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Echostar T - 101
A few weeks ago I queried why my Echostar T - 101 was incorrectly allocating
some channels up to the 800's, and whether this was down to the broadcast changes. I emailed them and received the following response. Thank for contacting Echostar service and reporting the issue as per your email below. We have been notified by UK customers that a small number of our older model: T-101 has a problem in showing the channel list properly. In the UK market we launched 2 versions from which one model sold in early 2005 and contained initial software with 1 day EPG show this issue. The newer models do not have this problem. The issue lies with the way the T-101 handles logical channel numbers. Unfortunately the UK broadcasters have recently begun switching channels around on muxes for analogue turn off. Beyond EchoStar's control this has caused unpredictable changes in the processing of the channel list. When the issue raises, the T-101 puts some channels at channel number 800 and above. As far as we know there are no other issues. We are trying to support our market with a possible solution. However this will not be easy considering that the T-101 is more than 3.5 years old and support from the various parties like broadcasters and content providers may be required. We hope above information will be of service to you. Service Department EchoStar Europe Schuilenburglaan 5a, 7604 BJ Almelo, the Netherlands |
Echostar T - 101
PS, I was listening to a chap on the radio the other day saying that he has
more chance these days of repairing old valve radios etc, than some of the chipped devices of less than ten years ago, as the chips are obsolete. Brian -- Brian Gaff....Note, this account does not accept Bcc: email. graphics are great, but the blind can't hear them Email: __________________________________________________ __________________________________________________ __________ "Doctor D" wrote in message ... A few weeks ago I queried why my Echostar T - 101 was incorrectly allocating some channels up to the 800's, and whether this was down to the broadcast changes. I emailed them and received the following response. Thank for contacting Echostar service and reporting the issue as per your email below. We have been notified by UK customers that a small number of our older model: T-101 has a problem in showing the channel list properly. In the UK market we launched 2 versions from which one model sold in early 2005 and contained initial software with 1 day EPG show this issue. The newer models do not have this problem. The issue lies with the way the T-101 handles logical channel numbers. Unfortunately the UK broadcasters have recently begun switching channels around on muxes for analogue turn off. Beyond EchoStar's control this has caused unpredictable changes in the processing of the channel list. When the issue raises, the T-101 puts some channels at channel number 800 and above. As far as we know there are no other issues. We are trying to support our market with a possible solution. However this will not be easy considering that the T-101 is more than 3.5 years old and support from the various parties like broadcasters and content providers may be required. We hope above information will be of service to you. Service Department EchoStar Europe Schuilenburglaan 5a, 7604 BJ Almelo, the Netherlands |
Echostar T - 101
"Doctor D" wrote in message ... A few weeks ago I queried why my Echostar T - 101 was incorrectly allocating some channels up to the 800's, and whether this was down to the broadcast changes. I emailed them and received the following response. Thank for contacting Echostar service and reporting the issue as per your email below. We have been notified by UK customers that a small number of our older model: T-101 has a problem in showing the channel list properly. In the UK market we launched 2 versions from which one model sold in early 2005 and contained initial software with 1 day EPG show this issue. The newer models do not have this problem. The issue lies with the way the T-101 handles logical channel numbers. Unfortunately the UK broadcasters have recently begun switching channels around on muxes for analogue turn off. Beyond EchoStar's control this has caused unpredictable changes in the processing of the channel list. When the issue raises, the T-101 puts some channels at channel number 800 and above. As far as we know there are no other issues. We are trying to support our market with a possible solution. However this will not be easy considering that the T-101 is more than 3.5 years old and support from the various parties like broadcasters and content providers may be required. We hope above information will be of service to you. Service Department EchoStar Europe Schuilenburglaan 5a, 7604 BJ Almelo, the Netherlands I have the updated version with the 8 day EPG and I also have this problem. Mine starts at with Channel 5 on 5 then BBC 1 841, BBC 2 847, ITV 834, Channel 4 839 |
Echostar T - 101
I have the updated version with the 8 day EPG and I also have this problem. Mine starts at with Channel 5 on 5 then BBC 1 841, BBC 2 847, ITV 834, Channel 4 839 Very interesting. Would you be able to let Echostar know via http://www.echostareurope.com/contact.htm ? The problem is obviously wider than they are admitting. I'm annoyed that after three years the thing is virtually defunct. Whilst it's useable, no-one without a techie background wants to fanny about finding channels up in the 800s and out of sequence. Certainly my wife and kids don't! Cheers. |
Echostar T - 101
"Doctor D" wrote in message et... I have the updated version with the 8 day EPG and I also have this problem. Mine starts at with Channel 5 on 5 then BBC 1 841, BBC 2 847, ITV 834, Channel 4 839 Very interesting. Would you be able to let Echostar know via http://www.echostareurope.com/contact.htm ? The problem is obviously wider than they are admitting. I'm annoyed that after three years the thing is virtually defunct. Whilst it's useable, no-one without a techie background wants to fanny about finding channels up in the 800s and out of sequence. Certainly my wife and kids don't! Cheers. Ok, I have sent them an email |
Echostar T - 101
"Dave R" wrote in message m... "Doctor D" wrote in message et... I have the updated version with the 8 day EPG and I also have this problem. Mine starts at with Channel 5 on 5 then BBC 1 841, BBC 2 847, ITV 834, Channel 4 839 Very interesting. Would you be able to let Echostar know via http://www.echostareurope.com/contact.htm ? The problem is obviously wider than they are admitting. I'm annoyed that after three years the thing is virtually defunct. Whilst it's useable, no-one without a techie background wants to fanny about finding channels up in the 800s and out of sequence. Certainly my wife and kids don't! Cheers. Ok, I have sent them an email Cheers Dave. |
Echostar T - 101
"Doctor D" wrote in message et... "Dave R" wrote in message m... "Doctor D" wrote in message et... I have the updated version with the 8 day EPG and I also have this problem. Mine starts at with Channel 5 on 5 then BBC 1 841, BBC 2 847, ITV 834, Channel 4 839 Very interesting. Would you be able to let Echostar know via http://www.echostareurope.com/contact.htm ? The problem is obviously wider than they are admitting. I'm annoyed that after three years the thing is virtually defunct. Whilst it's useable, no-one without a techie background wants to fanny about finding channels up in the 800s and out of sequence. Certainly my wife and kids don't! Cheers. Ok, I have sent them an email Cheers Dave. Unfortunately I got almost the same email as you Dear Customer. Thank for contacting Echostar service and reporting the issue as per your email below. We have been notified by UK customers that a small number of our older model: T-101 has a problem in showing the channel list properly. The issue lies with the way the T-101 handles logical channel numbers. Unfortunately the UK broadcasters have recently begun switching channels around on muxes for analogue turn off. Beyond EchoStar's control this has caused unpredictable changes in the processing of the channel list. When the issue raises, the T-101 puts some channels at channel number 800 and above. As far as we know there are no other issues. We are trying to support our market with a possible solution. However this will not be easy considering that the T-101 is more than 3.5 years old and support from the various parties like broadcasters and content providers may be required. We hope above information will be of service to you. Service Department EchoStar Europe Schuilenburglaan 5a, 7604 BJ Almelo, the Netherlands www.echostareurope.com |
Echostar T - 101
"Doctor D" wrote in message ... A few weeks ago I queried why my Echostar T - 101 was incorrectly allocating some channels up to the 800's, and whether this was down to the broadcast changes. Wow, dont I wish I would have seen this topic BEFORE I reset my unit. I do have 2 and one of them is now out of sequence, the other one is in sequence but has no EPG data. Neither situation is ideal, but if someone comes up with their own fix then spread it around. |
Echostar T - 101
"mr deo" wrote in message om... Just thought I would upate this, in case anyone is interested. http://www.freeview.co.uk/help/faq/id105131 has a list of units (Echostars is not there) that are getting firmware fixes for this problem. If they can do it!!! |
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