Sky don't care about their customers
 

Sky don't care about existing customers. We ordered Sky today in my name at
our new house, my wife cancelled her subscription at our old house.

We were told by Sky that I cannot take out a new subscription as my wife had
one. So now instead of having Sky + and 2 additional boxes making
subscription £60 per month, they are getting £0 per month from us as we have
cancelled everything

As we were told that no one in our household can take out a new subscription
because my wife already had one, my question is, what happens when my
children move out and want Sky, or what happens if we get divorced

"-----BiG dAvE-----" wrote in message
...
Sky don't care about existing customers.

How do you work that one out?

We ordered Sky today in my name at
our new house, my wife cancelled her subscription at our old house.

OK.

We were told by Sky that I cannot take out a new subscription as my wife
had
one. So now instead of having Sky + and 2 additional boxes making
subscription £60 per month, they are getting £0 per month from us as we
have
cancelled everything

That's your choice. The T+C's of Sky clearly state you are entitled to *ONE*
free Digibox and minidish PER HOUSEHOLD.

As we were told that no one in our household can take out a new
subscription
because my wife already had one, my question is, what happens when my
children move out and want Sky, or what happens if we get divorced

Why didn't your wife phone up to cancel, and when asked why, just state
you're moving house? They then normally waive to £40 relocation fee if you
stay with them. Now you've stuffed it up.

Unfortunately, Sky are in the right and don't have to do anything. Maybe
emailing may do the trick, and explain your dilemma?

Good luck,

Simon

"Mike Henry" wrote in message
...
In , "-----BiG
dAvE-----" wrote:


Why didn't your wife phone up to cancel, and when asked why, just state
you're moving house? They then normally waive to £40 relocation fee if
you
stay with them. Now you've stuffed it up.

Unfortunately, Sky are in the right and don't have to do anything.
Maybe
emailing may do the trick, and explain your
dilemma?

We don't need £40 off, there is already a dish there. We wanted to
change
to Sky plus and increase our subscription from £20 to £60 per month.

And as asked before, if we get devorced, can I not get Sky as someone in
my
household has had Sky?

Of course you can "get Sky". The only issue you have is to do with the
discount/free digibox. You're only allowed one of those.

What if you bought the box when they first came out?

"martyn lewis" wrote in message
...

"Mike Henry" wrote in message
...
In , "-----BiG
dAvE-----" wrote:


SNIP

What if you bought the box when they first came out?





The £200 price tag when SKY D was launched included the subsidy provided
by SKY's marketing partners and as such means a subscriber at that time has
already benefited and is not entitled to another.
The subsidy existed from day 1 only the value has changed over time.


Mike C

On Sun, 18 Jul 2004 13:50:44 +0100, "Mike_C" wrote:


"martyn lewis" wrote in message
...

"Mike Henry" wrote in message
...
In , "-----BiG
dAvE-----" wrote:


SNIP

What if you bought the box when they first came out?





The £200 price tag when SKY D was launched included the subsidy provided
by SKY's marketing partners and as such means a subscriber at that time has
already benefited and is not entitled to another.
The subsidy existed from day 1 only the value has changed over time.

Many people (myself included) bought a digibox outright without any subsidy. If
this is the case then you are still entitled to a subsidised box (or your
'household' anyway).

--
Nigel Barker
Live from the sunny Cote d'Azur

"Nigel Barker" wrote in message
...
On Sun, 18 Jul 2004 13:50:44 +0100, "Mike_C" wrote:


"martyn lewis" wrote in message
...

"Mike Henry" wrote in message
...
In , "-----BiG
dAvE-----" wrote:


SNIP

What if you bought the box when they first came out?





The £200 price tag when SKY D was launched included the subsidy provided
by SKY's marketing partners and as such means a subscriber at that time has
already benefited and is not entitled to another.
The subsidy existed from day 1 only the value has changed over time.

Many people (myself included) bought a digibox outright without any subsidy. If
this is the case then you are still entitled to a subsidised box (or your
'household' anyway).

--
Nigel Barker
Live from the sunny Cote d'Azur


That's quite right, as long as the digibox was not tied to any SKY subsidised
offer (either directly or via an authorised dealer) and was bought either brand new
at retail price or bought used then you will not be considered to have received a
subsidised deal and will still qualify for one.


Mike C

On Sat, 17 Jul 2004 20:20:02 +0100, "-----BiG dAvE-----"
wrote:

Sky don't care about existing customers. We ordered Sky today in my name at
our new house, my wife cancelled her subscription at our old house.

So actually you're not an existing customer.

We were told by Sky that I cannot take out a new subscription as my wife had
one. So now instead of having Sky + and 2 additional boxes making
subscription £60 per month, they are getting £0 per month from us as we have
cancelled everything

But you said you'd cancelled at your old house anyway.

It sounds like you're trying to get the free dish and install - and
Sky are quite right to refuse that because you can only get that deal
ONCE. If you move house you can't expect Sky to come and install again
and give you another new box for nothing.

If you want to get Sky installed then they WILL do it for you, just
not for free. So if you want it, get it. If not, it's your choice.
Just don't expect something for nothing.

I have never bought or owned or subscribed to Sky, digital or analogue


"Zero Tolerance" wrote in message
...
On Sat, 17 Jul 2004 20:20:02 +0100, "-----BiG dAvE-----"
wrote:

Sky don't care about existing customers. We ordered Sky today in my name
at
our new house, my wife cancelled her subscription at our old house.

So actually you're not an existing customer.

We were told by Sky that I cannot take out a new subscription as my wife
had
one. So now instead of having Sky + and 2 additional boxes making
subscription £60 per month, they are getting £0 per month from us as we
have
cancelled everything

But you said you'd cancelled at your old house anyway.

It sounds like you're trying to get the free dish and install - and
Sky are quite right to refuse that because you can only get that deal
ONCE. If you move house you can't expect Sky to come and install again
and give you another new box for nothing.

If you want to get Sky installed then they WILL do it for you, just
not for free. So if you want it, get it. If not, it's your choice.
Just don't expect something for nothing.

"-----BiG dAvE-----" wrote in message
...
I have never bought or owned or subscribed to Sky, digital or analogue

But you're wife has. Sky class you as ineligible for a free box because
someone in your household has benefited from a free dish and box already.

Simon

......and please don't top-post. Ta ;)

I have never bought or owned or subscribed to Sky, digital or analogue

But you're wife has. Sky class you as ineligible for a free box because
someone in your household has benefited from a free dish and box already.

Define "household". He says that they're in a new house. Although,
that being the case, I'd be curious to know what happened to the box
at the old house and why they didn't take it with them.

Simon Kempster

"-----BiG dAvE-----" wrote in message
...
Sky don't care about existing customers. We ordered Sky today in my
name at
our new house, my wife cancelled her subscription at our old house.

We were told by Sky that I cannot take out a new subscription as my
wife had
one. So now instead of having Sky + and 2 additional boxes making
subscription £60 per month, they are getting £0 per month from us as
we have
cancelled everything

As we were told that no one in our household can take out a new
subscription
because my wife already had one, my question is, what happens when my
children move out and want Sky, or what happens if we get divorced


$ky care for their customers very well, it's just that they use Fawlty
Towers episodes as customer service training videos :-o))
Regards Mike.



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On 19 Jul 2004 01:43:43 -0700, (Simon Kempster) wrote:

I have never bought or owned or subscribed to Sky, digital or analogue

But you're wife has. Sky class you as ineligible for a free box because
someone in your household has benefited from a free dish and box already.

Define "household". He says that they're in a new house. Although,
that being the case, I'd be curious to know what happened to the box
at the old house and why they didn't take it with them.

His wife may have had a subscription before they were married or even knew one
another.

--
Nigel Barker
Live from the sunny Cote d'Azur