Livingston to Lucknow ?
 

With all these call centres moving to the far east , is it possible the Sky
call centre could be moving to as well ?

On Fri, 17 Oct 2003 20:31:30 +0100, "Badlad"
wrote:

With all these call centres moving to the far east , is it possible the Sky
call centre could be moving to as well ?

I am sure Sky are considering out sourcing some of their call
centre/back office systems to the far east. Frankly if you aren't
your shareholders aren't going to be too happy in this day and age.

--
Hiram Hackenbacker

Badlad wrote:
With all these call centres moving to the far east , is it possible
the Sky call centre could be moving to as well ?

Ever tried phoning late at night? straight through to India!

Sim

"Badlad" wrote in message
...
With all these call centres moving to the far east , is it possible the
Sky
call centre could be moving to as well ?

AFAIK they already have moved some of it abroad.

On Fri, 17 Oct 2003 20:31:30 +0100, "Badlad"
wrote:

With all these call centres moving to the far east , is it possible the Sky
call centre could be moving to as well ?

I got a call tonight from their billing department - Scottish person.
Sorted that problem out but took the opportunity to address another
issue while I had them on the phone, The Scottish person transferred
me to customer services in India

Brian

On Fri, 17 Oct 2003 23:44:27 +0100,
wrote:

On Fri, 17 Oct 2003 20:31:30 +0100, "Badlad"
wrote:

With all these call centres moving to the far east , is it possible the Sky
call centre could be moving to as well ?

I got a call tonight from their billing department - Scottish person.
Sorted that problem out but took the opportunity to address another
issue while I had them on the phone, The Scottish person transferred
me to customer services in India

At least you can understand the Indian guy!

--
Paul
My Lake District walking site (updated 29th September 2003):
http://paulrooney.netfirms.com

Please sponsor me for the London Marathon at:
http://www.justgiving.com/london2004

On Fri, 17 Oct 2003 23:49:58 +0100, Paul Rooney
wrote:

On Fri, 17 Oct 2003 23:44:27 +0100,
wrote:

On Fri, 17 Oct 2003 20:31:30 +0100, "Badlad"
wrote:

With all these call centres moving to the far east , is it possible the Sky
call centre could be moving to as well ?

I got a call tonight from their billing department - Scottish person.
Sorted that problem out but took the opportunity to address another
issue while I had them on the phone, The Scottish person transferred
me to customer services in India

At least you can understand the Indian guy!

Understood her. But she wasn't able to solve the issue.

I have to phone back sometime and speak to someone in Scotland :-)

Brian

On Sat, 18 Oct 2003 21:02:14 +0100, "BillR"
wrote:

Paul Rooney wrote:
On Fri, 17 Oct 2003 23:44:27 +0100,
wrote:

On Fri, 17 Oct 2003 20:31:30 +0100, "Badlad"
wrote:

With all these call centres moving to the far east , is it possible
the Sky call centre could be moving to as well ?

I got a call tonight from their billing department - Scottish person.
Sorted that problem out but took the opportunity to address another
issue while I had them on the phone, The Scottish person transferred
me to customer services in India

At least you can understand the Indian guy!

When I spoke to them the english was fine but the comms link sounded to have
high compression artifacts which made the indian lady sound metallic.
Maybe it was really a Darlek?


Did you see Grumpy Old Men on BBC2 yesterday? Someone was taking the
pith out of Scottish customer service reps. I believe they became
popular as a result of some research that showed people trusted a
Scottish accent. Unfortunately, the PR people failed to grasp that
some Scottish accents are completely incomprehensible.
Give me an Indian any day - complete with Dr Who sound effects!

--
Paul
My Lake District walking site (updated 29th September 2003):
http://paulrooney.netfirms.com

Please sponsor me for the London Marathon at:
http://www.justgiving.com/london2004

BillR wrote:
Paul Rooney wrote:
On Fri, 17 Oct 2003 23:44:27 +0100,
wrote:

On Fri, 17 Oct 2003 20:31:30 +0100, "Badlad"
wrote:

With all these call centres moving to the far east , is it possible
the Sky call centre could be moving to as well ?

I got a call tonight from their billing department - Scottish
person. Sorted that problem out but took the opportunity to address
another issue while I had them on the phone, The Scottish person
transferred me to customer services in India

At least you can understand the Indian guy!

When I spoke to them the English was fine but the comms link sounded
to have high compression artefacts which made the Indian lady sound
metallic. Maybe it was really a Darlek?

I have no problems with the Scottish accent, but the last call I made, I was
put through to India. No problems understanding even with the compression,
but the voice of the supervisor in the background coaching every single
reply was getting annoying !

"Paul Rooney" wrote in message
...
On Sat, 18 Oct 2003 21:02:14 +0100, "BillR"
wrote:


Did you see Grumpy Old Men on BBC2 yesterday? Someone was taking the
pith out of Scottish customer service reps. I believe they became
popular as a result of some research that showed people trusted a
Scottish accent. Unfortunately, the PR people failed to grasp that
some Scottish accents are completely incomprehensible.
Give me an Indian any day - complete with Dr Who sound effects!

--
Paul


As a Scot, I find some English accents equally incomprehensible as I am sure
some Southern people might have trouble understanding for example, Geordies.
But having said that I do sometimes think that many English people *don't
want* to understand Scots.

Norman


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