SKY Kick customer in the face
 

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

richard said:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.


But... if you wanted to cancel from 1st May, I assume that means you
*intended* to pay the subscription for April.
They made an error and cancelled your subscription a month early. He
offered to reinstate it for that month if you paid for the month.
What's the problem?



--
Gareth Kitchener
Bedfordshire, England
http://www.garethkitchener.org.uk

richard said:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.


But... if you wanted to cancel from 1st May, I assume that means you
*intended* to pay the subscription for April.
They made an error and cancelled your subscription a month early. He
offered to reinstate it for that month if you paid for the month.
What's the problem?



--
Gareth Kitchener
Bedfordshire, England
http://www.garethkitchener.org.uk

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

Oh dear what a shame. Guess how many people died in the world
yesterday?

--Nick.
--
http://www.blackstar.co.uk/scp/id/what - Want DVDs/Games?
Fax: +44 (0) 7974 984182 --- icq: 9235201 --- Hayn on dal

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

Oh dear what a shame. Guess how many people died in the world
yesterday?

--Nick.
--
http://www.blackstar.co.uk/scp/id/what - Want DVDs/Games?
Fax: +44 (0) 7974 984182 --- icq: 9235201 --- Hayn on dal

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted.

Why didn't you pointout that they had withdrawn your service before
midnight on 31/03/2004? - that was surely the correct time for them to
cease service. You should write to them about this pointing out how
distraught you were at having to miss the match (you didn't manage to
see it at a friends house I take it?). Out of interest did England
win?

--
Hiram Hackenbacker

On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted.

Why didn't you pointout that they had withdrawn your service before
midnight on 31/03/2004? - that was surely the correct time for them to
cease service. You should write to them about this pointing out how
distraught you were at having to miss the match (you didn't manage to
see it at a friends house I take it?). Out of interest did England
win?

--
Hiram Hackenbacker

richard wrote:
I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.



Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Now as for Sky not informing you that they do not take two month
cancellation requests is another issue.

Regards
Glenn

richard wrote:
I had been a Sky customer for years with the top package but contacted theon
1 March to cancel my contract with effect from 1 May. The reason being I
was thinking of switching to NTL as I have a phone with them and their
package was cheaper. I thought Sky may match the price or offer up sky+ to
try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to channells
which meant I could not watch the England international that evening. I was
gutted. Needless to say I contacted Sky who stated I would have to pay
another month rental if I wished to view the match! I explained to a man
caller ALAN McALEAVEY who said he was thier customer services manager that
my cancellation instructions had not been followed and although he admitted
I had done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had been in
my shoes!
The result is I am wrongly forced to miss the match and Sky can now not to
regain my custom.
I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.



Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Now as for Sky not informing you that they do not take two month
cancellation requests is another issue.

Regards
Glenn

On Sun, 4 Apr 2004 11:25:03 +0000 (UTC), Glenn Millar
wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Strange - I gave Sky six weeks notice to cancel and they cancelled the
service on that date, six weeks into the future. I cannot see where
in the T&C's Sky dictate anything but a minimum notice period.

--
Hiram Hackenbacker

On Sun, 4 Apr 2004 11:25:03 +0000 (UTC), Glenn Millar
wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Strange - I gave Sky six weeks notice to cancel and they cancelled the
service on that date, six weeks into the future. I cannot see where
in the T&C's Sky dictate anything but a minimum notice period.

--
Hiram Hackenbacker

Nick wrote:
On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

I had been a Sky customer for years with the top package but
contacted theon 1 March to cancel my contract with effect from 1
May. The reason being I was thinking of switching to NTL as I have
a phone with them and their package was cheaper. I thought Sky may
match the price or offer up sky+ to try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to
channells which meant I could not watch the England international
that evening. I was gutted. Needless to say I contacted Sky who
stated I would have to pay another month rental if I wished to view
the match! I explained to a man caller ALAN McALEAVEY who said he
was thier customer services manager that my cancellation
instructions had not been followed and although he admitted I had
done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had
been in my shoes!
The result is I am wrongly forced to miss the match and Sky can now
not to regain my custom.
I cannot believe this man is a manager in the customer services
department giving his poor approach to what is clearly a fault of
Sky.

Oh dear what a shame. Guess how many people died in the world
yesterday?

--Nick.

Who cares, this is uk.media.tv.sky not
uk.media.tv.whogivesa****howmanypeoplediedyesterda y

--
ThePunisher

Nick wrote:
On Sun, 4 Apr 2004 08:59:12 +0100, "richard"
wrote:

I had been a Sky customer for years with the top package but
contacted theon 1 March to cancel my contract with effect from 1
May. The reason being I was thinking of switching to NTL as I have
a phone with them and their package was cheaper. I thought Sky may
match the price or offer up sky+ to try for free, no such joy.
Then on the afternoon of the 31 March Sky withdrew my access to
channells which meant I could not watch the England international
that evening. I was gutted. Needless to say I contacted Sky who
stated I would have to pay another month rental if I wished to view
the match! I explained to a man caller ALAN McALEAVEY who said he
was thier customer services manager that my cancellation
instructions had not been followed and although he admitted I had
done as required he refused to waver from demanding another months
rental. He did agree he would not be satisfied with this if he had
been in my shoes!
The result is I am wrongly forced to miss the match and Sky can now
not to regain my custom.
I cannot believe this man is a manager in the customer services
department giving his poor approach to what is clearly a fault of
Sky.

Oh dear what a shame. Guess how many people died in the world
yesterday?

--Nick.

Who cares, this is uk.media.tv.sky not
uk.media.tv.whogivesa****howmanypeoplediedyesterda y

--
ThePunisher

richard wrote:

I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

Sky's notion of CS does not involve much service.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

richard wrote:

I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

Sky's notion of CS does not involve much service.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Glenn Millar wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Not at all. The notice period is a minimum of one calendar month,
that's all.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Glenn Millar wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Not at all. The notice period is a minimum of one calendar month,
that's all.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

In article ,
"richard" wrote:

I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

I can.

In article ,
"richard" wrote:

I cannot believe this man is a manager in the customer services department
giving his poor approach to what is clearly a fault of Sky.

I can.

Jomtien wrote:
Glenn Millar wrote:


Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.


Not at all. The notice period is a minimum of one calendar month,
that's all.


Extract from Sky.com's T&C

6. Termination of Contract
This Contract will stay in force for at least the Minimum Term. Where
the Contract is terminated within the Minimum Term because you have
breached the Conditions you must pay the Interactive Discount costs to
us (see Condition 3). The Contract will continue after the Minimum Term
unless it is ended in accordance with the Conditions below:
(i) you may end this Contract at any time after the end of the Minimum
Term by notifying us in writing with one month's notice;
(ii) if you breach any of the Conditions of this Contract, we can
terminate the Contract by giving you seven days' written notice at any
time (including during the Minimum Term);
(iii) except where you breach the Conditions of this Contract, we will
not terminate this Contract during the Minimum Term. We may terminate
this Contract, with effect from any time from the end of the Minimum
Term, by giving you one month's notice.

They continually refer to one months notice.

I don't wite them, only read them ;-)

Regards
Glenn...

Jomtien wrote:
Glenn Millar wrote:


Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.


Not at all. The notice period is a minimum of one calendar month,
that's all.


Extract from Sky.com's T&C

6. Termination of Contract
This Contract will stay in force for at least the Minimum Term. Where
the Contract is terminated within the Minimum Term because you have
breached the Conditions you must pay the Interactive Discount costs to
us (see Condition 3). The Contract will continue after the Minimum Term
unless it is ended in accordance with the Conditions below:
(i) you may end this Contract at any time after the end of the Minimum
Term by notifying us in writing with one month's notice;
(ii) if you breach any of the Conditions of this Contract, we can
terminate the Contract by giving you seven days' written notice at any
time (including during the Minimum Term);
(iii) except where you breach the Conditions of this Contract, we will
not terminate this Contract during the Minimum Term. We may terminate
this Contract, with effect from any time from the end of the Minimum
Term, by giving you one month's notice.

They continually refer to one months notice.

I don't wite them, only read them ;-)

Regards
Glenn...

Glenn Millar wrote:

Not at all. The notice period is a minimum of one calendar month,
that's all.

Extract from Sky.com's T&C

They continually refer to one months notice.

It is just a minimum though. The T&Cs are badly written, as are nearly
all Sky T&Cs. One month minimum is unfair enough but to say both one
month minimum and one month maximum would be totally unfair.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Glenn Millar wrote:

Not at all. The notice period is a minimum of one calendar month,
that's all.

Extract from Sky.com's T&C

They continually refer to one months notice.

It is just a minimum though. The T&Cs are badly written, as are nearly
all Sky T&Cs. One month minimum is unfair enough but to say both one
month minimum and one month maximum would be totally unfair.

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/yvnsy
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

On Mon, 05 Apr 2004 04:25:47 GMT, Jomtien wrote:

Glenn Millar wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Not at all. The notice period is a minimum of one calendar month,
that's all.

Jomtien - nice name....beach resort near pattaya called that.....

On Mon, 05 Apr 2004 04:25:47 GMT, Jomtien wrote:

Glenn Millar wrote:

Sky's standard terms and conditions state that termination is by one
calendar months notice, not two.

Your request was given to them on the 1st March so on the 31st it was
terminated.

All as set out in the terms and conditions. If you wanted to terminate
by the 1st May you should have contacted them on the 1st of April.

Not at all. The notice period is a minimum of one calendar month,
that's all.

Jomtien - nice name....beach resort near pattaya called that.....