Sky+ box knackered?
 

My (original Pace) Sky+ box won't come out of standby. Every couple of
minutes though there's a brief flash of the green playback lights but
nothing happens (as if it's attempting to power up). It appears to be stuck
in a constant re-boot loop.

I'm guessing I'll have to give Sky a call. As the box was bought brand-new
from an independent retailer for £399 when first released (six? years ago),
and was never purchased through Sky, can I insist on a brand-new replacement
of equal quality?

Sky+ box knackered?
 

Don't know about that, but it may be that the drive is dead, so it might be
fixable.

Brian

--
Brian Gaff -
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"Brian W" wrote in message
...
My (original Pace) Sky+ box won't come out of standby. Every couple of
minutes though there's a brief flash of the green playback lights but
nothing happens (as if it's attempting to power up). It appears to be
stuck in a constant re-boot loop.

I'm guessing I'll have to give Sky a call. As the box was bought brand-new
from an independent retailer for £399 when first released (six? years
ago), and was never purchased through Sky, can I insist on a brand-new
replacement of equal quality?

Sky+ box knackered?
 

Could be, I'll try another HDD in the box first.

"Brian Gaff" wrote in message
m...
Don't know about that, but it may be that the drive is dead, so it might
be fixable.

Brian

--
Brian Gaff -
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"Brian W" wrote in message
...
My (original Pace) Sky+ box won't come out of standby. Every couple of
minutes though there's a brief flash of the green playback lights but
nothing happens (as if it's attempting to power up). It appears to be
stuck in a constant re-boot loop.

I'm guessing I'll have to give Sky a call. As the box was bought
brand-new from an independent retailer for £399 when first released (six?
years ago), and was never purchased through Sky, can I insist on a
brand-new replacement of equal quality?

Sky+ box knackered?
 

Brian W wrote:

Could be, I'll try another HDD in the box first.

I think even the HD boxes don't cost anywhere near that kind of cash
anyway.


--
Paul (We won't die of devotion)
-------------------------------------------------------
Stop and Look
http://www.geocities.com/dreamst8me/

Sky+ box knackered?
 

"Brian W" wrote in message
...
My (original Pace) Sky+ box won't come out of standby. Every couple of
minutes though there's a brief flash of the green playback lights but
nothing happens (as if it's attempting to power up). It appears to be
stuck in a constant re-boot loop.

I'm guessing I'll have to give Sky a call. As the box was bought brand-new
from an independent retailer for £399 when first released (six? years
ago), and was never purchased through Sky, can I insist on a brand-new
replacement of equal quality?


Call Sky customer service, I think they will swap your box for a refurbished
one with a 3 month warranty for £65, including installation. I did this and
was very satisfied. They probably won't be concerned that the original box
was not supplied by Sky.

Sky+ box knackered?
 

Brian W wrote:
My (original Pace) Sky+ box won't come out of standby. Every couple of
minutes though there's a brief flash of the green playback lights but
nothing happens (as if it's attempting to power up). It appears to be
stuck in a constant re-boot loop.

I'm guessing I'll have to give Sky a call. As the box was bought
brand-new from an independent retailer for £399 when first released
(six? years ago), and was never purchased through Sky, can I insist on a
brand-new replacement of equal quality?



Buy a new Sky+ box from an independent. Should cost you no more than £150.

--

Glenn Millar - TV Aerials

www.glennmillar.plus.com

Sky+ box knackered?
 

Brian W wrote:
My (original Pace) Sky+ box won't come out of standby. Every couple of
minutes though there's a brief flash of the green playback lights but
nothing happens (as if it's attempting to power up). It appears to be
stuck in a constant re-boot loop.

I'm guessing I'll have to give Sky a call. As the box was bought
brand-new from an independent retailer for £399 when first released
(six? years ago), and was never purchased through Sky, can I insist on a
brand-new replacement of equal quality?

Insist of a brand new replacement of equal quality after 6 years? No
chance.

Even if you got one from Sky, they only provide 12 months warranty. You
own the box, you repair it is their motto. Unlike Virgin/NTL where they
own the box, and will repair/replace for free during your subscription.

D

Sky+ box knackered?
 

On Tue, 26 Aug 2008 10:35:44 +0100, David Hearn
wrote:

Even if you got one from Sky, they only provide 12 months warranty. You
own the box, you repair it is their motto. Unlike Virgin/NTL where they
own the box, and will repair/replace for free during your subscription.

And charge you every single month for the privilege, too.

--

Sky+ box knackered?
 

Zero Tolerance wrote:
On Tue, 26 Aug 2008 10:35:44 +0100, David Hearn
wrote:

Even if you got one from Sky, they only provide 12 months warranty. You
own the box, you repair it is their motto. Unlike Virgin/NTL where they
own the box, and will repair/replace for free during your subscription.

And charge you every single month for the privilege, too.

Well, it's included as part of the normal monthly subscription. My
point was to indicate that with Sky, you own the box (and therefore are
liable for repairs etc), with Virgin, they own the box (and therefore
repair for free). Expecting a free replacement box after 6 years of use
isn't going to happen with Sky - but it would with Virgin.

Whether Sky or Virgin provide better value for money is up for debate.

I remember an incident in the past, when a common problem came out on
Sky+ boxes, those boxes which were 12 months old 'required' an
engineer visit @ £70 or so (who then did a software update), whereas
those in warranty were told to check for new software themselves.
Result, £70 per out of warranty Sky+ box....

D

Sky+ box knackered?
 

On Tue, 26 Aug 2008 11:27:48 +0100, David Hearn
wrote:

Well, it's included as part of the normal monthly subscription. My
point was to indicate that with Sky, you own the box (and therefore are
liable for repairs etc), with Virgin, they own the box (and therefore
repair for free). Expecting a free replacement box after 6 years of use
isn't going to happen with Sky - but it would with Virgin.

Indeed. But then if you'd paid - at a conservative estimate -
something like £750 over six years for that "included" benefit, you
might actually take the view that it's cheaper to own your own
equipment and replace it if, and only if, there is a problem.

I remember an incident in the past, when a common problem came out on
Sky+ boxes, those boxes which were 12 months old 'required' an
engineer visit @ £70 or so (who then did a software update), whereas
those in warranty were told to check for new software themselves.
Result, £70 per out of warranty Sky+ box....

Sounds rather shoddy, if true - do you have any links to more details?

--