Nebula DigiTV - Live rewind & software updates
 

Hi everyone and Happy Christmas,

I've just got a Nebula DigiTV PCI card and am wondering about a live rewind
feature. I read somewhere in an archeived newsgroup thread that the feature
was going to be added soon, but I can't find it mentioned anywhere else.
Does anyone with 'inside information' know if it's likely to appear soon
please?

Also, I'm having a problem with updating the software. When you click the
'update' button in the settings, it starts to download the file and then
crashes (Windows XP). Then the DigiTV software won't load at all until I
manually download it from Nebula and re-install it. However, that version
isn't as recent as the update feature seems to think. Any ideas on this
please?

Thanks,
Geoff.

"Geoff" wrote in message
...
I've just got a Nebula DigiTV PCI card and am wondering about a live
rewind
feature. I read somewhere in an archeived newsgroup thread that the
feature
was going to be added soon, but I can't find it mentioned anywhere else.
Does anyone with 'inside information' know if it's likely to appear soon
please?

Try e-mailing nebula support, address on their site. They are usually very
helpful. This sounds like a good potential feature but would have to be
limited by hard disk space used.

Also, I'm having a problem with updating the software. When you click the
'update' button in the settings, it starts to download the file and then
crashes (Windows XP). Then the DigiTV software won't load at all until I
manually download it from Nebula and re-install it. However, that version
isn't as recent as the update feature seems to think. Any ideas on this
please?

Try uninstalling the software then install the latest version from their
site... Then when you start the app you should be able to autoupdate to a
version with a few bug fixes and new features (namely logo removal).

Merry Christmas!!!

I've just got a Nebula DigiTV PCI card and am wondering about a live
rewind
feature. I read somewhere in an archeived newsgroup thread that the
feature
was going to be added soon, but I can't find it mentioned anywhere else.
Does anyone with 'inside information' know if it's likely to appear soon
please?

Also, I'm having a problem with updating the software. When you click the
'update' button in the settings, it starts to download the file and then
crashes (Windows XP). Then the DigiTV software won't load at all until I
manually download it from Nebula and re-install it. However, that version
isn't as recent as the update feature seems to think. Any ideas on this
please?

If you download the version 3.10 file from the website
(http://www.nebepg.co.uk/Downloads/DigiTV3_10.exe), you'll find that has the
live rewind function (although it is a bit jerky).

That's what I've installed, and if you click the update buttonm it says
already up to date.

HTH!


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
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Thanks for your replies. I had already tried downloading the 'latest'
version from their site but it still crashed when I tried to get the REAL
latest version.

I'll try the 'real' latest version at the address you gave me though.

Thanks very much for your help guys.

Geoff.

"Peter G Sheppard" wrote in message
...

If you download the version 3.10 file from the website
(http://www.nebepg.co.uk/Downloads/DigiTV3_10.exe), you'll find that has
the
live rewind function (although it is a bit jerky).

That's what I've installed, and if you click the update buttonm it says
already up to date.


Hi Peter. I've just realised that the link you gave is for the version I
already downloaded. It shows up as V3.104 on the site and there is no live
rewind feature. However, when I try to update the software from within the
program it says that version 3.105 is the latest, yet it refuses to download
it fully without crashing. This is odd. It's as if I'm getting old files
from a proxy server or something, but that isn't the case, and I'm not
behind a transparent proxy either (in case someone wondered). :) I wonder
if they've just taken the download off today or something due to a problem
with it?

I'd like to try the automatic update again but I've had to re-install the
software 3 times now so it's a bit of a pain to have to keep doing that.

I do love the card though!

Geoff.

"Geoff" wrote in message
...
Hi Peter. I've just realised that the link you gave is for the version I
already downloaded. It shows up as V3.104 on the site and there is no live
rewind feature. However, when I try to update the software from within the
program it says that version 3.105 is the latest, yet it refuses to
download
it fully without crashing. This is odd. It's as if I'm getting old files
from a proxy server or something, but that isn't the case, and I'm not
behind a transparent proxy either (in case someone wondered). :) I wonder
if they've just taken the download off today or something due to a problem
with it?

I have 3.105 and no sign of a *live* re-wind feature. There is a rewind
feature on recordings though.

"tHatDudeUK" wrote in message
...
I have 3.105 and no sign of a *live* re-wind feature. There is a rewind
feature on recordings though.

That's odd. Well I've just tried updating again, and yet again it's crashed
half way through and I'll have to re-install the latest version. :(

I can't find where to download beta versions from by the way-Does anyone
have a link to the index page for beta downloads please? I can't see it
mentioned on their site at all, but I know you used to be able to get to
them.

Cheers,
Geoff.

"CyberSOGA" wrote in message
...
AFAIK, the beta versions are not available to download once it's released.
3.105 is the latest version, i'd expect a new one in the new year - their
website would suggest that they are currently enjoying the xmas break, and
I
think it's well earned don't you think!


That explains why I can't find the beta's page then. Yep, I agree it seems
that they deserve the break. I've only just got my card today but I've been
reading a lot about the company and they seem very good and are constantly
updating their software. I just wish I could download the latest version,
but I still can't without it crashing. Boo hoo. :(

Geoff.

Well I've been able to download the latest version now, and there is no live
rewind feature so I'm not sure what that was all about?

I'm actually pretty annoyed with this software. I've spent hours today
uninstalling and reinstalling it due to all sorts of problems with it
crashing. Whenever there is a slight problem with either downloading an
update or EPG data (and there have been problems with both those all day),
it just freezes up and you have to cntl-alt-del and re-load it. Also quite
often it's crashed when using the live pause feature for no apparent reason.

Has anyone else had such problems with this software please? Should I
downgrade to an older version maybe?

Cheers,
Geoff.

That explains why I can't find the beta's page then. Yep, I agree it seems
that they deserve the break. I've only just got my card today but I've
been
reading a lot about the company and they seem very good and are constantly
updating their software. I just wish I could download the latest version,
but I still can't without it crashing. Boo hoo. :(

Yes, it seems I have 3.105 as well. If you give me your e-mail address,
I'll send you the executable - I think that's the only thing that changed -
one of the intermediate beta upgrades was only a .exe change. Copy it ontop
of what you already have.

You'll need to e-mail me at peter(at)petersheppard(dot)com (replace (at)
with @ and (dot) with . ).


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
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"Peter G Sheppard" wrote in message
...
Yes, it seems I have 3.105 as well. If you give me your e-mail address,
I'll send you the executable - I think that's the only thing that
changed -
one of the intermediate beta upgrades was only a .exe change. Copy it
ontop
of what you already have.

You'll need to e-mail me at peter(at)petersheppard(dot)com (replace (at)
with @ and (dot) with . ).


Thanks for that offer Peter, was very kind of you. As you'll see from my
previous message I managed to download it last night before I read your
posting, so at least I have the latest version now. No sign of the live
rewind feature though! Also it's crashing everytime it tries to download the
latest EPG data, so I'm not too happy with it.

Geoff.

Geoff,

You DEFINITELY have something wrong with your Windows XP installation. I
am running 3.104 without any problems at all. It accesses the EPG when
it starts & then it's stable. I leave it on most of the day without
problems.

I suggest that you roll XP back to a restore point before you installed
the Nebby then install the latest version again from scratch.

When it installs check the resources that the Nebby card & your other
devices are using. If there is sharing of IRQs try moving the Nebby to
another PCI slot. Also enter ctrl-i to bring up diagnostic mode & look
at the error counters. If you see the error counters going up then you
have a hardware problem. Write the Nebula tech support & explain in
detail what you are seeing. They are very helpful. If it still crashes
note what errors are reported in Task Manager & follow up via Google.
Also, make sure that XP is at SP1a & that your device drivers,
particularly the video card, are up to date.

Believe me, & what other posters are telling you. There's nothing wrong
with the DigTV software.

In article , Geoff
writes
Well I've been able to download the latest version now, and there is no live
rewind feature so I'm not sure what that was all about?

I'm actually pretty annoyed with this software. I've spent hours today
uninstalling and reinstalling it due to all sorts of problems with it
crashing. Whenever there is a slight problem with either downloading an
update or EPG data (and there have been problems with both those all day),
it just freezes up and you have to cntl-alt-del and re-load it. Also quite
often it's crashed when using the live pause feature for no apparent reason.

Has anyone else had such problems with this software please? Should I
downgrade to an older version maybe?

Cheers,
Geoff.



--
Keith Bailey

"tHatDudeUK" wrote in message
...
It looks as though any time it accesses the internet it causes you
problems.
Are you sure the ports etc aren't being blocked? Try disabling all
firewalls
etc completely including hardware router ones.


I thought that too so I tried unlocking my firewall but it still didn't
work, and also there wasn't even an entry in the firewall logs for it.
However, there was an entry for Proximatron, which is a local proxy server
program I use as a pop-up blocker. It turns out that the DigiTV software
connects to the Nebula site for EPG data via port 80, and uses the Internet
settings I have set in Explorer to make all traffic go via Proximatron. So,
I've put an exception 'rule' (or whatever you call it) in my Explorer
settings so that it doesn't go via Proximatron. My firewall logs now show
DigiTV trying to connect, so I let that through. However, it still isn't
connecting very well and only gets some of the EPG data before crashing. I
can't see what else it can be my end so I think Nebula's servers are a bit
screwed up to be honest, and maybe after their Christmas break they'll sort
it out.

Cheers,
Geoff.

You DEFINITELY have something wrong with your Windows XP installation. I
am running 3.104 without any problems at all. It accesses the EPG when
it starts & then it's stable. I leave it on most of the day without
problems.

I suggest that you roll XP back to a restore point before you installed
the Nebby then install the latest version again from scratch.


I haven't got any recent restore points thanks to a virus I had a short time
ago, and I forgot to take another restore point. It wasn't a serious virus
and hasn't caused any long-term problems.

I've just written another post in this thread about how it's connecting via
port 80 etc., and how I've done all I can to solve the problem my end.
There's nothing else wrong with my XP installation that could be causing
this.

Most of the crashes, as someone else in this thread suggested, are only
happening when the software attempts to access the Internet. The rest of the
time it's been fine, apart from once-But who knows why that once was. Maybe
it was trying to access the Internet at the same time, but I didn't look
into it in detail at the time.

Believe me, & what other posters are telling you. There's nothing wrong
with the DigTV software.

Well nobody else has said that to me but I accept what you're saying. I am
100% sure the problem isn't my end. I haven't gone into all the details of
what's happened because it would bore everyone reading this group and it
isn't really neccesary, but I assure you I've done a lot to ensure the
problem isn't with my system. Everything else is working fine, drivers are
up to date, Internet access is good, hardware is all modern with latest
stable drivers.

I DO like the Nabula software and it is working well as long as I don't let
it try to connect to the Internet. It isn't connecting to Nebula, and even a
ping of their EPG server is getting a 'not found' result. It seems that when
the software cannot get a connection, it crashes, and that can only mean
some sort of bug in the software.

Now I think of it, I remember a few months ago my ISP changed the range of
IP addresses I could be allocated each time I connected to the Net, and some
companies blocked that range because it used to be used for something else.
All I remember is that the addresses started with 80 and according to my
firewall the Nebula server IP starts with 80! So, I may need to send it via
an external proxy. That will be a problem though because the data won't be
up to date. Hmmm....I'll have to look into this and see if that's what the
problem is.

It still doesn't change what I said though, that when it cannot connect, it
crashes, and that's a bug that needs resolving.

Thanks for your input,
Geoff.

On Fri, 26 Dec 2003, Geoff writes:
I DO like the Nabula software and it is working well as long as I don't let
it try to connect to the Internet. It isn't connecting to Nebula, and even a
ping of their EPG server is getting a 'not found' result. It seems that when
the software cannot get a connection, it crashes, and that can only mean
some sort of bug in the software.
I'm using 3.105 and I have to agree with the above. If
http://www.nebula-electronics.com isn't reachable (as it isn't now - 504
Gateway Timeout), DigiTV either stops responding for about a minute on
startup and then works OK, or just stops responding completely.

I can easily prove this by disabling access to the Internet to DigiTV
with my firewall - the application then starts up fine. This bug was
present in a previous version but Nebula fixed it - looks like it has
resurfaced.

Geoff, let me know if you will be reporting this to Nebula - otherwise I
will do so.

Cheers and Merry Christmas!
--
Steven
Remove NOSPAM to reply directly - thanks.

"Steven" wrote in message
...
On Fri, 26 Dec 2003, Geoff writes:
I DO like the Nabula software and it is working well as long as I don't
let
it try to connect to the Internet. It isn't connecting to Nebula, and
even a
ping of their EPG server is getting a 'not found' result. It seems that
when
the software cannot get a connection, it crashes, and that can only mean
some sort of bug in the software.
I'm using 3.105 and I have to agree with the above. If
http://www.nebula-electronics.com isn't reachable (as it isn't now - 504
Gateway Timeout), DigiTV either stops responding for about a minute on
startup and then works OK, or just stops responding completely.

I can easily prove this by disabling access to the Internet to DigiTV
with my firewall - the application then starts up fine. This bug was
present in a previous version but Nebula fixed it - looks like it has
resurfaced.

Geoff, let me know if you will be reporting this to Nebula - otherwise I
will do so.


Hi Steven,

I have reported it to Nebula today.

Cheers,
Geoff.

"Steven" wrote in message
...
Geoff, let me know if you will be reporting this to Nebula - otherwise I
will do so.


Steven, I HAD written to them but today the email was bounced! Oh dear, they
are really having problems it seems and nobody there to fix them. :(

Geoff.

In message , Geoff
wrote
"Steven" wrote in message
...
Geoff, let me know if you will be reporting this to Nebula - otherwise I
will do so.


Steven, I HAD written to them but today the email was bounced! Oh dear, they
are really having problems it seems and nobody there to fix them. :(


I've noticed quite a few sites have fallen over during the Christmas
period with no-one to fix them - so much for paper-less utility billing
and being able to maintain your accounts 365/24/7 :(

--
Alan

On Sun, 28 Dec 2003, Geoff writes:
Steven, I HAD written to them but today the email was bounced! Oh dear, they
are really having problems it seems and nobody there to fix them. :(
Hi Geoff,

The website's back up again now and by a strange coincidence(!) my
DigiTV is starting up perfectly again - how about yours?

As I see it the EPG updates come from www.nebepg.co.uk but DigiTV checks
for program updates on www.nebula-electronics.com. If this website is
down DigiTV stops responding on startup and the 'check for updates'
button doesn't get any response (if it is working it tells me my
software is up-to-date). Easy way to solve then would be to untick the
box relating to automatic updates while offline (for the meantime).

Strange that the e-mail bounced, I assume you're using [email protected] ? The
address is on http://www.nebula-electronics.com/support/support.asp -
don't want them to get spammed more than necessary so I won't publish it
here!

Don't expect any response before 2nd Jan though as the website says
they're on holiday until then.
--
Steven
Remove NOSPAM to reply directly - thanks.

"Steven" wrote in message
...
On Sun, 28 Dec 2003, Geoff writes:
Steven, I HAD written to them but today the email was bounced! Oh dear,
they
are really having problems it seems and nobody there to fix them. :(
Hi Geoff,

The website's back up again now and by a strange coincidence(!) my
DigiTV is starting up perfectly again - how about yours?

As I see it the EPG updates come from www.nebepg.co.uk but DigiTV checks
for program updates on www.nebula-electronics.com. If this website is
down DigiTV stops responding on startup and the 'check for updates'
button doesn't get any response (if it is working it tells me my
software is up-to-date). Easy way to solve then would be to untick the
box relating to automatic updates while offline (for the meantime).

Strange that the e-mail bounced, I assume you're using [email protected] ? The
address is on http://www.nebula-electronics.com/support/support.asp -
don't want them to get spammed more than necessary so I won't publish it
here!


Hi Steven,

Yep mine seems to work now and I can get to their website too. Yes I did use
the address you quoted (after searching for a while in cached Google pages
to find it seeing as their site was down!). I won't bother re-sending the
email now as things seem to be working now, but there are some other bugs
people in another thread are discussing that I may write to them about soon,
but I'll wait to see how permanant they are before bugging them. I have some
testing to do later of the timers, to see if they're still going to play
silly games with me, and I'll see how that goes.

Geoff.

Steven-I see that you're one of the contributors in the 'other' thread I was
talking about! Sorry, I should have checked first. :)

Geoff.

Gent's,

Further to my earlier message - I STILL think that YOU have the problems
& not DigiTV. If I disable my Internet connection the auto-EPG update
tries, fails to connect & then goes away & DigiTV continues as normal.
Mine has not failed at all over the Christmas period & has recorded
about 6 programs.

I also notice that software updates now come from www.nebepg.co.uk.

In article , Steven
writes
On Sun, 28 Dec 2003, Geoff writes:
Steven, I HAD written to them but today the email was bounced! Oh dear, they
are really having problems it seems and nobody there to fix them. :(
Hi Geoff,

The website's back up again now and by a strange coincidence(!) my
DigiTV is starting up perfectly again - how about yours?

As I see it the EPG updates come from www.nebepg.co.uk but DigiTV
checks for program updates on www.nebula-electronics.com. If this
website is down DigiTV stops responding on startup and the 'check for
updates' button doesn't get any response (if it is working it tells me
my software is up-to-date). Easy way to solve then would be to untick
the box relating to automatic updates while offline (for the meantime).

Strange that the e-mail bounced, I assume you're using [email protected] ?
The address is on http://www.nebula-electronics.com/support/support.asp
- don't want them to get spammed more than necessary so I won't publish
it here!

Don't expect any response before 2nd Jan though as the website says
they're on holiday until then.

--
Keith Bailey

"Keith Bailey" wrote in message
...
Gent's,

Further to my earlier message - I STILL think that YOU have the problems
& not DigiTV. If I disable my Internet connection the auto-EPG update
tries, fails to connect & then goes away & DigiTV continues as normal.
Mine has not failed at all over the Christmas period & has recorded
about 6 programs.


Not sure what to say really Keith, other than that there is nothing else
wrong with my setup as far as is possible to tell, plus of course there are
several other people now reporting the same problems.

However, as I have also stated, if I leave the EPG update alone it does
SOMEtimes actually clear itself when it cannot connect rather than crash.
The crash ALWAYS happened when I tried to click on 'close' (or is it
'cancel'?) but SOMEtimes it crashed even if I didn't click that.

Geoff.

On Sun, 28 Dec 2003, Keith Bailey writes:
Gent's,

Further to my earlier message - I STILL think that YOU have the
problems & not DigiTV. If I disable my Internet connection the auto-EPG
update tries, fails to connect & then goes away & DigiTV continues as
normal. Mine has not failed at all over the Christmas period & has
recorded about 6 programs.

I also notice that software updates now come from www.nebepg.co.uk.
Then this bug MUST be unique to 3.105 as I notice you mentioned earlier
that you're running 3.104.

Don't forget that Nebula have already acknowledged and fixed this bug in
a previous version! :-)
--
Steven
Remove NOSPAM to reply directly - thanks.

On Sun, 28 Dec 2003, Geoff writes:
Steven-I see that you're one of the contributors in the 'other' thread I was
talking about! Sorry, I should have checked first. :)
No problems. Glad to hear yours is working again now.
--
Steven
Remove NOSPAM to reply directly - thanks.