Home cinema - dishplayer 7200 yellow card problem

HomeCinemaBanter (http://www.homecinemabanter.com/index.php)

- Satellite dbs (http://www.homecinemabanter.com/forumdisplay.php?f=7)

- - dishplayer 7200 yellow card problem (http://www.homecinemabanter.com/showthread.php?t=31718)

dishplayer 7200 yellow card problem

I've now gotten my 2nd set of yellow cards for my 2 7200s. The first set got
activated after much trouble. The problem was that the picture on both
units would go black and/or pixelate plus lose or distort the sound at about
15-30 s intervals. This could not be fixed by any proceedure recommended by
the CSRs of various levels. Things I tried included: switch tests, pulling
the card, rebooting with 32768 code, checking the signal strength (88+),
unplugging from the wall for 3+ hours, cursing, drinking heavily, etc.
Nothing helped.

CSR says that the yellow cards are corrupted. They reactivated the blue
cards and the picture problem is gone.

Now the 2nd set comes today and I activate them with the web page. It takes
less than 15 min. But, I get the same symptoms as before. Pixelating
images with disrupted sound every 15-30 seconds.

Note that if you record this signal, the disruptions are played back in the
same location. If I play back saved recordings from when I had the blue
card in, no picture disruptions.

So, anyone else having the same trouble? It seems that there is some bad
interaction with the 7200 and the yellow cards. It doesn't seem isolated
since both units do the exact same thing.

Thanks for any comments

DW

I have a 7100 that the new yellow card would not work..talked to tech
guy and he said card was bad and would send a new one ...next day I had
no TV at all with the original blue card. called again and this tech
guy said card not the problem rather the receiver will not accept new
yellow cards ..he will send a new receiver. Got the new receiver call
tech again to set it up and it had mega problems....no color and would
not recognize my switch...so now i am awaiting another receiver that is
supposed to fix all of this.. Bunch of crap to me..this is their last
chance...7100 always worked fine with the original blue card..

After more time on the phone, they are sending me two replacement receivers
and they should be here in a day or two. I hope that fixes the problems.
They wanted to charge me for the replacements ("they are out of warranty)
but I finally got them to agree that the yellow cards broke my dps and so
they were so kind as to offer me the receivers for free.

wrote in message
oups.com...
I have a 7100 that the new yellow card would not work..talked to tech
guy and he said card was bad and would send a new one ...next day I had
no TV at all with the original blue card. called again and this tech
guy said card not the problem rather the receiver will not accept new
yellow cards ..he will send a new receiver. Got the new receiver call
tech again to set it up and it had mega problems....no color and would
not recognize my switch...so now i am awaiting another receiver that is
supposed to fix all of this.. Bunch of crap to me..this is their last
chance...7100 always worked fine with the original blue card..

Yellow card...blue card???????????????

Clue me in please?

"d wipf" wrote in message
...

I've now gotten my 2nd set of yellow cards for my 2 7200s. The first set
got activated after much trouble. The problem was that the picture on
both units would go black and/or pixelate plus lose or distort the sound
at about 15-30 s intervals. This could not be fixed by any proceedure
recommended by the CSRs of various levels. Things I tried included:
switch tests, pulling the card, rebooting with 32768 code, checking the
signal strength (88+), unplugging from the wall for 3+ hours, cursing,
drinking heavily, etc. Nothing helped.

CSR says that the yellow cards are corrupted. They reactivated the blue
cards and the picture problem is gone.

Now the 2nd set comes today and I activate them with the web page. It
takes less than 15 min. But, I get the same symptoms as before.
Pixelating images with disrupted sound every 15-30 seconds.

Note that if you record this signal, the disruptions are played back in
the same location. If I play back saved recordings from when I had the
blue card in, no picture disruptions.

So, anyone else having the same trouble? It seems that there is some bad
interaction with the 7200 and the yellow cards. It doesn't seem isolated
since both units do the exact same thing.

Thanks for any comments

DW

Cathy,

The Original Encryption scheme Dish started with was Nagarvision 1, the
older Blue cards only support Nagravision 1. Dish is switching over to
Nagravision 2 which is much more hacker proof. The newer yellow cards
use Nagravision 2 encryption. Dish does have a few receivers in the
field that don't have Encryption cards in their card slots because their
system boards have the encryption circuity built on the system boards,
Namely (322, 522 with Nagravision 2). The only reason these receivers
have a card slot is to future proof them just in case Dish changes their
encryption system again.

If you have any receivers on your account that still have blue cards
expect a letter from Dish with the replacement cards in them. Later this
year Dish will turn off their Nagravision 1 encryption but after all
subs are converted to Nagravision 2.

John

Cathy De Viney wrote:

Yellow card...blue card???????????????

Clue me in please?

"d wipf" wrote in message
...

I've now gotten my 2nd set of yellow cards for my 2 7200s. The first set
got activated after much trouble. The problem was that the picture on
both units would go black and/or pixelate plus lose or distort the sound
at about 15-30 s intervals. This could not be fixed by any proceedure
recommended by the CSRs of various levels. Things I tried included:
switch tests, pulling the card, rebooting with 32768 code, checking the
signal strength (88+), unplugging from the wall for 3+ hours, cursing,
drinking heavily, etc. Nothing helped.

CSR says that the yellow cards are corrupted. They reactivated the blue
cards and the picture problem is gone.

Now the 2nd set comes today and I activate them with the web page. It
takes less than 15 min. But, I get the same symptoms as before.
Pixelating images with disrupted sound every 15-30 seconds.

Note that if you record this signal, the disruptions are played back in
the same location. If I play back saved recordings from when I had the
blue card in, no picture disruptions.

So, anyone else having the same trouble? It seems that there is some bad
interaction with the 7200 and the yellow cards. It doesn't seem isolated
since both units do the exact same thing.

Thanks for any comments

DW

Thank you very much for the reply! I have not heard anything from Dish
my 7200 yet. I also have a 510...the card won't be swapped on that model?

"John Lodge" wrote in message
ink.net...
Cathy,

The Original Encryption scheme Dish started with was Nagarvision 1, the
older Blue cards only support Nagravision 1. Dish is switching over to
Nagravision 2 which is much more hacker proof. The newer yellow cards use
Nagravision 2 encryption. Dish does have a few receivers in the field that
don't have Encryption cards in their card slots because their system
boards have the encryption circuity built on the system boards, Namely
(322, 522 with Nagravision 2). The only reason these receivers have a card
slot is to future proof them just in case Dish changes their encryption
system again.

If you have any receivers on your account that still have blue cards
expect a letter from Dish with the replacement cards in them. Later this
year Dish will turn off their Nagravision 1 encryption but after all subs
are converted to Nagravision 2.

John

Cathy De Viney wrote:

Yellow card...blue card???????????????

Clue me in please?

"d wipf" wrote in message
...

I've now gotten my 2nd set of yellow cards for my 2 7200s. The first set
got activated after much trouble. The problem was that the picture on
both units would go black and/or pixelate plus lose or distort the sound
at about 15-30 s intervals. This could not be fixed by any proceedure
recommended by the CSRs of various levels. Things I tried included:
switch tests, pulling the card, rebooting with 32768 code, checking the
signal strength (88+), unplugging from the wall for 3+ hours, cursing,
drinking heavily, etc. Nothing helped.

CSR says that the yellow cards are corrupted. They reactivated the blue
cards and the picture problem is gone.

Now the 2nd set comes today and I activate them with the web page. It
takes less than 15 min. But, I get the same symptoms as before.
Pixelating images with disrupted sound every 15-30 seconds.

Note that if you record this signal, the disruptions are played back in
the same location. If I play back saved recordings from when I had the
blue card in, no picture disruptions.

So, anyone else having the same trouble? It seems that there is some bad
interaction with the 7200 and the yellow cards. It doesn't seem isolated
since both units do the exact same thing.

Thanks for any comments

DW

"d wipf" wrote in message
...
After more time on the phone, they are sending me two replacement
receivers
and they should be here in a day or two. I hope that fixes the problems.
They wanted to charge me for the replacements ("they are out of warranty)
but I finally got them to agree that the yellow cards broke my dps and so
they were so kind as to offer me the receivers for free.

I got the receivers today. They are remanufactured units with 20 GB hard
drives. I called and had them activated in less than 30 min. So far they
seem to be working fine. Nothing at all like the trouble with my original
receivers.
Also, I pulled my 40 GB drives from my old receivers and swapped them in and
I had all my saved and scheduled PVR shows + my channel lists. That was a
nice surprise. I thought I'd lose them in the swap.

Anyway, my hypothesis is that both of these DPs are pretty old ( 6 yrs) and
they just couldn't take the new cards.
So, if you have the same trouble, make them send you a new (old) unit for
free.

Thanks for listening

DW

On Wed, 23 Mar 2005 18:11:32 -0600, "Cathy De Viney"
wrote:

I also have a 510...the card won't be swapped on that model?
If it has a blue card now, it eventually will. If it came with a
yellow card, or no card at all, it won't be swapped.

The Brand should be OSMOSE

Hi, I've got to remain somewhat annoymous to protect the little bit of
identity i have amung the near 1000 card exchange employees throughout
the nation.

I've been working the card exchange end of Dish Network since mid
january and I've got to say there's some definate problems in the
whole process.

1. Shipments of cards seem to get lost in the mail too often

2. 21-23 days is not enough time for the average human to get around
to doing something.

3. We know our job, but it gets tiring when customers get stupid on
the phone.

So, with that stated, please!!!

1. be ready with your phone number, name and address when you call
in.

2. have the card in, receiver on, and your TV tuned to see what the
receiver is showing.

3. Try to get to a screen that shows the R00 and S00 numbers, and read
us the R00 number FIRST! that way we know what receiver it is we're
putting the new numbers in for.

OK, when we open an account and see a "7100" or "7200" on the screen,
it horrifys us! Apparently Microsoft screwed up with the operations
of these receivers and that is what makes them highly unstable. The
receivers were designed to be stable with the blue cards, but even
then they've had problems. When you place the new yellow (dish500)
card into the receiver (in the back, not the front) The receiver has
a sort of stroke and becomes retarded. Rarely are we able to get them
up and working with the yellow cards, but we're willing to spend an
hour on the phone with you to attempt to get it to work. The option
code 32768 has proven effective in maybe 10% of cases, but that tends
to still be a long time on the phone.

Your best bet with these receivers is to just toss them and get in
line with technology. These have less than 20gig hard drives and
don't store anywhere near as much as newer DVRs. It's worth the $150
and $5/m lease to get a 501/510/522/ or better. Dish network customer
service is the ones to call about this and be persistant, cause they
love to transfer all their **** calls to us, even if they're not card
related problems.

You don't keep a black and white TV and bitch out the maker when it
begins to flicker out, you just buy a new TV. Understand that the
same works with computers, receivers and most all electronics.

On a personal note, thank you to everyone who has been pleasant in
trying to fix these, i know it's annoying and takes time out of your
day. We love to run through calls quickly, so being well prepared is
a vital key to our and your happiness.

Tips:

Don't throw out the blue card until you've had god working service for
a few days

The card numbers will not match, new cards start with S003,5,6 old
cards start with S000,1,2. Pull out the old card and look on the
letter the new cards are glued to to find that old card number, the
new card associated with it goes into that receiver.

Sometimes the new cards will lock up on 015 "aquiring satellite
signal". This is OK, just pull the card out and put it back in if it
doesn't change in 2 minutes.

The 357 "smart card replacement" screen is the place to be! Don't try
to exit this screen, your receiver needs authorization.

error 019 "the smart card is not inserted correctly" is likely due to
software, so place your blue card back in, go through the menu
(commonly 6-1-5 or 1-2 for 1000model {except 71/7200}) and select
"save" in the system upgrades screen. Once it changes to the
"installation setup menu" then turn your receiver off and *keep* *it*
*off* for up to 5 minutes. A screen that says "warning" will come up
and the download will begin. Some receivers will simply blink the
front panal light for a moment and then stay off, usually software
takes 5-10 minutes to download and install.

If your program guide is showing the channels in red on the left side,
check the time and date, if they are incorrect, it isn't authorized,
so pull the card out, put it back in and call for activation.

You have a better chance activating your new cards by skipping the pin
number in the automated phone system and getting us, we can
troubleshoot and the authorization signal is more likely to go
through. Both the website and automated systems have their flaws and
we tend to get a lot of calls from their errors.

Thank you for reading this, and please understand, it's not our fault
the cards are being exchanged, we're just trying to make the measly
$7 an hour....not only that, we have your phone# and address in front
of us :P (that's not a threat, just a deturrant from threats)