| Page 1 of 2 | 1 | 2 |
|
|
|
Can you beat this for bad service?
Can you beat this for bad service?
As Sky has dropped the £10 if you take two of there premium channels. We decided to pay an extra £3 and have the film package. Telephoned them and they said they would give me the sports channels free for 3 months. I said thank you, but no thanks as I never watch sports, just not interested. I was told I might change my mind so it had been added! I asked if it would be automatically be taken off at the end of 3 months and was told no I would have to telephone them to cancel. So I would have to pay to call you to cancel something I don`t want in the first place?, and was told if you put it llike that then yes. I then asked to cancel the package now and was told I would have to have it for one month before it could be cancelled!!! Ask to speak to a supervisor and said I could cancel it in a month!!! By this time as you can image I was getting a mad by now. I told her that unless it was taken off now I would like to cancel my complete sky subscription. She went away came back said there seemed to have been a miss understanding!!!!!!! and it had been taken off. I then complained about the amount of time I had been on the telephone for no fault of my own and the way I had been treated and asked for a token gesture, she offered me a month free of my normal subscription! Which I took, but wait to see if it happens!!! Makes you wonder who employ's them! -- www.philmike.co.uk The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you are not the intended addressee please contact the sender and dispose of this e-mail. |
On Fri, 17 Oct 2003 16:47:50 +0100, "Phil"
wrote: Can you beat this for bad service? As Sky has dropped the £10 if you take two of there premium channels. We decided to pay an extra £3 and have the film package. Telephoned them and they said they would give me the sports channels free for 3 months. I said thank you, but no thanks as I never watch sports, just not interested. I was told I might change my mind so it had been added! I asked if it would be automatically be taken off at the end of 3 months and was told no I would have to telephone them to cancel. So I would have to pay to call you to cancel something I don`t want in the first place?, and was told if you put it llike that then yes. I then asked to cancel the package now and was told I would have to have it for one month before it could be cancelled!!! Another organisation with its head firmly up its arse when it comes to customer service. -- Hiram Hackenbacker |
PMSL, bless them, lol
|
Yes!!!!
And I'll write about it after the court case. It's companys like this that turn honest genuine people it outraged lunatics. Oh well, they take the money but dont want complaints. "Phil" wrote in message ... Can you beat this for bad service? As Sky has dropped the £10 if you take two of there premium channels. We decided to pay an extra £3 and have the film package. Telephoned them and they said they would give me the sports channels free for 3 months. I said thank you, but no thanks as I never watch sports, just not interested. I was told I might change my mind so it had been added! I asked if it would be automatically be taken off at the end of 3 months and was told no I would have to telephone them to cancel. So I would have to pay to call you to cancel something I don`t want in the first place?, and was told if you put it llike that then yes. I then asked to cancel the package now and was told I would have to have it for one month before it could be cancelled!!! Ask to speak to a supervisor and said I could cancel it in a month!!! By this time as you can image I was getting a mad by now. I told her that unless it was taken off now I would like to cancel my complete sky subscription. She went away came back said there seemed to have been a miss understanding!!!!!!! and it had been taken off. I then complained about the amount of time I had been on the telephone for no fault of my own and the way I had been treated and asked for a token gesture, she offered me a month free of my normal subscription! Which I took, but wait to see if it happens!!! Makes you wonder who employ's them! -- www.philmike.co.uk The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. If you are not the intended addressee please contact the sender and dispose of this e-mail. |
In uk.media.tv.sky on Fri, 17 Oct 2003 at 16:47:50, Phil wrote :
Ask to speak to a supervisor and said I could cancel it in a month!!! By this time as you can image I was getting a mad by now. I told her that unless it was taken off now I would like to cancel my complete sky subscription. She went away came back said there seemed to have been a miss understanding!!!!!!! and it had been taken off. I then complained about the amount of time I had been on the telephone for no fault of my own and the way I had been treated and asked for a token gesture, she offered me a month free of my normal subscription! Which I took, but wait to see if it happens!!! Sounds exactly like when you visit an electrical shop and they try to offer you an extended warrantee. I tell them before I start that if they even mention it, I will walk straight out of the store - yet on several occasions the mindless drones tried anyway. One lost sale - haha! -- Paul 'US Sitcom Fan' Hyett |
On Fri, 17 Oct 2003 16:47:50 +0100, "Phil"
wrote: Which I took, but wait to see if it happens!!! Makes you wonder who employ's them! Sadly such selling technique is pretty common practice these days. I don't think Sky are that unique in doing it like that (giving you 'free' stuff which costs you later if you forget to cancel) but it doesn't make it any more acceptable. Gav |
Vidcapper wrote:
In uk.media.tv.sky on Fri, 17 Oct 2003 at 16:47:50, Phil wrote : Ask to speak to a supervisor and said I could cancel it in a month!!! By this time as you can image I was getting a mad by now. I ...... Sounds exactly like when you visit an electrical shop and they try to offer you an extended warrantee. I tell them before I start that if they even mention it, I will walk straight out of the store - yet on several occasions the mindless drones tried anyway. One lost sale - haha! How to get banned from Dixons? When spotty youth asks if he can help you, say "Yes, get me an adult" :-) |
"Gav" wrote in message ... On Fri, 17 Oct 2003 16:47:50 +0100, "Phil" wrote: Which I took, but wait to see if it happens!!! Makes you wonder who employ's them! Sadly such selling technique is pretty common practice these days. I don't think Sky are that unique in doing it like that (giving you 'free' stuff which costs you later if you forget to cancel) but it doesn't make it any more acceptable. Gav Especially when he didn't ask for it in the first place, was given it anyway and then prevented from cancelling it. Having to phone to cancel something you've chosen to add is acceptable - in fact, it's preferable as you need to remember to cancel it. -- Carl |
"Phil" wrote in message ... Can you beat this for bad service? As Sky has dropped the £10 if you take two of there premium channels. We decided to pay an extra £3 and have the film package. Telephoned them and they said they would give me the sports channels free for 3 months. I said thank you, but no thanks as I never watch sports, just not interested. I was told I might change my mind so it had been added! I asked if it would be automatically be taken off at the end of 3 months and was told no I would have to telephone them to cancel. So I would have to pay to call you to cancel something I don`t want in the first place?, and was told if you put it llike that then yes. I then asked to cancel the package now and was told I would have to have it for one month before it could be cancelled!!! Ask to speak to a supervisor and said I could cancel it in a month!!! By this time as you can image I was getting a mad by now. I told her that unless it was taken off now I would like to cancel my complete sky subscription. She went away came back said there seemed to have been a miss understanding!!!!!!! and it had been taken off. I then complained about the amount of time I had been on the telephone for no fault of my own and the way I had been treated and asked for a token gesture, she offered me a month free of my normal subscription! Which I took, but wait to see if it happens!!! Makes you wonder who employ's them! -- www.philmike.co.uk Well, a certain cable telco (guess which one LOL) charges my mum 2 monthly bills, one for telephone and the other for television. They consistently take her tv payment and apply it to her phone account, then cut her tv off. When they realised their mistake recently, they transferred her phone account credit to her tv account, then charged her phone account again by the same amount, turning her phone bill for the month from sub £10 to £40+. It took me an hour to realise where the mistake lies (it started in June) and I'm calling them tomorrow - what I'll call them is a different matter. -- Carl |
| All times are GMT +1. The time now is 04:34 AM. |
|
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.
HomeCinemaBanter.com