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Toshiba Pixel Policy continued.....
further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's I phoned Toshiba UK today in my final attempt to determine why I (we) are the guilty parties when it comes to a stuck pixel not being considered faulty. Customer Service asked what the problem was, I told them Red Stuck pixel after approx 1 days use. Hold the line.............30 seconds later, he's back and said "its faulty" ask the supplier to exchange it. I informed him my supplier has been rejecting my request all week in favour of Toshibas pixel policy. Get them to phone me direct said the guy. This I did and hey presto I get a call from the supplier, within 15 minutes, saying Toshiba have changed their policy and one coloured pixel (red, green,blue,white) is now considered a fault. No ISO codes stated and no conditions. My TV is now being collected tomorrow and a new one being sent.............all at their cost or Toshibas.......who cares I am happy for the moment cos I just like the look and feel of the 40XF355 model. dj |
Toshiba Pixel Policy continued.....
On Thu, 7 Feb 2008 18:25:06 -0000, "tpow" wrote:
further to my plight......and I started a new post because this could be vital to ALL buyers of new LCD TV's I phoned Toshiba UK today in my final attempt to determine why I (we) are the guilty parties when it comes to a stuck pixel not being considered faulty. Customer Service asked what the problem was, I told them Red Stuck pixel after approx 1 days use. Hold the line.............30 seconds later, he's back and said "its faulty" ask the supplier to exchange it. I informed him my supplier has been rejecting my request all week in favour of Toshibas pixel policy. Get them to phone me direct said the guy. This I did and hey presto I get a call from the supplier, within 15 minutes, saying Toshiba have changed their policy and one coloured pixel (red, green,blue,white) is now considered a fault. No ISO codes stated and no conditions. My TV is now being collected tomorrow and a new one being sent.............all at their cost or Toshibas.......who cares I am happy for the moment cos I just like the look and feel of the 40XF355 model. dj Given the number of pixels in a TV screen what is the statistical probability of there being no faults in the next one? |
Toshiba Pixel Policy continued.....
On 07/02/2008 22:17, Scott wrote:
Given the number of pixels in a TV screen what is the statistical probability of there being no faults in the next one? If Toshiba's revised policy is to replace any TV with DOA pixels, it's more their problem than Scott's. |
Toshiba Pixel Policy continued.....
On Thu, 07 Feb 2008 22:43:57 +0000, Mike Henry
wrote: In , Scott wrote: Given the number of pixels in a TV screen what is the statistical probability of there being no faults in the next one? Does not compute. Given the size of the petrol tank in your car, what is the statistical probability that you will have a flat tyre in the morning? Are you saying the pixels are in a part of the TV other than the screen? |
Toshiba Pixel Policy continued.....
"Scott" wrote in message ... On Thu, 7 Feb 2008 18:25:06 -0000, "tpow" wrote: further to my plight......and I started a new post because this could be vital to ALL buyers of new LCD TV's I phoned Toshiba UK today in my final attempt to determine why I (we) are the guilty parties when it comes to a stuck pixel not being considered faulty. Customer Service asked what the problem was, I told them Red Stuck pixel after approx 1 days use. Hold the line.............30 seconds later, he's back and said "its faulty" ask the supplier to exchange it. I informed him my supplier has been rejecting my request all week in favour of Toshibas pixel policy. Get them to phone me direct said the guy. This I did and hey presto I get a call from the supplier, within 15 minutes, saying Toshiba have changed their policy and one coloured pixel (red, green,blue,white) is now considered a fault. No ISO codes stated and no conditions. My TV is now being collected tomorrow and a new one being sent.............all at their cost or Toshibas.......who cares I am happy for the moment cos I just like the look and feel of the 40XF355 model. dj Given the number of pixels in a TV screen what is the statistical probability of there being no faults in the next one? then I have 1 years to send it back................at their cost again. I had been emailing and writing to my supplier for 4 days asking WHY is it cont classed as a fault, with very little sympathy from them as they were only repeating their suppliers terms..............yesterday afternoon it was a totally different story "sorry Sir we will have it collected within the day and exchanged". |
Toshiba Pixel Policy continued.....
"Brian Gaff" wrote in message . .. Another case of a lazy supplier inventing rules to let them off the hook by the sound of it. If they get their backsides roasted a little they suddenly change their minds. Brian -- Brian Gaff....Note, this account does not accept Bcc: email. graphics are great, but the blind can't hear them Email: __________________________________________________ __________________________________________________ __________ "tpow" wrote in message ... further to my plight......and I started a new post because this could be vital to ALL buyers of new LCD TV's I phoned Toshiba UK today in my final attempt to determine why I (we) are the guilty parties when it comes to a stuck pixel not being considered faulty. Customer Service asked what the problem was, I told them Red Stuck pixel after approx 1 days use. Hold the line.............30 seconds later, he's back and said "its faulty" ask the supplier to exchange it. I informed him my supplier has been rejecting my request all week in favour of Toshibas pixel policy. Get them to phone me direct said the guy. This I did and hey presto I get a call from the supplier, within 15 minutes, saying Toshiba have changed their policy and one coloured pixel (red, green,blue,white) is now considered a fault. No ISO codes stated and no conditions. My TV is now being collected tomorrow and a new one being sent.............all at their cost or Toshibas.......who cares I am happy for the moment cos I just like the look and feel of the 40XF355 model. dj Both parties were not adhering to the Sale of Goods Act 1979. We, Joe blow, are just not prepared to go through all the hassle of the small claims court so we go along with the flow. I wish there was a thunderbug policy..........to clean out my Dell LCD........I've about 6 in there now. |
Toshiba Pixel Policy continued.....
"tpow" wrote in message ... further to my plight......and I started a new post because this could be vital to ALL buyers of new LCD TV's I phoned Toshiba UK today in my final attempt to determine why I (we) are the guilty parties when it comes to a stuck pixel not being considered faulty. Customer Service asked what the problem was, I told them Red Stuck pixel after approx 1 days use. Hold the line.............30 seconds later, he's back and said "its faulty" ask the supplier to exchange it. I informed him my supplier has been rejecting my request all week in favour of Toshibas pixel policy. Get them to phone me direct said the guy. This I did and hey presto I get a call from the supplier, within 15 minutes, saying Toshiba have changed their policy and one coloured pixel (red, green,blue,white) is now considered a fault. No ISO codes stated and no conditions. My TV is now being collected tomorrow and a new one being sent.............all at their cost or Toshibas.......who cares I am happy for the moment cos I just like the look and feel of the 40XF355 model. dj Googled this today on another forum, Dear Customer, Thank you for your recent enquiry. Please find the information that you requested as follows: An LCD or plasma screen is split into two areas. In Zone A (centre of the screen which covers 3/4 of the screen) you need 2 or more dead pixels (completely black) within 10mm of each other for it to be classed as faulty. In Zone B (1/8th width of the screen all the way around) you need 4 or more dead pixels (completely black) within 10mm of each other for this to be classed as a fault. Two permanently bright pixels in the Zone A or three in Zone B would be considered too many and any linked bright pixels (ie. adjacent pixels in any direction) would be considered unacceptable. If they are not within 10mm of each other it is not a fault. Any coloured pixel will be classed as a fault. If you have any further queries or would like to go through your query with an advisor you can contact us on 0115 9766958, Monday - Friday 8.00-20.00, Saturday 8.00-18.00 and Sunday 10.00-16.00, or feel free to reply by E-mail. We trust that the information is to your satisfaction. If you have any further queries, please do not hesitate to contact us on the above number. Kind regards, Natalie Matthews Toshiba Consumer Products Division Helpdesk. |
Toshiba Pixel Policy continued.....
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Toshiba Pixel Policy continued.....
On Fri, 8 Feb 2008 16:06:58 -0000, "ChrisM"
wrote: In message , Mike Henry Proclaimed from the tallest tower: In , Scott wrote: Given the number of pixels in a TV screen what is the statistical probability of there being no faults in the next one? Does not compute. Given the size of the petrol tank in your car, what is the statistical probability that you will have a flat tyre in the morning? A better analogy would be given the number of tyres on your vehicle, what is the probability you willl have a flat tyre...? Or if you bought however many million tyres as there are pixels as a job lot from the manufacturers what is the probability that one or more of them has a defect. |
Toshiba Pixel Policy continued.....
On Fri, 8 Feb 2008 14:39:17 -0000, "tpow" wrote:
"tpow" wrote in message ... further to my plight......and I started a new post because this could be vital to ALL buyers of new LCD TV's I phoned Toshiba UK today in my final attempt to determine why I (we) are the guilty parties when it comes to a stuck pixel not being considered faulty. Customer Service asked what the problem was, I told them Red Stuck pixel after approx 1 days use. Hold the line.............30 seconds later, he's back and said "its faulty" ask the supplier to exchange it. I informed him my supplier has been rejecting my request all week in favour of Toshibas pixel policy. Get them to phone me direct said the guy. This I did and hey presto I get a call from the supplier, within 15 minutes, saying Toshiba have changed their policy and one coloured pixel (red, green,blue,white) is now considered a fault. No ISO codes stated and no conditions. My TV is now being collected tomorrow and a new one being sent.............all at their cost or Toshibas.......who cares I am happy for the moment cos I just like the look and feel of the 40XF355 model. dj Googled this today on another forum, Dear Customer, Thank you for your recent enquiry. Please find the information that you requested as follows: An LCD or plasma screen is split into two areas. In Zone A (centre of the screen which covers 3/4 of the screen) you need 2 or more dead pixels (completely black) within 10mm of each other for it to be classed as faulty. In Zone B (1/8th width of the screen all the way around) you need 4 or more dead pixels (completely black) within 10mm of each other for this to be classed as a fault. Two permanently bright pixels in the Zone A or three in Zone B would be considered too many and any linked bright pixels (ie. adjacent pixels in any direction) would be considered unacceptable. If they are not within 10mm of each other it is not a fault. Any coloured pixel will be classed as a fault. If you have any further queries or would like to go through your query with an advisor you can contact us on 0115 9766958, Monday - Friday 8.00-20.00, Saturday 8.00-18.00 and Sunday 10.00-16.00, or feel free to reply by E-mail. We trust that the information is to your satisfaction. If you have any further queries, please do not hesitate to contact us on the above number. Kind regards, Natalie Matthews Toshiba Consumer Products Division Helpdesk. I take it this is for a class of lcd and that different classes are available (for different applications) with different tolerances? |
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