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Parents have been customers for 14 years..... not happy
Hi all.. hope someone can help.
My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie |
topgooner71 wrote:
Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie What makes THEM better than any other existing customer?? Nothing, buy it or shut the **** up. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" |
Nige wrote:
topgooner71 wrote: Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie What makes THEM better than any other existing customer?? Nothing, buy it or shut the **** up. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" hmmm... having a bad day...? I never said they were better than anyone. Are you this rude to everyone in your life? or just online? charlie |
topgooner71 wrote:
Nige wrote: topgooner71 wrote: Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie What makes THEM better than any other existing customer?? Nothing, buy it or shut the **** up. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" hmmm... having a bad day...? I never said they were better than anyone. Are you this rude to everyone in your life? or just online? charlie Well, I bought my sky+ box, i didn't ask for it free. Are you usually such a sponger or just online? FFS, it's a product, why should sky give it to you free? I despise Sky myslef, but it's a monopoly & you either buy it or you dont. Read your post again. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" |
Nige wrote:
topgooner71 wrote: Nige wrote: topgooner71 wrote: Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie What makes THEM better than any other existing customer?? Nothing, buy it or shut the **** up. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" hmmm... having a bad day...? I never said they were better than anyone. Are you this rude to everyone in your life? or just online? charlie Well, I bought my sky+ box, i didn't ask for it free. Are you usually such a sponger or just online? FFS, it's a product, why should sky give it to you free? I despise Sky myslef, but it's a monopoly & you either buy it or you dont. Read your post again. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" I wouldn't call it being a sponger.... They wanted £259 for it.... Then they were quite happy to accept £99. They then offered a reconditioned one for £50, and I asked the group if this would be guaranteed. Do you always buy everyting at the 'offered price'? If you do, then perhaps you should reconsider your purchases. I have re-read my post.... certainly nothing wrong with it. Thanks for your time in responding. Charlie |
Mike Henry wrote:
In , topgooner71 wrote: they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. That would have been for a brand new box then, from what you say below. The £99 offer to new subscribers is for a reconditioned box. She was right to threaten to cancel, but blew everything when she went through with it. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) For 3 months. anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? No. Your mother is very greedy! Hardware is not free, and both offers (new for £99, 2nd hand for £50) are much better offers than those for the new customers. So her loyalty was rewarded in the end, but that still wasn't enough for her! Your mother HAS already cancelled her subscription, from what you say, and blown away the (very good) £99/£50 offers. Game over. She is now back to square one (£259 for Sky+). All she can do is phone back and say she has changed her mind and doesn't want to cancel - that would get the viewing back, with the ordinary digibox. I'd be astonished if the lower prices would be offered to her again, because the only way to get them is to threaten to cancel. Second time around they know she is crying wolf. HTH Cool, thanks Mike. Charlie |
"topgooner71" wrote in message ... Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie hi charlie i have been with sky from day one in the 80s, did i get a free one no, did i get it cheaper no, thats sky and loyalty for you but i just got on with it dave |
On Sat, 03 Sep 2005 11:18:10 +0100, topgooner71
wrote: No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) I work in Customer Relations for a large company and I think your parents are taking the ****. They wanted it at the price of a new subscriber, they were told they could have it, then they said they wanted it for free, Sky said they could have it for £50 and that's not good enough. Perhaps you can swap your parents for some that are more reasonable? -- - GamerTag: Hayn - icq: 9235201 -- Hayn on dal.net - http://www.sendit.com/scp/id/what - Want DVDs/Games? |
"Nige" wrote in message ... topgooner71 wrote: Nige wrote: topgooner71 wrote: Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie What makes THEM better than any other existing customer?? Nothing, buy it or shut the **** up. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" hmmm... having a bad day...? I never said they were better than anyone. Are you this rude to everyone in your life? or just online? charlie Well, I bought my sky+ box, i didn't ask for it free. Are you usually such a sponger or just online? FFS, it's a product, why should sky give it to you free? I despise Sky myslef, but it's a monopoly & you either buy it or you dont. Read your post again. -- Subaru WRX (Annabel) Landrover 110 County Station Wagon (Tyson) '"Say hello to my little friend" your obviously an idiot.. accepting the sticker price for whatever,... i've a10 year old v/hall nova i want to sell.. maybe you could buy it for 8k.. after all thats the sticker price |
Nick wrote:
On Sat, 03 Sep 2005 11:18:10 +0100, topgooner71 wrote: No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) I work in Customer Relations for a large company and I think your parents are taking the ****. They wanted it at the price of a new subscriber, they were told they could have it, then they said they wanted it for free, Sky said they could have it for £50 and that's not good enough. Perhaps you can swap your parents for some that are more reasonable? Nick.. Can't help but agree with you... charlie |
"Nick" wrote in message
... I work in Customer Relations for a large company and I think your parents are taking the ****. They wanted it at the price of a new subscriber, they were told they could have it, then they said they wanted it for free, Sky said they could have it for £50 and that's not good enough. Perhaps you can swap your parents for some that are more reasonable? ROFL. ROFL. ROFL. |
Are you this rude to everyone in your life? or just online?
No, he's like that with every freeloading ****. -- Please add the word "newsgroup" in the subject line of personal emails **** My email address includes "ngspamtrap" and " **** |
Can't help but agree with you...
LOL -- Please add the word "newsgroup" in the subject line of personal emails **** My email address includes "ngspamtrap" and " **** |
topgooner71 wrote:
they offered a reconditioned one at £50 (is this guaranteed does anyone know?) Ignore the guarantee. UK law provides that all items sold should be fit for the purpose and of merchantable quality. There are no time limits on this though the length of time a thing can be expected to work depends on its relative cost. The other thing to remember is that the Sky+ contains just one moving part that is likely to break down: the hard drive. A reconditioned Sky+ will probably contain a new drive and if ever it goes wrong you can fit another yourself for little cost. Personally I would cancel and re-subscribe as a new subscriber, thus getting the £99 new box offer. -- Digibox problem? : A reboot solves 90% of these. The Sky Digital FAQ: http://tinyurl.com/7rm2m UK TV overseas: http://tinyurl.com/6p73 BBC reception questions? ; http://www.astra2d.com/ Fed up with on-screen logos? : http://logofreetv.org/ ---- Only the truth as I see it. No monies return'd. ;-) |
topgooner71 typed:
Hi all.. hope someone can help. My parents were over at mine the other day and say my sky+ box.. they were hooked, and want one too. I presume you all know where this is going now.... Now they have been with sky since 1991. always on the full package of sports and movies. My mother called them last night to ask if they could get a skyplus box too. "only if you give us £259" was the response. But we have been with you for all this time, and you are giving them to new customers for £99.... surely as a loyal customer I should have one for that too.....?? she said.. they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? thanks. Charlie If you take a look at the Sky+ Forum on Digitial Spy; http://forum.digitalspy.co.uk/board/...splay.php?f=35 this has been discussed several times on what people have been offered and the "new" box for £99 or a "recon" box for £50 seems to be the norm. No one has been offered a free box. Personally, I'm the same. I've been with Sky since 1991, always on the top package, so I would automatically consider myself a loyal customer and would expect something more than the usual 'as advertised price' .. but whilst I know I'd have to jump through hoops and haggle a bit to get a reduction, I wouldn't personally expect it for nothing. If I wanted it that badly I'd be happy to pay £99 for it :) -- Nige -- Nige |
"Jomtien" wrote in message
... topgooner71 wrote: they offered a reconditioned one at £50 (is this guaranteed does anyone know?) Ignore the guarantee. UK law provides that all items sold should be fit for the purpose and of merchantable quality. There are no time limits on this though the length of time a thing can be expected to work depends on its relative cost. The other thing to remember is that the Sky+ contains just one moving part that is likely to break down: the hard drive. A reconditioned Sky+ will probably contain a new drive and if ever it goes wrong you can fit another yourself for little cost. Personally I would cancel and re-subscribe as a new subscriber, thus getting the £99 new box offer. That brings up a question. How long does someone have to wait after cancelling Sky before they are treated as a new customer for offer purposes? -- RCE Defiant |
"Mike Henry" wrote in message ... No. Your mother is very greedy! Hardware is not free There are rumours that Sky+ boxes will indeed soon be free Loz |
Colin Wilson wrote:
Are you this rude to everyone in your life? or just online? No, he's like that with every freeloading ****. ROLF so he can't bargain. Hint: The sticker price is the starting price -- -- zaax |
RCE Defiant wrote:
Personally I would cancel and re-subscribe as a new subscriber, thus getting the £99 new box offer. That brings up a question. How long does someone have to wait after cancelling Sky before they are treated as a new customer for offer purposes? Forever. You have to use another name. -- Digibox problem? : A reboot solves 90% of these. The Sky Digital FAQ: http://tinyurl.com/7rm2m UK TV overseas: http://tinyurl.com/6p73 BBC reception questions? ; http://www.astra2d.com/ Fed up with on-screen logos? : http://logofreetv.org/ ---- Only the truth as I see it. No monies return'd. ;-) |
wowfabgroovy wrote:
do they use normal ide hard disks? Yes. if so can you put them in a pc to get the transport stream for the unencrypted channels? (bbc, etc). No. or have lots of them to use like blank videos in the sky+ and just keep swapping them round when they get full? You could but I doubt that many would want the inconvenience. i know the encrypted stuff wouldn't work outside the sky+, but is there any time limit on how long you can keep recordings? would they still play 10 years from now? Surely not. Sky make changes to the software, encryption and viewing cards from time to time and this often results in old recordings being rendered useless. -- Digibox problem? : A reboot solves 90% of these. The Sky Digital FAQ: http://tinyurl.com/7rm2m UK TV overseas: http://tinyurl.com/6p73 BBC reception questions? ; http://www.astra2d.com/ Fed up with on-screen logos? : http://logofreetv.org/ ---- Only the truth as I see it. No monies return'd. ;-) |
On Sat, 03 Sep 2005 12:25:22 +0100, Mike Henry
wrote: In , topgooner71 wrote: they said no till she said she wanted to cancel her subscription..then they magically could match it at £99. That would have been for a brand new box then, from what you say below. The £99 offer to new subscribers is for a reconditioned box. She was right to threaten to cancel, but blew everything when she went through with it. No she said.. I want it free, as I have been such a good customer.... they offered a reconditioned one at £50 (is this guaranteed does anyone know?) For 3 months. anyway my mother said no, cancel it, and has now given a months notice.... My parents WILL call back to reinstate it in a week or two as my old man cant live without his football. BUT are they likely to get a sky+ box for free if they do cancel their subscription? No. Your mother is very greedy! Hardware is not free, and both offers (new for £99, 2nd hand for £50) are much better offers than those for the new customers. So her loyalty was rewarded in the end, but that still wasn't enough for her! Your mother HAS already cancelled her subscription, from what you say, and blown away the (very good) £99/£50 offers. Game over. She is now back to square one (£259 for Sky+). All she can do is phone back and say she has changed her mind and doesn't want to cancel - that would get the viewing back, with the ordinary digibox. I'd be astonished if the lower prices would be offered to her again, because the only way to get them is to threaten to cancel. Second time around they know she is crying wolf. HTH I would of taken it at £50, after all I paid £300 + £50 installation....but then that was on day 1 of launch ;-/ Box is still going strong....famous last words |
Jomtien wrote:
RCE Defiant wrote: Personally I would cancel and re-subscribe as a new subscriber, thus getting the £99 new box offer. That brings up a question. How long does someone have to wait after cancelling Sky before they are treated as a new customer for offer purposes? Forever. You have to use another name. assuming the OP's father is the name on the bill, the OP's mother should phone sky for a new install. say you've just moved in if you must, or a messy divorce is going through and you want it in your name. when you get an install date, the OP's father should cancel. time it right and you have about an hours' downtime: worked perfectly for me and my partner. ric |
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