial period so you can tell if its
the box.

Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


"Gary" wrote in message
...
Hi

We have for a while now, noticed very occasionally, that someone has
called and left a message on the BT message system when we know we were in
at the time, and not using the phone.
Yesterday I connected a telephone recorder to the line and it has recorded
6 seconds of dial tone every half hour. This would account for the
occasional engaged line.

I only have 1 dect phone with answer machine , 1 BT sms phone , 1
Panasonic speaker phone and a Sky+HD on the line.

Of all those the only thing that should be able to initiate a call on its
own is the Sky box.

Anybody else have this problem? is it normal?. is it the Sky box? Should
I disconnect the sky box or just ignore it?

Thanks

Gary

--
This email is Private and Confidential
This e-mail has been virus checked by Mcafee Virus Scan.
Telephone calls may be recorded for quality assurance and security
purposes.




Brian Gaff December 5th 09 11:07 AM

Sky HD box using the line
 
Surely if the unit was actually making calls one would hear that on the
recording?

It is also sometimes possible to be engaged when you are not on the phone,
as there is a case called equipment engaged which seems to occur when
things get busy. This means the caller never gets to your line in the first
place!
Brian

--
Brian Gaff....Note, this account does not accept Bcc: email.
graphics are great, but the blind can't hear them
Email:
__________________________________________________ __________________________________________________ __________


"Paul Martin" wrote in message
...
In article ,
Gary wrote:

Anybody else have this problem? is it normal?. is it the Sky box? Should
I
disconnect the sky box or just ignore it?


If you don't have a Multiroom subscription, and don't watch PPV events
or BoxOffice films, or use the chargable interactive services, you
should be OK with disconnecting the phone line from the Sky box.

--
Paul Martin




Gary December 5th 09 11:07 AM

Sky HD box using the line
 

"Graham." wrote in message
...


"Gary" wrote in message
...
Hi

We have for a while now, noticed very occasionally, that someone has
called and left a message on the BT message system when we know we were
in at the time, and not using the phone.
Yesterday I connected a telephone recorder to the line and it has
recorded 6 seconds of dial tone every half hour. This would account for
the occasional engaged line.

I only have 1 dect phone with answer machine , 1 BT sms phone , 1
Panasonic speaker phone and a Sky+HD on the line.

Of all those the only thing that should be able to initiate a call on
its own is the Sky box.

Anybody else have this problem? is it normal?. is it the Sky box? Should
I disconnect the sky box or just ignore it?

Thanks

Gary


I know what is happening here and you can rest assured it is nothing to do
with the Sky box.
One of those phones must have a "message waiting" facility (LED) and
the phone seizes the line at intervals to see if the dial-tone is
intermittent
indicating there is a message on 1571

--
Graham.

%Profound_observation%


That would be the SMS phone then.

That would make sense.

Thanks for that. I will look into it further.

Gary


Vincent[_2_] December 6th 09 12:02 PM

Sky HD box using the line
 
Just as a side note here, below are some logs from my TrueCall system
showing how often Sky calls out.

You can see that Sky will make a call anywhere between every 9 minutes to
once a month. The call can be to two different numbers, at any time of the
day, and lasts about 40 seconds.

07/08/2009 13:31 Outgoing Dialled from an extension phone 00:00:42
08000531707 Sky Digital

07/08/2009 13:40 Outgoing Dialled from an extension phone 00:00:42
08000531707 Sky Digital

10/08/2009 09:08 Outgoing Dialled from an extension phone 00:00:41
08000531706 Sky Digital

10/08/2009 09:35 Outgoing Dialled from an extension phone 00:00:38
08000531706 Sky Digital

10/09/2009 09:18 Outgoing Dialled from an extension phone 00:00:38
08000531706 Sky Digital

10/10/2009 06:08 Outgoing Dialled from an extension phone 00:00:41
08000531706 Sky Digital

10/10/2009 06:45 Outgoing Dialled from an extension phone 00:00:39
08000531706 Sky Digital

10/11/2009 07:11 Outgoing Dialled from an extension phone 00:00:38
08000531706 Sky Digital


And below is TrueCall nuking a certain unwanted sales calls such as that
pesky Sky Warranty company without me even hearing the phone ring... easy as
pie.

05/11/2009 03:39 Incoming Zapped caller - rejected 00:00:18 INTERNATIONAL

05/11/2009 07:43 Incoming Zapped caller - rejected 00:00:19 INTERNATIONAL

16/11/2009 14:29 Incoming Unrecognised caller - Hung up at whisper 00:00:12
08712659865 Digital Satellite Warranty Cover Ltd

16/11/2009 19:49 Incoming Zapped caller - rejected 00:00:07 08712659865
Digital Satellite Warranty Cover Ltd

Note, that as that caller was "zapped" in the last instance, they are played
a messages asking them to not call again. If they do, they are breaking the
law, and it is literally a button click on the online interface to report
the caller to OFCOM. Sweet.

--
Vincent



Vincent[_2_] December 6th 09 10:14 PM

Sky HD box using the line
 

"Mike Henry" wrote in message
...
In , Kay Robinson
wrote:

On Sun, 6 Dec 2009 11:02:07 -0000, "Vincent"
sharpened a new quill and scratched:

16/11/2009 14:29 Incoming Unrecognised caller - Hung up at whisper
00:00:12
08712659865 Digital Satellite Warranty Cover Ltd


Interesting to see this company mentioned. I've been plagued by
letters from this company stating that my Sky cover has now ended and
that I should take cover out with them. I don't have any satellite
equipment. I contacted Trading Standards who say they have numerous
complaints about this company and are investigating.


I bet they'll never be shut down, though :-(.


The "whisper" mentioned in the logs is one of the many methods of call
screening TrueCall can use. The unit asks any unrecognised (i.e. not on your
friends list or your "zap" list) number to identify themselves. If they do,
my house phone will then ring and TrueCall will repeat what they said when
asked to identify themselves so I know who is calling. You're then given a
choice as to whether to accept the call, or add the caller to your friends
list or your "zap" list, which will either let the call through
automatically next time or tell them to get lost next time respectively. In
the case above, they hung up when asked to identify themselves.

However, I find people who I don't know calling me, who refuse to identify
themselves, annoying, so I always check the call logs online. The web
interface allows you to look up any number in your log. When I did this it
found hits for that company, with a LOT of people suffering annoying calls
from them, including people who don't even have Sky. So, I just added their
company to my Zap list, along with its name, and when they called a few
hours later they got told never to call again automatically - my phone
wouldn't have even have rung once.

TrueCall is a brilliant system - I can highly recommend it if you ever get
annoyed by any kind of unwanted call. Since I got mine several months ago
I've not had a single unwanted call of any kind, yet, every call I did want
or was expecting got through.

--
Vincent



Vincent[_2_] December 7th 09 11:50 AM

Sky HD box using the line
 
"Kay Robinson" wrote in message
...
On Sun, 6 Dec 2009 21:14:07 -0000, "Vincent"
sharpened a new quill and scratched:


"Mike Henry" wrote in message
. ..
In , Kay Robinson
wrote:

On Sun, 6 Dec 2009 11:02:07 -0000, "Vincent"
sharpened a new quill and scratched:

16/11/2009 14:29 Incoming Unrecognised caller - Hung up at whisper
00:00:12
08712659865 Digital Satellite Warranty Cover Ltd

Interesting to see this company mentioned. I've been plagued by
letters from this company stating that my Sky cover has now ended and
that I should take cover out with them. I don't have any satellite
equipment. I contacted Trading Standards who say they have numerous
complaints about this company and are investigating.

I bet they'll never be shut down, though :-(.

Since I went on the TPS I've never had any such calls, used to be
plagued by them. Now it's the equally annoying young employees of
NPower who regularly press my door buzzer claiming to be here to 'read
your meter'. The last one, a young girl, after buzzing while I was
eating and my answering with a 'not interested', kept her finger on my
buzzer for several minutes and when I decided enough was enough was
told 'You're very rude I only want ten minutes of your time', needless
to say I can't really write here the expletives I came out with.



I'm on the TPS too, but I still got those calls shown in my log.

Interestingly, I received a letter from Sky just the other day stating that
there is only one insurance company Sky deals with (I forget the name now,
and I've shredded the letter, but I imagine they're sending them to
everyone). One thing they did say was that the company they do use will know
all of your Sky setup details (e.g. box type). So - if you do want to
actually talk to such cold-callers, Sky or otherwise, ask THEM to tell them
what Sky box they have. If they don't know it, tell them not to call again
(it is illegal for them to call again if you've asked them not to).

Another related thing I learnt recently, is that it is now illegal for call
centres to withhold their number. I've used Anonymous Call Reject for a
number of years now. Although now it's free for me as I have unsubscribed
from the service from BT, and now my TrueCall system drops anon calls,
meaning it'll pay for itself in 2 years.

--
Vincent



charles December 7th 09 01:51 PM

Sky HD box using the line
 
In article ,
Java Jive wrote:
On Mon, 7 Dec 2009 10:50:01 -0000, "Vincent"
wrote:


"Kay Robinson" wrote in message
...
On Sun, 6 Dec 2009 21:14:07 -0000, "Vincent"
sharpened a new quill and scratched:

Since I went on the TPS I've never had any such calls, used to be
plagued by them.


I'm on the TPS, but still get calls.


this doesn't apply to calls originating overseas ;-(

[Snip]

Another related thing I learnt recently, is that it is now illegal for
call centres to withhold their number. I've used Anonymous Call Reject
for a number of years now. Although now it's free for me as I have
unsubscribed from the service from BT, and now my TrueCall system
drops anon calls, meaning it'll pay for itself in 2 years.


Yet I suspect many still do. Of course, I don't know for certain
because I have a policy of ...


caller display doesn't work on foreign calls.

--
From KT24

Using a RISC OS computer running v5.11


[email protected] December 7th 09 01:54 PM

Sky HD box using the line
 
On Mon, 07 Dec 2009 12:41:06 +0000, Java Jive
wrote:

On Mon, 7 Dec 2009 10:50:01 -0000, "Vincent"
wrote:

"Kay Robinson" wrote in message
...
On Sun, 6 Dec 2009 21:14:07 -0000, "Vincent"
sharpened a new quill and scratched:

Since I went on the TPS I've never had any such calls, used to be
plagued by them.


I'm on the TPS, but still get calls. Or would, but I've now adopted a
policy of never answering the phone unless I recognise the number. I
let it ring and it goes through to the answering machine. I reckon
that anyone with anything important in my life would be willing to
leave a message.

Now it's the equally annoying young employees of
NPower


Our local council distributed stickers saying "We do not buy or sell
at this door", but despite my sticking it on the door, people still
try it on. Again, I have a policy of never answering the door unless
I recognise the caller (the door is covered by CCTV, so I can tell who
it is).

Another related thing I learnt recently, is that it is now illegal for call
centres to withhold their number. I've used Anonymous Call Reject for a
number of years now. Although now it's free for me as I have unsubscribed
from the service from BT, and now my TrueCall system drops anon calls,
meaning it'll pay for itself in 2 years.


Yet I suspect many still do. Of course, I don't know for certain
because I have a policy of ...


How do you deal with international calls?

[email protected] December 7th 09 07:27 PM

Sky HD box using the line
 
On Mon, 07 Dec 2009 15:50:05 +0000, Java Jive
wrote:

I reckon
that anyone with anything important in my life would be willing to
leave a message.


... and then I'd ring them back. But although I have family members
and one or two friends living abroad, they have all been told that the
best way to contact me is by email.


We regularly receive international junk calls, but since we get a lot
of genuine international calls as well it's really necessary to
answerthem all.
I did get an additional, unlisted number for VOIP use, but that
started receiving junk calls almost immediately so it would appear
that random or sequential auto-diallers are in use.

Vincent[_2_] December 8th 09 01:49 PM

Sky HD box using the line
 

"Java Jive" wrote in message
...
I'm on the TPS, but still get calls. Or would, but I've now adopted a
policy of never answering the phone unless I recognise the number. I
let it ring and it goes through to the answering machine. I reckon
that anyone with anything important in my life would be willing to
leave a message.


Some people aren't allowed to. For example, if the doctors or the hospital
call, they never leave a message as, I guess, they don't know who might hear
it.

--
Vincent



Vincent[_2_] December 8th 09 01:51 PM

Sky HD box using the line
 

"charles" wrote in message
...

I'm on the TPS, but still get calls.


this doesn't apply to calls originating overseas ;-(

caller display doesn't work on foreign calls.


I have my TrueCall to drop all international calls too. I don't have any
reason for anyone to call me internationally. This won't work for everyone
of course.

--
Vincent



Vincent[_2_] December 8th 09 01:53 PM

Sky HD box using the line
 
wrote in message
...

How do you deal with international calls?


This wasn't aimed at me, and I just answered it elsewhere in this thread,
but with TrueCall you can choose to drop all international calls too.

--
Vincent



Vincent[_2_] December 8th 09 02:01 PM

Sky HD box using the line
 

wrote in message
...
On Mon, 07 Dec 2009 15:50:05 +0000, Java Jive
wrote:

I reckon
that anyone with anything important in my life would be willing to
leave a message.


... and then I'd ring them back. But although I have family members
and one or two friends living abroad, they have all been told that the
best way to contact me is by email.


We regularly receive international junk calls, but since we get a lot
of genuine international calls as well it's really necessary to
answerthem all.
I did get an additional, unlisted number for VOIP use, but that
started receiving junk calls almost immediately so it would appear
that random or sequential auto-diallers are in use.


That's what I like about TrueCall... if it's a number you've told it to
accept it gets through as normal, if it's a number you've told it to block
it tells them not to call again (this can be specific number and/or all
withheld numbers and/or all international numbers). Any unrecognised calls
that you do allow through (i.e. not in any of those lists) it asks them to
identify themselves. If, and only if, they say something will your house
phone ring. When you answer it, the unit says "You have a call from
[whatever they said].". You can then choose to add the number to your
friends list and accept, add the number to your block list and they'll be
told not to call again, send them to your answer phone, or allow the call
though and decide later. It works with normal landlines, cable, and VoIP
phones.

--
Vincent



Vincent[_2_] December 8th 09 02:04 PM

Sky HD box using the line
 
"Kay Robinson" wrote in message
...
I used Anonymous Call Reject for a number of years, however, it
created problems as and when the use of computerised call systems
became the norm for most commercial and public bodies. This meant that
calls I was expecting from the local authority, pension service, bank
and other firms I dealt with never came because they were denied
access by BT. That any legitimate caller should user a withheld number
system appals me and appears to be a symptom of this age where firms
don't want to be responible.


This is now illegal. All companies are no longer allowed to withhold their
number when calling customers (or potential customers). They must send an
identifying number, even if that number just plays a recorded announcement
saying who you were called by.

If anyone is still withholding their number you should tell them.

This makes anonymous call rejection much more powerful, as the only people
who, in theory, are withholding their numbers are companies who want to hide
(usually unwanted sales calls) or members of the public who annoyingly
withhold their numbers. I don't have time for either, so drop all anon
calls.

--
Vincent



Vincent[_2_] December 8th 09 02:07 PM

Sky HD box using the line
 

"Mike Henry" wrote in message
...
Presentation numbers mean there simply is
no excuse for it - they should either present their real CLI or use a
Presentation number of a number which plays a recorded message if they
aren't interested in you phoning them back.


That's currently exactly what the law is (it changed recently). All
companies and call centres must now display some sort of CLI. I apologise if
that's what you meant by this anyway.

It's a shame that you gave in - did you not kick up a stink when the calls
didn't arrive and get them to change their policy? They weren't denied
access by BT really - ACR gives them a recorded message telling them
precisely how to contact you, but they chose not to redial, so it's
IMPOSSIBLE to plead ignorance along the lines of "we tried but we couldn't
get through". Public bodies in particular should be accountable (ha!) and
easier to get policy changed.


Ah, but, I used to work at a University several years ago which withheld
their number. Even if you dialed the "unwithhold my number" code, it still
withheld it - so I know from personal experience it's not always possible.

That any legitimate caller should user a withheld number
system appals me


Me too, but note that by definition, they aren't a legitimate caller if
they are withholding! (In the case of businesses calling individuals, now
that Presentation numbers are available).


With you all the way on that.

--
Vincent



Paul Ratcliffe December 8th 09 03:37 PM

Sky HD box using the line
 
On Tue, 8 Dec 2009 13:07:39 -0000, Vincent wrote:

That's currently exactly what the law is (it changed recently). All
companies and call centres must now display some sort of CLI. I apologise if
that's what you meant by this anyway.


Define "company". Have you got a reference for this "law" please?

Graham Murray December 8th 09 04:55 PM

Sky HD box using the line
 
"Vincent" writes:

This makes anonymous call rejection much more powerful, as the only people
who, in theory, are withholding their numbers are companies who want to hide
(usually unwanted sales calls) or members of the public who annoyingly
withhold their numbers. I don't have time for either, so drop all anon
calls.


And the Police, many hospitals, councils etc.


Vincent[_2_] December 9th 09 01:52 PM

Sky HD box using the line
 

"Graham Murray" wrote in message
...
"Vincent" writes:

This makes anonymous call rejection much more powerful, as the only
people
who, in theory, are withholding their numbers are companies who want to
hide
(usually unwanted sales calls) or members of the public who annoyingly
withhold their numbers. I don't have time for either, so drop all anon
calls.


And the Police, many hospitals, councils etc.


Well they shouldn't, and don't with me. I have had numerous calls from the
hospital about appointments, etc. I have had two calls from the police while
I was dealing with them too.

Understand that the law has changed a few months ago. It is now illegal for
companies or call centres to withhold their number. Perhaps some still do,
but if you have Anonymous Call Reject they seem to un-withhold it when told
to.

--
Vincent



Vincent[_2_] December 9th 09 02:07 PM

Sky HD box using the line
 
"Paul Ratcliffe" wrote in message
...
On Tue, 8 Dec 2009 13:07:39 -0000, Vincent
wrote:

That's currently exactly what the law is (it changed recently). All
companies and call centres must now display some sort of CLI. I apologise
if
that's what you meant by this anyway.


Define "company". Have you got a reference for this "law" please?


Now I research it, I was perhaps partially incorrect, but:

http://truecall.co.uk/acatalog/Advan..._Withheld.html

"Until recently most call centres withheld their Caller-IDs, but there are
now legal and self regulatory requirements that mean that most UK call
centres now pass on their Caller-IDs."

....and to balance this with what other people have pointed out in the
thread:

"Certainly, malicious callers always withhold their numbers, but many
ordinary people also do this to protect their own privacy when they make
calls. Doctors, hospitals, the Police, government organisations and many
companies routinely withhold their numbers (and it may not be possible for
them to unblock their numbers and call you back)."

So perhaps I was wrong - sorry if I misled anyone. Still, I've had ACR for
several years, and I've honestly never missed an important call through
using it - either by them un-withholding their number or by calling my
mobile. Still, if the call is important, I'm sure they'd be happy to
announce their name/business when asked by TrueCall. Also, if enough people
start using ACR then such companies/businesses/etc may reconsider their
withholding. There's not really any excuse these days as they can easily set
up a "presentation number", that are just numbers presented to the recipient
of the call to identify who is calling - if you call them back it just plays
a recorded message saying what company called. A lot of places use these
now.

--
Vincent



Vincent[_2_] December 9th 09 02:12 PM

Sky HD box using the line
 

"Owain" wrote in message
...
On 7 Dec, 18:27, wrote:
We regularly receive international junk calls, but since we get a lot
of genuine international calls as well it's really necessary to
answerthem all.
I did get an additional, unlisted number for VOIP use, but that
started receiving junk calls almost immediately so it would appear
that random or sequential auto-diallers are in use.


Truecall would do what you want - as well as the 'whisper' function it
also has a bypass code so you can tell your callers to press a digit
when Truecall answers and it will then pass the call to you.


And to balance this - TrueCall is VERY configurable using the web interface.
The number of times I've thought something like "Hrmmm wouldn't it be good
if it could do this instead." and found the option there. You can configure
the "press a digit" setting for example to be for certain times of the day,
if you want, so that calls that come in during the middle of the night don't
wake you up unless it's a person who knows your code. Or, you can tell it to
tell them what button to press so that you don't have to worry about people
forgetting. It's so damn cool.

Check out this review on Amazon for a list of all of the features:
http://www.amazon.co.uk/review/R2IKA...cm_cr_rdp_perm

--
Vincent



MC[_2_] December 9th 09 02:23 PM

Sky HD box using the line
 
Kay Robinson wrote:

On Mon, 07 Dec 2009 23:48:31 +0000, Mike Henry
sharpened a new quill and scratched:


It's a shame that you gave in - did you not kick up a stink when
the calls didn't arrive and get them to change their policy? They
weren't denied access by BT really - ACR gives them a recorded
message telling them precisely how to contact you, but they chose
not to redial, so it's IMPOSSIBLE to plead ignorance along the
lines of "we tried but we couldn't get through". Public bodies in
particular should be accountable (ha!) and easier to get policy
changed.


Unhappily, in real life, no amount of complaining works (I did try) as
the person making the call has no other option except that of using
their own mobile. Such systems are set up by the engineers who install
the hardware and software and typically no-one employed by the company
or organisation has the ability to change it.



Write to the CEO (or equivelent) or your MP (if it is a government
office) and get him to get the policy bods to change it.


This means that whatever
organisation has the equipment installed would need the engineer to
come back and change things, probably met with 'the system you
purchased doesn't allow that modification' or a very expensive call
out charge.



Not your problem



It's those such as BT who are to blame with the creation of all those
0870, 0844 etc. calls which make more money for BT and the company (as
they get a cut). Whenever I can I find out the 'normal' number for
such firms, however, if their system doesn't allow a caller ID the
recipient has no knowledge of who made the call.



Not your fault. Write to the person in charge to ghange policy.



We need to reach a tipping point with enough customers having ACR
for them to change their policies. It's been a long time since CLI
was introduced in 1994, I've had ACR since 1998ish, but we're not
there yet.


Fine if you can afford it and fine if you accept that you miss
important calls. I'm just too old and have too many more important
things to worry about. My campaigning days are gone.



It's not about "campaigning" it's about good old fashioned complaining.


On the scale of
how important a complaint is to these people, females are near the
bottom, pensioners lower still and the chronic sick/disabled the
bottom of the heap.



Because these groups will not persist and persist and persist again.
You have to make a nuisance of yourself to get anything done these days.


I could rant on like this forever, there's so much to complain about.
Nowadays we just get scoffed at and called 'Victor Meldrews' :-(



If we were all 'Victor Meldrews' this country would not have the awful
customer service we experience these days.

MC

MC[_2_] December 9th 09 02:27 PM

Sky HD box using the line
 
Paul Ratcliffe wrote:

On Tue, 8 Dec 2009 13:07:39 -0000, Vincent
wrote:

That's currently exactly what the law is (it changed recently). All
companies and call centres must now display some sort of CLI. I
apologise if that's what you meant by this anyway.


Define "company". Have you got a reference for this "law" please?


Only companies making unsolicited "sales" calls. Companies
(businesses) can withhold their number for other reasons but must not
misrepresent it.

MC

MC[_2_] December 9th 09 02:28 PM

Sky HD box using the line
 
Vincent wrote:

"Kay Robinson" wrote in message
...
I used Anonymous Call Reject for a number of years, however, it
created problems as and when the use of computerised call systems
became the norm for most commercial and public bodies. This meant
that calls I was expecting from the local authority, pension
service, bank and other firms I dealt with never came because they
were denied access by BT. That any legitimate caller should user a
withheld number system appals me and appears to be a symptom of
this age where firms don't want to be responible.


This is now illegal. All companies are no longer allowed to withhold
their number when calling customers (or potential customers).


Only for "unsolicited" sales calls.

\\\\mc

Peter Pratten December 10th 09 02:25 AM

Sky HD box using the line
 
In article , Vincent
writes
Now I research it, I was perhaps partially incorrect, but:

http://truecall.co.uk/acatalog/Advan..._Withheld.html

"Until recently most call centres withheld their Caller-IDs, but there
are now legal and self regulatory requirements that mean that most UK
call centres now pass on their Caller-IDs."

...and to balance this with what other people have pointed out in the
thread:

"Certainly, malicious callers always withhold their numbers, but many
ordinary people also do this to protect their own privacy when they
make calls. Doctors, hospitals, the Police, government organisations
and many companies routinely withhold their numbers (and it may not be
possible for them to unblock their numbers and call you back)."

So perhaps I was wrong - sorry if I misled anyone. Still, I've had ACR
for several years, and I've honestly never missed an important call
through using it - either by them un-withholding their number or by
calling my mobile. Still, if the call is important, I'm sure they'd be
happy to announce their name/business when asked by TrueCall. Also, if
enough people start using ACR then such companies/businesses/etc may
reconsider their withholding. There's not really any excuse these days
as they can easily set up a "presentation number", that are just
numbers presented to the recipient of the call to identify who is
calling - if you call them back it just plays a recorded message saying
what company called. A lot of places use these now.


Also on that site:
"most telemarketing companies pass on their Caller-ID as this is now a
legal requirement for call centres that use predictive dialling
equipment".

Err! what is predictive dialling equipment?

BTW users with wired extensions should be aware of restrictions in
functionality.
--
Peter Pratten
Please reply in group only

Andy Burns[_7_] December 10th 09 05:32 AM

Sky HD box using the line
 
On 10/12/09 01:25, Peter Pratten wrote:

Err! what is predictive dialling equipment?


The call centre automatically dials your number before they have
actually got a person available to speak to you, but when they predict
that a member of staff will finish their current call and become
available by the time you've answered ... if you answer "too quick" or
the agent wraps up the call they're on "too slow" they either play you a
voice message or just hang up the line (I think they're not supposed to
do the latter if calling from within the UK).


Vincent[_2_] December 10th 09 12:41 PM

Sky HD box using the line
 

"Peter Pratten" wrote in message
...

BTW users with wired extensions should be aware of restrictions in
functionality.


The restriction you refer to, I think, is that for a very small number of
people TrueCall won't work for them because they HAVE to use a wired phone
that HAS to be on a wired extension that in turn HAS to be connected
directly to the master socket behind the faceplate.

I had several extensions like this as my house has a phone socket in most
rooms, but the solution was easy for me. As all of my extension phones were
cordless, I simply paired them with a single base station (I believe any
DECT base station can pair with up to 8 other DECT handsets from any
manufacturer - it certainly did with mine). I then connected the single base
station to TrueCall. I also have one wired phone which I wanted to keep, so
I attached a splitter to TrueCall's output socket. I could then unplug all
of the other cordless (extension) phones from their extension wall sockets
(as they were now redundant), but I kept them connected to the mains so they
would charge.

Another thought, is that as all hard wired extension sockets eventually end
up connected inside the master socket, it would also be possible to
disconnect those, plug TrueCall into the master socket, and connect
TrueCalls output to a new wall socket, which in turn has the extensions
connected to it. That way, all your extension sockets go through TrueCall.

For the very few people who have no choice (for whatever reason) other than
to use non-cordless phones on hard wired extension sockets, and don't want
to rewire stuff, then TrueCall supposedly sell an extension device that
plugs into any extension socket. Obviously this costs more money. But that's
life - you can't make everyone happy, and I don't see any other solution to
the problem.

--
Vincent



Peter Pratten December 10th 09 02:31 PM

Sky HD box using the line
 
In article , Vincent
writes

[snip details]
The site mentioned the cordless and fixed wired systems but not
connecting via a splitter which I thought would be a solution. As you
had well promoted the product I didn't want someone caught out by this.

Another thought, is that as all hard wired extension sockets eventually
end up connected inside the master socket, it would also be possible to
disconnect those, plug TrueCall into the master socket, and connect
TrueCalls output to a new wall socket, which in turn has the extensions
connected to it. That way, all your extension sockets go through
TrueCall.


My house had the extensions fixed wired by BT to an earlier standard and
it would be illegal to rewire it myself.
--
Peter Pratten
Please reply in group only

Gary December 10th 09 03:13 PM

Sky HD box using the line
 

"Peter Pratten" wrote in message
...
In article , Vincent
writes

[snip details]
The site mentioned the cordless and fixed wired systems but not connecting
via a splitter which I thought would be a solution. As you had well
promoted the product I didn't want someone caught out by this.

Another thought, is that as all hard wired extension sockets eventually
end up connected inside the master socket, it would also be possible to
disconnect those, plug TrueCall into the master socket, and connect
TrueCalls output to a new wall socket, which in turn has the extensions
connected to it. That way, all your extension sockets go through TrueCall.


My house had the extensions fixed wired by BT to an earlier standard and
it would be illegal to rewire it myself.
--
Peter Pratten
Please reply in group only


As was mine but when the BT man came around he disowned the extensions and
said they were now my responsibility.

I told him I did not agree as I had paid a lot of money at the time of
install

the problem was in the street so the conversation halted.

Gary


Brian Gaff January 6th 10 12:06 PM

Sky HD box using the line
 
They must have been live then, most of the ones I get are just recordings.
Youcan put the phone back five mins later you want to make a call and the
line is still connected and drivveling on about the Bahamas or something.

Brian

--
Brian Gaff -
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"Grimly Curmudgeon" wrote in message
...
We were somewhere around Barstow, on the edge of the desert, when the
drugs began to take hold. I remember Paul Martin
saying something like:

I often get calls from rather odd "foreign" numbers, wanting to play
prerecorded announcements in US accents.

If they ask me to press "1" to speak to an operator, I do so, then put
them on hold (with music).


Ha. Last one of those I had I replied in a gruff American accent,
"Goddamn, do you realise how much trouble you are in? How in hell did
you get this number, pal?"

click, beeeeeeee
That particular lot (some timeshare ******* offering a 'Congratulations'
prize, haven't called back in six months, where they were calling every
month, beforehand.




Richard Tobin January 6th 10 01:10 PM

Sky HD box using the line
 
In article ,
Brian Gaff wrote:
They must have been live then, most of the ones I get are just recordings.
Youcan put the phone back five mins later you want to make a call and the
line is still connected and drivveling on about the Bahamas or something.


Press the Recall (R) button (or on a very old phone briefly press
the receiver rest). You'll get a dial tone. Put the phone down.
It will ring. Don't answer it. It will soon stop ringing, and
the line will be free.

-- Richard
--
Please remember to mention me / in tapes you leave behind.

Brian Gaff January 6th 10 03:21 PM

Sky HD box using the line
 
Hmm only works sometimes on my Virgin line.

Brian

--
Brian Gaff -
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"Richard Tobin" wrote in message
...
In article ,
Brian Gaff wrote:
They must have been live then, most of the ones I get are just recordings.
Youcan put the phone back five mins later you want to make a call and the
line is still connected and drivveling on about the Bahamas or something.


Press the Recall (R) button (or on a very old phone briefly press
the receiver rest). You'll get a dial tone. Put the phone down.
It will ring. Don't answer it. It will soon stop ringing, and
the line will be free.

-- Richard
--
Please remember to mention me / in tapes you leave behind.




Vincent[_2_] January 7th 10 11:15 AM

Sky HD box using the line
 
"Richard Tobin" wrote in message
...
In article ,
Brian Gaff wrote:
They must have been live then, most of the ones I get are just recordings.
Youcan put the phone back five mins later you want to make a call and the
line is still connected and drivveling on about the Bahamas or something.


Press the Recall (R) button (or on a very old phone briefly press
the receiver rest). You'll get a dial tone. Put the phone down.
It will ring. Don't answer it. It will soon stop ringing, and
the line will be free.


Wow - I never knew you could clear a line like that. I knew you could do a
"ground recall" (the function you described) to get a second connection, but
didn't know about hanging up and leaving it ringing to clear it.

Thanks for the tip.

--
Vincent



Johnny B Good January 8th 10 05:48 AM

Sky HD box using the line
 
The message
from "Vincent" contains these words:

"Richard Tobin" wrote in message
...
In article ,
Brian Gaff wrote:
They must have been live then, most of the ones I get are just recordings.
Youcan put the phone back five mins later you want to make a call and the
line is still connected and drivveling on about the Bahamas or something.


Press the Recall (R) button (or on a very old phone briefly press
the receiver rest). You'll get a dial tone. Put the phone down.
It will ring. Don't answer it. It will soon stop ringing, and
the line will be free.


Wow - I never knew you could clear a line like that. I knew you could do a
"ground recall" (the function you described) to get a second
connection, but
didn't know about hanging up and leaving it ringing to clear it.


You seem to have gotten the wrong end of the stick. Please note the
"briefly press the receiver rest" phrase above. This only works on
exchanges which allow the use of "Timed Break Recall" on lines where
this service is enabled (a common feature on PABXs which used crossbar
or the later digital switching technologies).

The operative word here is 'briefly'. Hanging up just doesn't cut it.

Although any modern exchange (Crossbar and later) can support TBR, I
don't think it is necessarily offered as a standard feature on a BT
line. Telcos, such as NTL (VM) may well provide it as standard but it's
a feature I haven't had a notion to test on my BT line so, for all I
know, it may well now be a standard feature.

--
Regards, John.

Please remove the "ohggcyht" before replying.
The address has been munged to reject Spam-bots.



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