Advice Needed
 

Hi, recent heavy rain has moved the satellite dish out of alignment...
First thing we did was to ring sky... they guided us on turning off the LNB
power supply & 22KHz command and then reseting all of the settings but this
only worked for an evening and the picture & sound was freezing again in the
morning. Rang up sky yesterday and they want to charge £65 to get someone
out to take a look at it. Seems a bit steep to just move the dish a little
bit. I tried to get them to explain the price but due to their excellent
customer relations they haven't bothered to reply. Any suggestions?

Cheers

Dave

Dave wrote:
|| Hi, recent heavy rain has moved the satellite dish out of alignment...
|| First thing we did was to ring sky... they guided us on turning off the
LNB
|| power supply & 22KHz command and then reseting all of the settings but
this
|| only worked for an evening and the picture & sound was freezing again in
the
|| morning. Rang up sky yesterday and they want to charge £65 to get someone
|| out to take a look at it. Seems a bit steep to just move the dish a
little
|| bit. I tried to get them to explain the price but due to their excellent
|| customer relations they haven't bothered to reply. Any suggestions?
||
|| Cheers
||
|| Dave

Ladder. Wall. Move. Take lader down. watch tv.

else...pay £65


--
_____________________________
^^I am not the personI used to be^^
_____________________________

Ladder. Wall. Move. Take lader down. botch it up and lose more channels

"Dave" wrote in message
...
Hi, recent heavy rain has moved the satellite dish out of alignment...

Must've been 'really' heavy rain to move a dish ! - Possibly some water has
got into the coax cable and degrading the signal ??

In either case it will probably be cheaper to go to an independant and get
him to look (and quote).

Remember that the £65 will cover everything that needs doing - even a
new/recon box. - Oh and a 3 month warranty too.

Graham

Dave wrote:

recent heavy rain has moved the satellite dish out of alignment...

Rain won't do that. Wind will but not rain.


First thing we did was to ring sky... they guided us on turning off the LNB
power supply & 22KHz command and then reseting all of the settings but this
only worked for an evening

If that worked then your dish probably hasn't moved at all.


and the picture & sound was freezing again in the
morning.

This could be water ingress into the LNB or cable, a dying LNB, a
mis-aligned dish or a dying tuner.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
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----
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No monies return'd. ;-)

Let me fully explain... In a thunder storm with lightning and heavy rain the
picture & sound became jerky. This usually stops after the rain has finished
however this time it continues. The fact that there is a blockage in the
drain pipe above the satellite dish results in water pouring directly onto
the dish in the event of heavy rain.
There are limited channels being affcted... Sky 1 & sky 1 mix, UK Gold, +1
(but not UKG2), Kerrang, Sky Sports & Paramount (but not Paramount 2).

If water had got into the works then wouldn't all channels be affected? Its
the fact that only a select number of channels that are being affected that
is making it hard for me to figure out the problem and especially in the
case of paramount when the first channel is being affected and paramount 2
is absolutely fine.

Dave wrote:

This usually stops after the rain has finished
however this time it continues. The fact that there is a blockage in the
drain pipe above the satellite dish results in water pouring directly onto
the dish in the event of heavy rain.

Fix that problem first. You can't expect anything to work properly
like that.


If water had got into the works then wouldn't all channels be affected?

All the problems I described can affect some channels and not others,
though at some point all channels will probably go the same way.


Its
the fact that only a select number of channels that are being affected that
is making it hard for me to figure out the problem

Channels use different frequencies and transmission strengths. This
makes a big difference to the signal received and a slight problem may
be enough to upset weaker channels but not others.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

"Dave" wrote in message
...
Let me fully explain... In a thunder storm with lightning and heavy rain
the
picture & sound became jerky. This usually stops after the rain has
finished
however this time it continues. The fact that there is a blockage in the
drain pipe above the satellite dish results in water pouring directly onto
the dish in the event of heavy rain.
There are limited channels being affcted... Sky 1 & sky 1 mix, UK Gold, +1
(but not UKG2), Kerrang, Sky Sports & Paramount (but not Paramount 2).

If water had got into the works then wouldn't all channels be affected?
Its
the fact that only a select number of channels that are being affected
that
is making it hard for me to figure out the problem and especially in the
case of paramount when the first channel is being affected and paramount 2
is absolutely fine.


I used to get the same when it rained heavily(affected only some channels),
got the dish re-aligned and everythings been fine since, even in heavy rain.

RJMassie

Can't be arsed with the hassle... forked out the £65 for a sky technician to
come around

"Dave" wrote in message
...
Can't be arsed with the hassle... forked out the £65 for a sky technician
to
come around


And this will avoid the hassle in what way?
BTW, are you going to get the drain blockage fixed, or do you intend paying
Sky £65 every time it rains heavily?

--
Tumbleweed

email replies not necessary but to contact use;
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I intend to pay £65 every time, yes, that's what I'll do... pay £65
everytime.

Dave




The best thing about viewing newsgroups via outlook express is the ability
to block people's messages

"Dave" wrote in message
...
I intend to pay £65 every time, yes, that's what I'll do... pay £65
everytime.


Excellent, glad to see you doing your bit to help Sky pull out of their
current financial difficulties :-)
--
Tumbleweed

email replies not necessary but to contact use;
tumbleweednews at hotmail dot com