Sky+ box phone connection broken
 

Hi,

My Sky+ box appears to have been damaged during the
severe weather this morning. My phone stopped working,
and until I unplugged my Sky+ box I couldn't get a dial tone.

I replaced the phone, cable and ADSL filter with ones I
have lying around and which are known to be working, and
the fault remains, so it looks like it is the modem part of the
Sky+ box which is causing the phone problems. The rest of
the box works fine, but if I plug in the phone line it stops my
phone/ADSL working, and none of the interactive services
recognise that it is connected to a phone line.

Anyway, rang CS and initially got fobbed off with CLI and
REN red herrings, but they spoke to a technical person who
agreed the box was probably at fault, so they arranged a
callout on Tuesday (impressively soon, so no complaints there).

So, I have two questions (CS were vague):
(1) Will they just replace the box or will they try and fix it?
(2) If they replace it, will it be a new or reconditioned box?
(3) Will they take the old box away?

Thanks in advance,
Al Reynolds

Sky+ box phone connection broken
 

Al Reynolds submitted this idea :
Hi,

My Sky+ box appears to have been damaged during the
severe weather this morning. My phone stopped working,
and until I unplugged my Sky+ box I couldn't get a dial tone.

I replaced the phone, cable and ADSL filter with ones I
have lying around and which are known to be working, and
the fault remains, so it looks like it is the modem part of the
Sky+ box which is causing the phone problems. The rest of
the box works fine, but if I plug in the phone line it stops my
phone/ADSL working, and none of the interactive services
recognise that it is connected to a phone line.

Anyway, rang CS and initially got fobbed off with CLI and
REN red herrings, but they spoke to a technical person who
agreed the box was probably at fault, so they arranged a
callout on Tuesday (impressively soon, so no complaints there).

So, I have two questions (CS were vague):
(1) Will they just replace the box or will they try and fix it?
(2) If they replace it, will it be a new or reconditioned box?
(3) Will they take the old box away?

Thanks in advance,
Al Reynolds

You'll get a rconditioned one as replacement.

Do you have multi-room? If not you don't need the phone connection
anyway......unless you need interactive services for some reason.

Hope you're getting the call out for free.

Sky+ box phone connection broken
 

Al Reynolds wrote:

So, I have two questions (CS were vague):
(1) Will they just replace the box or will they try and fix it?

Replace.


(2) If they replace it, will it be a new or reconditioned box?

Whatever they have.


(3) Will they take the old box away?

Yes.

(4) Why do you leave things connected to the phone during bad weather?
Just unplug them.

(5) Why bother replacing the box at all? The phone connection serves
no purpose unless you have multiroom.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/8vef5
UK TV overseas: http://tinyurl.com/6p73
BBC/ITV reception trouble? ; http://www.astra2d.com/
----
Only the truth as I see it.
No monies return'd. ;-)

Sky+ box phone connection broken
 

As a pensioner with limited funds , I am thinking of going to Sky for
digital TV .
My question is do I need a phone line close to the TV to recieve this
service.
After reading this thread it would appear not, contrary to what I thought.

Thanks for any response
Fred




"Al Reynolds" wrote in message
...
Hi,

My Sky+ box appears to have been damaged during the
severe weather this morning. My phone stopped working,
and until I unplugged my Sky+ box I couldn't get a dial tone.

I replaced the phone, cable and ADSL filter with ones I
have lying around and which are known to be working, and
the fault remains, so it looks like it is the modem part of the
Sky+ box which is causing the phone problems. The rest of
the box works fine, but if I plug in the phone line it stops my
phone/ADSL working, and none of the interactive services
recognise that it is connected to a phone line.

Anyway, rang CS and initially got fobbed off with CLI and
REN red herrings, but they spoke to a technical person who
agreed the box was probably at fault, so they arranged a
callout on Tuesday (impressively soon, so no complaints there).

So, I have two questions (CS were vague):
(1) Will they just replace the box or will they try and fix it?
(2) If they replace it, will it be a new or reconditioned box?
(3) Will they take the old box away?

Thanks in advance,
Al Reynolds

Sky+ box phone connection broken
 

Hi,

In article ,
Fred wrote:
As a pensioner with limited funds , I am thinking of going to Sky for
digital TV .
My question is do I need a phone line close to the TV to recieve this
service.
After reading this thread it would appear not, contrary to what I thought.

If you get a 'subsidised' box (generally one direct from Sky) then the
contract requires it to be connected to a telephone for 12 months.

However, unless you have multiroom, this isn't policed.

Andy

Sky+ box phone connection broken
 

"Andy Hawkins" wrote in message
...
Hi,

In article ,
Fred wrote:
As a pensioner with limited funds , I am thinking of going to Sky for
digital TV .
My question is do I need a phone line close to the TV to recieve this
service.
After reading this thread it would appear not, contrary to what I
thought.

If you get a 'subsidised' box (generally one direct from Sky) then the
contract requires it to be connected to a telephone for 12 months.

However, unless you have multiroom, this isn't policed.

Andy

Thanks for your prompt reply Andy, probably means Im going to have to run a
telephone line to the TV.
Thanks Again
Fred

Sky+ box phone connection broken
 

Hi,

In article ,
Fred wrote:
Thanks for your prompt reply Andy, probably means Im going to have to run a
telephone line to the TV.

No problem. If you're getting a Sky 'package' it'll need to be connected to
the phone to do its callback during the installation. After that though, it
shouldn't be a problem to disconnect it, so you might want to consider just
an extension cable from an existing socket for use during the installation.

Andy

Sky+ box phone connection broken
 

Thanks Andy.

Fred


"Andy Hawkins" wrote in message
...
Hi,

In article ,
Fred wrote:
Thanks for your prompt reply Andy, probably means Im going to have to run
a
telephone line to the TV.

No problem. If you're getting a Sky 'package' it'll need to be connected
to
the phone to do its callback during the installation. After that though,
it
shouldn't be a problem to disconnect it, so you might want to consider
just
an extension cable from an existing socket for use during the
installation.

Andy

Sky+ box phone connection broken
 

"Fred Ost" wrote in message
...
As a pensioner with limited funds , I am thinking of going to Sky for
digital TV .
My question is do I need a phone line close to the TV to recieve this
service.
After reading this thread it would appear not, contrary to what I thought
Thanks for any response
Fred


Fred,

first of all, if you have limited funds, Sky doesn't seem like a good
choice, especially if you are thinking of getting a Sky+ box, because you
will be spending about £30/month.

So, did you mean to post on a thread marked 'Sky+' to start with?

Second, with limited funds, why are you thinking of going with Sky? What is
it you want that you cant get from other sources, such as freeview via your
aerial?

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

Sky+ box phone connection broken
 

"Fred Ost" wrote in message
...
As a pensioner with limited funds , I am thinking of going to Sky for
digital TV .
My question is do I need a phone line close to the TV to recieve this
service.
After reading this thread it would appear not, contrary to what I thought.

You only need it connected if you have multiroom.

I do have multiroom hence the need for the phone connection.
I was out during the storm, so I couldn't disconnect it.

Al