SKY talk query
 

I note that BT have started charging for services that I used to get
free - such as £3 for voicemail 1571. This is presumably as I use Sky
Talk and so no calls are paid via BT.

Anybody else getting these extra charges? (I guess it's in their
T&C,but it's easier to ask around that dig through them).

SKY talk query
 

macky wrote:
I note that BT have started charging for services that I used to get
free - such as £3 for voicemail 1571. This is presumably as I use Sky
Talk and so no calls are paid via BT.

Anybody else getting these extra charges? (I guess it's in their
T&C,but it's easier to ask around that dig through them).

BT website still lists 1571 as a free feature. 1571 enhanced services
(personal message/message alert) are premium @ £1.50pm each.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

SKY talk query
 

Mike Henry wrote:
In , PeeGee wrote:

macky wrote:
I note that BT have started charging for services that I used to get
free - such as £3 for voicemail 1571. This is presumably as I use Sky
Talk and so no calls are paid via BT.

Anybody else getting these extra charges? (I guess it's in their
T&C,but it's easier to ask around that dig through them).
BT website still lists 1571 as a free feature.

Well, along with the following text, which is not "small print" but the
same size:
"Customers who do not make chargeable or inclusive calls with BT will be
charged for BT Answer 1571 standard service. Customers who are billed
monthly must make at least two chargeable calls with BT in that month or
BT will charge (incl. VAT) £1.00 a month for the standard BT Answer 1571
service. Customers who are billed quarterly must make at least six
chargeable calls with BT within that quarter or BT will charged (incl.
VAT) £3.00 a quarter."

That's the problem with web sites - it is listed as a free feature, but
if you then go to "more information" (which also says it's free), then
select "BT Answer 1571" you get additional information which says the
above (in smaller text) followed by "free" in red text.

That makes it the same arrangement as the "free" caller display with
"Privacy at Home".


When the price changed this information was sent to every BT customer: it
was printed on the bills.

I dispute that, I have the paperless option and did not receive an
e-mail :-(

I've not noticed the change as have two "backup" ISPs (with e-mail
addresses I haven't got round to replacing) that I access via BT at 30
day intervals. With the 6p setup fee, that may have to change, though.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

SKY talk query
 

Mike Henry wrote:
In ,
macky wrote:

I note that BT have started charging for services that I used to get
free - such as £3 for voicemail 1571. This is presumably as I use Sky
Talk and so no calls are paid via BT.

Anybody else getting these extra charges? (I guess it's in their
T&C,but it's easier to ask around that dig through them).

1571 and Caller Display are both still free from BT, provided that you
make 2 chargeable BT calls each month. The 1571 change was printed in big
letters on the last page of the bill (it's on my March 2007 bill), so if
you didn't read your own bills then, er...



.... it's probably because you are on the paperless option.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

SKY talk query
 

Thanks all. Yes, I do use paperless billing and had nothing informing
me of the change.

Next obvious question: if I'm using Sky Talk how can I make 2 calls
through BT ?

On 10 Dec, 23:01, PeeGee wrote:
Mike Henry wrote:
In ,
macky wrote:

I note that BT have started charging for services that I used to get
free - such as £3 for voicemail 1571. This is presumably as I use Sky
Talk and so no calls are paid via BT.

Anybody else getting these extra charges? (I guess it's in their
T&C,but it's easier to ask around that dig through them).

1571 and Caller Display are both still free from BT, provided that you
make 2 chargeable BT calls each month. The 1571 change was printed in big
letters on the last page of the bill (it's on my March 2007 bill), so if
you didn't read your own bills then, er...

... it's probably because you are on the paperless option.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)- Hide quoted text -

- Show quoted text -

SKY talk query
 

macky wrote:
Thanks all. Yes, I do use paperless billing and had nothing informing
me of the change.

Next obvious question: if I'm using Sky Talk how can I make 2 calls
through BT ?

On 10 Dec, 23:01, PeeGee wrote:
Mike Henry wrote:
In ,
macky wrote:
I note that BT have started charging for services that I used to get
free - such as £3 for voicemail 1571. This is presumably as I use Sky
Talk and so no calls are paid via BT.
Anybody else getting these extra charges? (I guess it's in their
T&C,but it's easier to ask around that dig through them).
1571 and Caller Display are both still free from BT, provided that you
make 2 chargeable BT calls each month. The 1571 change was printed in big
letters on the last page of the bill (it's on my March 2007 bill), so if
you didn't read your own bills then, er...
... it's probably because you are on the paperless option.


Prefix the call with 1280 which over-rides the "carrier preselect" used
by Sky Talk.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

SKY talk query
 

Brilliant, most useful information PeeGee.

On 11 Dec, 17:07, PeeGee wrote:

Prefix the call with 1280 which over-rides the "carrier preselect" used
by Sky Talk.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)- Hide quoted text -

- Show quoted text -

SKY talk query
 

"PeeGee" wrote in message
...

Prefix the call with 1280 which over-rides the "carrier preselect" used by
Sky Talk.

PeeGee

There used to be a similar prefix for using Sky Talk on a BT line.

Anyone remember what it was or know if it still works?


Stephen

SKY talk query
 

Stephen Stewart wrote:
"PeeGee" wrote in message
...
Prefix the call with 1280 which over-rides the "carrier preselect" used by
Sky Talk.

PeeGee

There used to be a similar prefix for using Sky Talk on a BT line.

Anyone remember what it was or know if it still works?


Stephen



Sorry, don't remember. However, I moved from the prefix system to CPS as
you do not get the free evening/weekend calls you get with the Freetime
CPS version.

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)

SKY talk query
 

macky wrote:
Brilliant, most useful information PeeGee.

On 11 Dec, 17:07, PeeGee wrote:
Prefix the call with 1280 which over-rides the "carrier preselect" used
by Sky Talk.


One thing I forgot to mention, calls to 0844/0845 are the same on BT and
Sky Talk, as are daytime calls to geographic numbers (assuming you are
on "Freetime"). So it need not cost any more to make two BT calls per
month :-)

PeeGee
--
The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)