Skies new charging bands
 

Well I have just rang Sky and the bloke of the other side has no idea what
is going on and thus I could not elect to dump the Music and Knowledge
channels.

What a shower they are!

lizard wrote:
: Well I have just rang Sky and the bloke of the other side has no idea what
: is going on and thus I could not elect to dump the Music and Knowledge
: channels.

: What a shower they are!

As this does not start until *1st September* - and you cannot change until
then I think this might just be your own fault!!!

Mike Henry wrote:

: At the very *minimum*, everyone work in the call centre would be
: informed of the situation and be able to tell customers that they can
: downgrade from 1st Sep onwards and to telephone back on that day.

From the incoherent tone of the original post I doubt if they got the
chance!

"Brian McIlwrath" wrote in message
...
Mike Henry wrote:

: At the very *minimum*, everyone work in the call centre would be
: informed of the situation and be able to tell customers that they can
: downgrade from 1st Sep onwards and to telephone back on that day.

From the incoherent tone of the original post I doubt if they got the
chance!


I phoned and e-mailed SKY asking if I could change and downgrade my package
from the 1st of September.
I was told that they did not know when the new package pricing structure
takes effect from.

sky.com website says the new structure takes effect from the 1st September.
I have also had a letter with the SKY magazine informing me the new pricing
struture will take effect from September, so I believe SKY are making it
hard for people to downgrade at this time ahead of the date.

Any ideas on how I can downgrade my package before Sept.
I am thinking of cancelling and re-starting in September.

TIA..
Liam

"Liam" wrote in message
...


Any ideas on how I can downgrade my package before Sept.
I am thinking of cancelling and re-starting in September.


Surely not rocket science. the existing packages are still there to be
downgraded to. downgrade it to the cheapest one.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

Asked SKY to cancel subscription but they tried to dissaude me and offered
me half-price until October.
Will downgrade from October..

Thanks for the rocket science




"Tumbleweed" wrote in message
...

"Liam" wrote in message
...


Any ideas on how I can downgrade my package before Sept.
I am thinking of cancelling and re-starting in September.


Surely not rocket science. the existing packages are still there to be
downgraded to. downgrade it to the cheapest one.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

Well, there's some additional rocket science worth knowing
:-)

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com
"Liam" wrote in message
...
Asked SKY to cancel subscription but they tried to dissaude me and offered
me half-price until October.
Will downgrade from October..

Thanks for the rocket science




"Tumbleweed" wrote in message
...

"Liam" wrote in message
...


Any ideas on how I can downgrade my package before Sept.
I am thinking of cancelling and re-starting in September.


Surely not rocket science. the existing packages are still there to be
downgraded to. downgrade it to the cheapest one.

--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com

"Brian McIlwrath" wrote in message
...
lizard wrote:
: Well I have just rang Sky and the bloke of the other side has no idea
what
: is going on and thus I could not elect to dump the Music and Knowledge
: channels.

: What a shower they are!

As this does not start until *1st September* - and you cannot change until
then I think this might just be your own fault!!!

My fault, well if they sky is incapable of organising a pee up in a Brewery,
how the hell can that be my fault?

Lizard

"Brian McIlwrath" wrote in message
...
Mike Henry wrote:

: At the very *minimum*, everyone work in the call centre would be
: informed of the situation and be able to tell customers that they can
: downgrade from 1st Sep onwards and to telephone back on that day.

From the incoherent tone of the original post I doubt if they got the
chance!

Incoherent to someone simple maybe, but others got the aim of my message!

Lizard

On Tue, 12 Jul 2005 11:14:29 +0100, "lizard"
wrote:

My fault, well if they sky is incapable of organising a pee up in a Brewery,
how the hell can that be my fault?

You asked to change to a package which doesn't exist until September
1st. They told you that it wasn't possible. Sounds to me like they got
it just right!