Toshiba Pixel Policy continued.....
 

On Fri, 8 Feb 2008 14:39:17 -0000, "tpow" wrote:


"tpow" wrote in message
...
further to my plight......and I started a new post because this could be
vital to ALL buyers of new LCD TV's

I phoned Toshiba UK today in my final attempt to determine why I (we) are
the guilty parties when it comes to a stuck pixel not being considered
faulty.

Customer Service asked what the problem was, I told them Red Stuck pixel
after approx 1 days use. Hold the line.............30 seconds later, he's
back and said "its faulty" ask the supplier to exchange it. I informed him
my supplier has been rejecting my request all week in favour of Toshibas
pixel policy. Get them to phone me direct said the guy. This I did and hey
presto I get a call from the supplier, within 15 minutes, saying Toshiba
have changed their policy and one coloured pixel (red, green,blue,white)
is now considered a fault. No ISO codes stated and no conditions.

My TV is now being collected tomorrow and a new one being
sent.............all at their cost or Toshibas.......who cares

I am happy for the moment cos I just like the look and feel of the 40XF355
model.

dj


Googled this today on another forum,

Dear Customer,

Thank you for your recent enquiry. Please find the information that you
requested as follows:

An LCD or plasma screen is split into two areas.

In Zone A (centre of the screen which covers 3/4 of the screen) you need 2
or more dead pixels (completely black) within 10mm of each other for it to
be classed as faulty.

In Zone B (1/8th width of the screen all the way around) you need 4 or more
dead pixels (completely black) within 10mm of each other for this to be
classed as a fault.

Two permanently bright pixels in the Zone A or three in Zone B would be
considered too many and any linked bright pixels (ie. adjacent pixels in
any direction) would be considered unacceptable.

If they are not within 10mm of each other it is not a fault.

Any coloured pixel will be classed as a fault.

If you have any further queries or would like to go through your query with
an advisor you can contact us on 0115 9766958,
Monday - Friday 8.00-20.00, Saturday 8.00-18.00 and Sunday 10.00-16.00, or
feel free to reply by E-mail.

We trust that the information is to your satisfaction. If you have any
further queries, please do not hesitate to contact us on the above number.

Kind regards,

Natalie Matthews

Toshiba Consumer Products Division Helpdesk.

I take it this is for a class of lcd and that different classes are
available (for different applications) with different tolerances?