Cancelling subscription then rejoining query...
 

Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with - but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.

Cancelling subscription then rejoining query...
 

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.


Have you looked at a Freeview box with a TopUp TV card slot? That may give
you more or less what you want at less cost. Freeview does have E4/BBC
everything/ITV everything. TUTV has Toonami, at least. Can't remember what
else.

Androo

Cancelling subscription then rejoining query...
 

In oups.com,
Aquarian3 rambled on about something in a strange,
yet soulful manner:
Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with - but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.

You wont need a new card. Your old one will revert to "freesat" status when
you cancel your subs.

As for the call out charge, tell them that you cannot afford it, they often
wave the fee. If they are not prepared to wae the fee then threaten to
cancle your subs. This usually kicks them into giving you a visit for free.

Cancelling subscription then rejoining query...
 

On 30 Nov 2005 05:08:37 -0800, "Aquarian3"
wrote:

Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with - but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.

If the box was less than say 2 years old you would be better to claim
a new one under the Sale Of Goods Act.

Cancelling subscription then rejoining query...
 

BeeJay wrote:
On 30 Nov 2005 05:08:37 -0800, "Aquarian3"
wrote:


Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with - but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.


If the box was less than say 2 years old you would be better to claim
a new one under the Sale Of Goods Act.

The fact you got the box for free kinda makes it difficult to justify
that you'd expect a piece of kit costing £0.00 would last more than a
year... ;)

The sale of goods act doesn't automatically give you X years warranty
for free - but can be used in certain situations to justify getting a
repair/replacement for an item which, under normal expectations, to have
lastest longer than it did. A £100 dish washer might not last 6 years,
but a £800 one should. In this case, the OP wouldn't have actually paid
any money for it (it was free), therefore how long would someone expect
something free to last?

D

Cancelling subscription then rejoining query...
 

"David Hearn" wrote in message
...
BeeJay wrote:
On 30 Nov 2005 05:08:37 -0800, "Aquarian3"
wrote:


Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with - but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.


If the box was less than say 2 years old you would be better to claim
a new one under the Sale Of Goods Act.

The fact you got the box for free kinda makes it difficult to justify that
you'd expect a piece of kit costing £0.00 would last more than a year...
;)

The sale of goods act doesn't automatically give you X years warranty for
free - but can be used in certain situations to justify getting a
repair/replacement for an item which, under normal expectations, to have
lastest longer than it did. A £100 dish washer might not last 6 years,
but a £800 one should. In this case, the OP wouldn't have actually paid
any money for it (it was free), therefore how long would someone expect
something free to last?

D

The box was not 'free' . It was paid for as part of the subscripion.

Regards

Cancelling subscription then rejoining query...
 

"Aquarian3" wrote in message
oups.com...
Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with

The box is yours, not Sky's, so why do you think that Sky should fix your
problem?

- but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's.

All the BBC and ITV channels are on DTT at some time or other. So is E4 and
a couple of Discovery channels.

Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix.

Toonami and Cartoon Network are on DTT too.


--
MESSAGE ENDS.
John Porcella

Cancelling subscription then rejoining query...
 

Terry wrote:
"David Hearn" wrote in message
...

BeeJay wrote:

On 30 Nov 2005 05:08:37 -0800, "Aquarian3"
wrote:



Hi,

I'm having awful problems with my Sky box, loosing channels for 3
weeks, I've read the FAQ, I've rebooted the box, installed newer
software, checked settings - you name it, I've tried it.

When phoning the Sky helpline I've been told a guy can come out for
£65, well to be honest I think that's a bit of a cheek as I haven't
done anything to the equipment to make it go faulty to start with - but
it's their way of getting more dosh so my question is this......if I
cancel my Sky subscription is there a time limit before being able to
rejoin (getting a new box and probably some lovely reductions and
benefits in the process)?.

I've read that I could buy a Sky card - as I'd have the box and
receiver anyway, but if the equipment is faulty is there much point?

I have looked at the options of freeview etc but they don't have
channels we like - which in itself isn't that much - Sky One, Discovery
channels, E4, all the BBC's and ITV's. Not to mention some that our
son likes such as Toonami, Cartoon Network & Jetix. It seems our only
option to have those above is Sky, but we can't afford £65 just before
Xmas - can anyone suggest anything?

Thank you in advance

Lee.


If the box was less than say 2 years old you would be better to claim
a new one under the Sale Of Goods Act.

The fact you got the box for free kinda makes it difficult to justify that
you'd expect a piece of kit costing £0.00 would last more than a year...
;)

The sale of goods act doesn't automatically give you X years warranty for
free - but can be used in certain situations to justify getting a
repair/replacement for an item which, under normal expectations, to have
lastest longer than it did. A £100 dish washer might not last 6 years,
but a £800 one should. In this case, the OP wouldn't have actually paid
any money for it (it was free), therefore how long would someone expect
something free to last?

D


The box was not 'free' . It was paid for as part of the subscripion.

Regards

I would dispute this. Sky advertise it as "free standard installation
and equipment". The subscription you pay is the same whether or not you
get a free box. The box is yours to keep, and after the end of the 1
year warranty/minimum contract, you are liable for the repairs.
Therefore it is not an on-going payment for the box (if the subscription
remained the same), and as you do not get a discounted subscription
after 12 months, then there is no clear element of your payment being
used to pay for the box. For all intents and purposes, the box and
installation is free. Yes, ultimately your subscription will subsidise
your (and other's) boxes, but that is an internal accounting issue for
Sky - the price 'you' paid for the box (and installation) was £0.00.

My point was the Sales of Goods act doesn't give you a free extended
warranty - but it does give some protection against goods which fail
earlier than reasonably expected, and that expectation is usually
proportional to the price paid. If the person got it 'free', then
there's some doubt as to how long you would expect it to last. Maybe it
is actually the retail price of the box which is/should be used, rather
than the cost to the end person (free in this case).

D

Cancelling subscription then rejoining query...
 

John Cartmell wrote:
In article ,
John Porcella wrote:

The box is yours, not Sky's, so why do you think that Sky should fix your
problem?


If Sky sold it they have the responsibilities of a retailer.

The box has a standard 12 months warranty, and YOU own the box (it isn't
rented like cable boxes are). At the end of the warranty period (as in
this case), you are liable for any repairs. That's that John was
saying. It isn't Sky's job to repair it so you can keep using their
service.

As for them having the responsibilities of a retailer. Whilst they may
have supplied the box - did they actually sell it to you? All I've seen
is that it is a free box + installation. If no money changed hands, are
they actually a retailer? Whilst I accept it is actually subsidised by
your and other's subscriptions, you receive no discount on your
subsription after 12 months, so it becomes even more likely that it
really is a free box.

D

Cancelling subscription then rejoining query...
 

"David Hearn" wrote in message
...
John Cartmell wrote:
In article ,
John Porcella wrote:

The box is yours, not Sky's, so why do you think that Sky should
fix your
problem?


If Sky sold it they have the responsibilities of a retailer.

The box has a standard 12 months warranty, and YOU own the box (it
isn't
rented like cable boxes are). At the end of the warranty period
(as in
this case), you are liable for any repairs. That's that John was
saying. It isn't Sky's job to repair it so you can keep using
their
service.

As for them having the responsibilities of a retailer. Whilst they
may
have supplied the box - did they actually sell it to you? All I've
seen
is that it is a free box + installation. If no money changed
hands, are
they actually a retailer? Whilst I accept it is actually
subsidised by
your and other's subscriptions, you receive no discount on your
subsription after 12 months, so it becomes even more likely that it
really is a free box.


Do Sky retrieve any boxes were the subscriber fails to honour the
minimum contract, I'm not asking about any monies that might be
claimed but the actual hardware that is also 'given free' subject to
the minimum contract - if they don't retrieve the box then they are
giving it to you (as in free gift) but if they do then surely it's
not free but part of the (paid for) contract IYSWIM?
--
Regards, Jerry.
Location - United Kingdom.
In the first instance please reply to group,
Email to the quoted address is deleted unread.

Cancelling subscription then rejoining query...
 

"John Cartmell" wrote in message
...
In article ,
David Hearn wrote:
snip

As for them having the responsibilities of a retailer. Whilst
they may
have supplied the box - did they actually sell it to you? All
I've seen
is that it is a free box + installation. If no money changed
hands, are
they actually a retailer? Whilst I accept it is actually
subsidised by
your and other's subscriptions, you receive no discount on your
subsription after 12 months, so it becomes even more likely that
it
really is a free box.

IANAL but I'm certain that I could argue that an item given, on
condition that
I pay a large sum of money to them, is not free. If Sky want to
show that it
is free then please arrange for them to send a box to my
adddress... ;-)

Of course I'm sure Sky's lawyers have worked hard to cover their
backs but I
cannot see how they could wriggle out of their responsibilities
under Sale of
Goods for the first 12 months at least. Thereafter is problematic
as they
might well argue that the price paid was low enough to make the
product
disposable after that length of time.


Are you suggesting Sky consider that most people will stop their
subscription after the 12 months minimum period, if not then surely
the 'free' equipment has to be of merchantable quality - ie. last
longer than any 12 month warranty and not fail at 12 months + 1 day,
as they don't seem to make it clear that the life of any free
equipment is limited to the period of that first (12 months) contract
and that the equipment will need to be replaced there-after.
--
Regards, Jerry.
Location - United Kingdom.
In the first instance please reply to group,
Email to the quoted address is deleted unread.