Problem with Sky+ box
 

Jomtien wrote:
BrritSki wrote:


It may. Though I suspect that your card has simply lost its Sky+
authorisation due to you having put it into another box. As I
mentioned, I have seen this happen before. Sky can reset this if you
call them.

Well I'll try again, but how do I persuade them to do it today when they
wouldn't do it yesterday ?


Ring the dedicated Sky+ number.

Yes I know that, that's what I did Friday. But despite asking them
nicely they wouldn't do it.
Are there some magic words I can use that will persuade them ?

Problem with Sky+ box
 

BrritSki wrote:
Jomtien wrote:

BrritSki wrote:


It may. Though I suspect that your card has simply lost its Sky+
authorisation due to you having put it into another box. As I
mentioned, I have seen this happen before. Sky can reset this if you
call them.


Well I'll try again, but how do I persuade them to do it today when
they wouldn't do it yesterday ?



Ring the dedicated Sky+ number.

Yes I know that, that's what I did Friday. But despite asking them
nicely they wouldn't do it.
Are there some magic words I can use that will persuade them ?

PS I don't understand the mechanism of how the card could lose its Sky+
authorisation. Can the box write to the card ?
That's the only way I can see it happening as my boxes are not connected
to a phone line, so no way can the card number have been sent back to
Sky HQ.

Problem with Sky+ box
 

BrritSki wrote:

PS I don't understand the mechanism of how the card could lose its Sky+
authorisation. Can the box write to the card ?

I'm not sure myself how this happens but I've seen it happen twice so
I know that it does.

It certainly seems that the Sky+ function authorisation functions in a
very different way to the regular channel authorisation.

Of course the box can write to the card.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Problem with Sky+ box
 

BrritSki wrote:

Are there some magic words I can use that will persuade them ?

"If you don't get it working I will cancel."

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Problem with Sky+ box
 

Jomtien wrote:
BrritSki wrote:


Are there some magic words I can use that will persuade them ?


"If you don't get it working I will cancel."

Now why didn't I think of that ! :)

Didn't need to resort to that, they paired it up again and still doesn't
work. :(

So, it's a new box for me - I thought about just swapping in a new disk,
but the box is 3 years old and it's been turnng itself off every couple
of days apart from the disk problem, so I think it's time to go...

Thanks again for all your help Jomtien.

Problem with Sky+ box
 

BrritSki wrote:

Didn't need to resort to that, they paired it up again and still doesn't
work. :(

Ah, well. Worth a try.


So, it's a new box for me - I thought about just swapping in a new disk,
but the box is 3 years old and it's been turnng itself off every couple
of days apart from the disk problem, so I think it's time to go...

I would definitely try another drive in it before buying a new box.
You can get a new drive very cheaply even if you don't just have an
old one laying around and it is a doddle to fit.

Odd though: the last time I checked my Sky+ wouldn't boot up without a
working drive. Maybe they have changed this part of the firmware
again. (Thinks: perhaps I can now pull that stupid 8Gb drive that is
in my V1 Sky+, put there just to make it boot and wasting electricity
every day ever since. Time to get the screwdriver out.)

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Problem with Sky+ box
 

"Jomtien" wrote in message
...
BrritSki wrote:

Didn't need to resort to that, they paired it up again and still doesn't
work. :(

Ah, well. Worth a try.


So, it's a new box for me - I thought about just swapping in a new disk,
but the box is 3 years old and it's been turnng itself off every couple
of days apart from the disk problem, so I think it's time to go...

I would definitely try another drive in it before buying a new box.
You can get a new drive very cheaply even if you don't just have an
old one laying around and it is a doddle to fit.

Odd though: the last time I checked my Sky+ wouldn't boot up without a
working drive. Maybe they have changed this part of the firmware
again. (Thinks: perhaps I can now pull that stupid 8Gb drive that is
in my V1 Sky+, put there just to make it boot and wasting electricity
every day ever since. Time to get the screwdriver out.)


My Sky+ still worked (obviously not for recording) when the disk died, this
was about 3 or 4 months ago.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

Problem with Sky+ box
 

Tumbleweed wrote:

Odd though: the last time I checked my Sky+ wouldn't boot up without a
working drive. Maybe they have changed this part of the firmware
again. (Thinks: perhaps I can now pull that stupid 8Gb drive that is
in my V1 Sky+, put there just to make it boot and wasting electricity
every day ever since. Time to get the screwdriver out.)


My Sky+ still worked (obviously not for recording) when the disk died, this
was about 3 or 4 months ago.

Splendid. Screwdriver time.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Problem with Sky+ box
 

Jomtien wrote:
BrritSki wrote:


Didn't need to resort to that, they paired it up again and still doesn't
work. :(


Ah, well. Worth a try.

Indeed.



So, it's a new box for me - I thought about just swapping in a new disk,
but the box is 3 years old and it's been turnng itself off every couple
of days apart from the disk problem, so I think it's time to go...


I would definitely try another drive in it before buying a new box.
You can get a new drive very cheaply even if you don't just have an
old one laying around and it is a doddle to fit.

Odd though: the last time I checked my Sky+ wouldn't boot up without a
working drive. Maybe they have changed this part of the firmware
again. (Thinks: perhaps I can now pull that stupid 8Gb drive that is
in my V1 Sky+, put there just to make it boot and wasting electricity
every day ever since. Time to get the screwdriver out.)

I found someone in the village who had a spare drive and we fitted it.
It seemed to spin up, but the box wouldn't start up. Same with no drive
in at all. When I put the suspected-bad drive back in the box booted,
but still no record functions.

I am trying to fnd some other expat around here who has a British Sky+
box so I can check my viewing card - is there any problem with switching
a viewing card between boxes ?

I will also try their card in my box too.

Any idea whether or not my UK card would work in an Italian Sky+ box
(known as MySky over here) ? The box looks identical, but the software
might screw things up ???

Problem with Sky+ box
 

BrritSki wrote:

I found someone in the village who had a spare drive and we fitted it.
It seemed to spin up, but the box wouldn't start up. Same with no drive
in at all. When I put the suspected-bad drive back in the box booted,
but still no record functions.

Not all drives work in a Sky+. Put your current drive into a PC and
run the manufacturer's test programme on it to see if it is faulty.


I am trying to fnd some other expat around here who has a British Sky+
box so I can check my viewing card - is there any problem with switching
a viewing card between boxes ?

I wouldn't do this.


Any idea whether or not my UK card would work in an Italian Sky+ box
(known as MySky over here) ?

I doubt it very much.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)