Sky+doesn't work at all
 

Hello

I had Sky+ installed on Friday using 2 Sky+ boxes, one I bought myself &
the other was part of the £99 + £10 muliti room upgrade offer.

Sky works on both boxes however I cannot record, live pause,nor instant
rewind. If I try to access my personal planner the system freezes. In
fact anything other than changing channels causes the system to freeze,
when only a reboot will work. More than once trying to change channels
caused the system to freeze. Sometimes after a reboot the set does not
respond to the remote control & needs to be rebooted again. I have
rebooted over 30 times today.

I cannot believe that both boxes or both remotes are faulty so can
any-one suggest what could be the problem, please.

I am getting signals from all inputs although the signals do vary
considerably.

Henry

Henry Stable wrote:
Hello

I had Sky+ installed on Friday using 2 Sky+ boxes, one I bought myself &
the other was part of the £99 + £10 muliti room upgrade offer.

Sky works on both boxes however I cannot record, live pause,nor instant
rewind. If I try to access my personal planner the system freezes. In
fact anything other than changing channels causes the system to freeze,
when only a reboot will work. More than once trying to change channels
caused the system to freeze. Sometimes after a reboot the set does not
respond to the remote control & needs to be rebooted again. I have
rebooted over 30 times today.

I cannot believe that both boxes or both remotes are faulty so can
any-one suggest what could be the problem, please.

I am getting signals from all inputs although the signals do vary
considerably.

I assume you have phoned Sky to activate the Sky+ features on both boxes ?
If this has not been done the boxes simply act as standard digiboxes.

--
Mark
Please replace invalid and invalid with gmx and net to reply.

Mark Carver wrote:

Henry Stable wrote:

Hello

I had Sky+ installed on Friday using 2 Sky+ boxes, one I bought myself
& the other was part of the £99 + £10 muliti room upgrade offer.

Sky works on both boxes however I cannot record, live pause,nor
instant rewind. If I try to access my personal planner the system
freezes. In fact anything other than changing channels causes the
system to freeze, when only a reboot will work. More than once trying
to change channels caused the system to freeze. Sometimes after a
reboot the set does not respond to the remote control & needs to be
rebooted again. I have rebooted over 30 times today.

I cannot believe that both boxes or both remotes are faulty so can
any-one suggest what could be the problem, please.

I am getting signals from all inputs although the signals do vary
considerably.


I assume you have phoned Sky to activate the Sky+ features on both boxes ?
If this has not been done the boxes simply act as standard digiboxes.

Thanks Mark. Yes both boxes were activated & on Friday everything
worked. I recorded a film & watched the recording The first I thought
something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.

The other box isn't as tempremental, although I cannot record, playback
the one thing that I have recorded (saying that there is no satelite
signal?) or instant rewind.

An engineer is now due to call on Friday, it's all a bit disappointing

Henry

Henry Stable wrote:

something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.

The other box isn't as tempremental, although I cannot record, playback
the one thing that I have recorded (saying that there is no satelite
signal?) or instant rewind.

You probably have a dish/LNB problem. Try swapping the feeds over to
see what happens.

If not the drives and/or 2nd tuners are probably dead.

What are your 4 signal quality readings?

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/7rm2m
UK TV overseas: http://tinyurl.com/6p73
BBC reception questions? ; http://www.astra2d.com/
Fed up with on-screen logos? : http://logofreetv.org/
----
Only the truth as I see it.
No monies return'd. ;-)

Jomtien wrote:
Henry Stable wrote:


something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.

The other box isn't as tempremental, although I cannot record, playback
the one thing that I have recorded (saying that there is no satelite
signal?) or instant rewind.


You probably have a dish/LNB problem. Try swapping the feeds over to
see what happens.

If not the drives and/or 2nd tuners are probably dead.

What are your 4 signal quality readings?


On Box 1 the signal readings a

Input 1 Strength 80%
Quality 70%
Input 2 Strength 50%
Quality 60/70%

Box 2

Input 1 Strength 60%
Quality 75%

Input 2 has no signal so that clears up the recording issue. I have
checked the feeds into the box and it's okay so it must be at the other
end. This accords with your suggestion that it might be a dish/LNB problem.

Excuse naive question but what do you mean by swapping feeds over please?

"Henry Stable" wrote in message
...
Jomtien wrote:
Henry Stable wrote:


something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.

The other box isn't as tempremental, although I cannot record, playback
the one thing that I have recorded (saying that there is no satelite
signal?) or instant rewind.


You probably have a dish/LNB problem. Try swapping the feeds over to
see what happens.

If not the drives and/or 2nd tuners are probably dead.

What are your 4 signal quality readings?


On Box 1 the signal readings a

Input 1 Strength 80%
Quality 70%
Input 2 Strength 50%
Quality 60/70%

Box 2

Input 1 Strength 60%
Quality 75%

Input 2 has no signal so that clears up the recording issue. I have
checked the feeds into the box and it's okay so it must be at the other
end. This accords with your suggestion that it might be a dish/LNB
problem.

Excuse naive question but what do you mean by swapping feeds over please?

Jomtien means disconnect the Co-ax from I/P 1 and connect it to I/P 2
and visa versa, on each box,
then do the strength / quality tests again
HTH
--

Yddap
Remove guts to reply

Yddap wrote:

"Henry Stable" wrote in message
...

Jomtien wrote:

Henry Stable wrote:



something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.

The other box isn't as tempremental, although I cannot record, playback
the one thing that I have recorded (saying that there is no satelite
signal?) or instant rewind.


You probably have a dish/LNB problem. Try swapping the feeds over to
see what happens.

If not the drives and/or 2nd tuners are probably dead.

What are your 4 signal quality readings?


On Box 1 the signal readings a

Input 1 Strength 80%
Quality 70%
Input 2 Strength 50%
Quality 60/70%

Box 2

Input 1 Strength 60%
Quality 75%

Input 2 has no signal so that clears up the recording issue. I have
checked the feeds into the box and it's okay so it must be at the other
end. This accords with your suggestion that it might be a dish/LNB
problem.

Excuse naive question but what do you mean by swapping feeds over please?


Jomtien means disconnect the Co-ax from I/P 1 and connect it to I/P 2
and visa versa, on each box,
then do the strength / quality tests again
HTH

Thanks Yddap. After switching over the leads the creadings a

Box 1

Input 1 Strength 75%
Quality 75%
Input 2 Strength 50%
Quality 75%

Box 2

Input 1 Strength 75%
Quality 80%
Input 2 Still no signal

Henry

Hi,

In article ,
Henry wrote:
Box 2

Input 1 Strength 75%
Quality 80%
Input 2 Still no signal

No signal on input 2 of a Sky+ box is usually an indication of hard disk
failure.

Andy

"Henry Stable" wrote in message
...
Yddap wrote:

"Henry Stable" wrote in message
...

Jomtien wrote:

Henry Stable wrote:



something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.


On Box 1 the signal readings a

Input 1 Strength 80%
Quality 70%
Input 2 Strength 50%
Quality 60/70%

Box 2

Input 1 Strength 60%
Quality 75%



Jomtien means disconnect the Co-ax from I/P 1 and connect it to I/P 2
and visa versa, on each box,
then do the strength / quality tests again
HTH

Thanks Yddap. After switching over the leads the creadings a

Box 1

Input 1 Strength 75%
Quality 75%
Input 2 Strength 50%
Quality 75%

Box 2

Input 1 Strength 75% Quality 80%
Input 2 Still no signal

Henry

You will have to wait till Friday for the Sky Tech
Looks like Box #2 is dead as far as SKY+ is concerned
get him to check the whole set up
SKY DID install the 2nd box you bought from Ebay ?
--

Yddap
Remove guts to reply

Andy Hawkins wrote:
Hi,

In article ,
Henry wrote:

Box 2

Input 1 Strength 75%
Quality 80%
Input 2 Still no signal


No signal on input 2 of a Sky+ box is usually an indication of hard disk
failure.

Andy

oh dear :-(

Yddap wrote:

"Henry Stable" wrote in message
...

Yddap wrote:


"Henry Stable" wrote in message
...


Jomtien wrote:


Henry Stable wrote:




something was amiss was when all recordings made on Saturday failed &
there were occasional "freezings". On one box this has got so bad that
anything I attempt, other than changing channels, causes the system to
lock up.


On Box 1 the signal readings a

Input 1 Strength 80%
Quality 70%
Input 2 Strength 50%
Quality 60/70%

Box 2

Input 1 Strength 60%
Quality 75%



Jomtien means disconnect the Co-ax from I/P 1 and connect it to I/P 2
and visa versa, on each box,
then do the strength / quality tests again
HTH

Thanks Yddap. After switching over the leads the creadings a

Box 1

Input 1 Strength 75%
Quality 75%
Input 2 Strength 50%
Quality 75%

Box 2

Input 1 Strength 75% Quality 80%
Input 2 Still no signal

Henry


You will have to wait till Friday for the Sky Tech
Looks like Box #2 is dead as far as SKY+ is concerned
get him to check the whole set up
SKY DID install the 2nd box you bought from Ebay ?

Well it was installed by the enginer sent by Sky, which might not be the
same thing. Because of where the dish is fitted it needed a "special
heights" person & Sky sent an independant rather than one employed by
them who asked me to pay him £20in cash. He was expecting to move my
existing digibox & the £20 was to cover his extra cable costs. The job
sheet he left me referred to both boxes.

Tony

Henry Stable wrote:

Sky sent an independant rather than one employed by
them who asked me to pay him £20in cash.

Ho ho ho.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/7rm2m
UK TV overseas: http://tinyurl.com/6p73
BBC reception questions? ; http://www.astra2d.com/
Fed up with on-screen logos? : http://logofreetv.org/
----
Only the truth as I see it.
No monies return'd. ;-)

Henry Stable wrote:

Thanks Yddap. After switching over the leads the creadings a
Input 1 Strength 75%
Quality 80%
Input 2 Still no signal

Either the drive is dead (likely) or tuner two is dead.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/7rm2m
UK TV overseas: http://tinyurl.com/6p73
BBC reception questions? ; http://www.astra2d.com/
Fed up with on-screen logos? : http://logofreetv.org/
----
Only the truth as I see it.
No monies return'd. ;-)

Jomtien wrote:
Henry Stable wrote:


Thanks Yddap. After switching over the leads the creadings a
Input 1 Strength 75%
Quality 80%
Input 2 Still no signal


Either the drive is dead (likely) or tuner two is dead.

That's annoying

Jomtien wrote:

Henry Stable wrote:


Sky sent an independant rather than one employed by
them who asked me to pay him £20in cash.


Ho ho ho.

:-)

Henry Stable wrote:
Hello

I had Sky+ installed on Friday using 2 Sky+ boxes, one I bought myself &
the other was part of the £99 + £10 muliti room upgrade offer.

Sky works on both boxes however I cannot record, live pause,nor instant
rewind. If I try to access my personal planner the system freezes. In
fact anything other than changing channels causes the system to freeze,
when only a reboot will work. More than once trying to change channels
caused the system to freeze. Sometimes after a reboot the set does not
respond to the remote control & needs to be rebooted again. I have
rebooted over 30 times today.

I cannot believe that both boxes or both remotes are faulty so can
any-one suggest what could be the problem, please.

I am getting signals from all inputs although the signals do vary
considerably.

Henry

Sky called today. The box they initially supplied was faulty and has
been replaced and the box I bought myself only needed resetting (phew) &
now works.

Thanks for all your input.

Henry