Skys Customer Service
 

I have been a Sky Digital customer for several years and for the most part
have been happy with their service.

But what has transcribed today has changed my feelings towards this company.

My Sister and my mom share a subscription to Sky and for the last 2-3 months
have had problems with their viewing. Basically, a message appears on the
screen every few seconds to insert the card. They have to press backup every
few seconds.

They have not been sen't the new card that everyone else seems to have
received. The old card is still inserted.

They have contacted Sky on multiple occassions to try and resolve this.
Today I tried to speak to Sky myself on their behalf, and with my sister
standing right next to me they were unwilling to discuss the account with
me.

I had all the details in front of me and explained the situation to them and
they were simply not having it. They are paying for a service they cannot
watch properly and have thus cancelled their subscription.

My parents are retired and my sister just simply isn't upto fighting them as
she has had enough.

I do not like how they have treated my family at all, in fact I feel quite
sick about the whole situation.

Sky customer service is pathetic and I will also cancel my subscription in
disgust.

ex-sky custromer.

"tutu" wrote in message
...
I have been a Sky Digital customer for several years and for the most part
have been happy with their service.

But what has transcribed today has changed my feelings towards this
company.

My Sister and my mom share a subscription to Sky and for the last 2-3
months
have had problems with their viewing. Basically, a message appears on the
screen every few seconds to insert the card. They have to press backup
every
few seconds.

They have not been sen't the new card that everyone else seems to have
received. The old card is still inserted.

They have contacted Sky on multiple occassions to try and resolve this.
Today I tried to speak to Sky myself on their behalf, and with my sister
standing right next to me they were unwilling to discuss the account with
me.

I had all the details in front of me and explained the situation to them
and
they were simply not having it. They are paying for a service they cannot
watch properly and have thus cancelled their subscription.

My parents are retired and my sister just simply isn't upto fighting them
as
she has had enough.

I do not like how they have treated my family at all, in fact I feel quite
sick about the whole situation.

Sky customer service is pathetic and I will also cancel my subscription in
disgust.

ex-sky custromer.



E-mail

I did this when my parents were having trouble with their new viewing card.
It had gone resolved for 2 weeks. Within two days, they had been contacted,
a new viewing card issued and a month's free viewing given as compensation.

Sky CS did however talk to me about it as long as I could quote their
password.

Janice

tutu wrote:

Today I tried to speak to Sky myself on their behalf, and with my sister
standing right next to me they were unwilling to discuss the account with
me.

This is indeed one of the most stupid attitudes that I have ever come
across anywhere. Ring them and pretend to be someone else and you can
discuss the account all day with them. Ring them and say you are
calling for someone else (even your wife or husband) and they say that
they can't discuss it with you. Absolutely brainless. One wonders just
what sort of moron invents rules like that?

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/guiv
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

Geoff Rimmer wrote:

(and yes he actually did suggest this) to phone up again and this time
pretend to be my Dad!

LOL

--
Digibox problem? : A reboot solves 90% of these.
The Sky Digital FAQ: http://tinyurl.com/guiv
How to get UK TV overseas: http://tinyurl.com/6p73
Fed up with logos / red buttons? : http://logofreetv.org/
BBC gone? : http://www.astra2d.co.uk/
----
Only the truth as I see it.
No monies return'd. ;-)

On Wed, 06 Aug 2003 06:36:16 GMT, Jomtien wrote:



This is indeed one of the most stupid attitudes that I have ever come
across anywhere. Ring them and pretend to be someone else and you can
discuss the account all day with them. Ring them and say you are
calling for someone else (even your wife or husband) and they say that
they can't discuss it with you. Absolutely brainless. One wonders just
what sort of moron invents rules like that?

Its the law of theis country - not Sky's fault in this case.

On Tue, 5 Aug 2003 17:57:42 +0100, "tutu" wrote:


They have contacted Sky on multiple occassions to try and resolve this.
Today I tried to speak to Sky myself on their behalf, and with my sister
standing right next to me they were unwilling to discuss the account with
me.


Who is the account holder? They can only discuss the account with the
account holder.

On 6/8/03 11:47 am, in article ,
"UncleTupelo" wrote:

On Tue, 5 Aug 2003 17:57:42 +0100, "tutu" wrote:


They have contacted Sky on multiple occassions to try and resolve this.
Today I tried to speak to Sky myself on their behalf, and with my sister
standing right next to me they were unwilling to discuss the account with
me.


Who is the account holder? They can only discuss the account with the
account holder.

Sky could get into serious sh*t if they were found to have given account
information to someone who isn't either the account or the password holder.
I used to work for a mobile phone company and it can cost you your job if
the breach is bad enough.

The problem is that not every agent you speak to will in-force this. You
should really be refused every time. I know my mate's credit card details
and a lot about his Sky account; package he has, what box office film he has
recently bought. However, I don't know his Sky password. If got someone who
didn't ask for the password I could change his package, order box office or
worst case try to cancel (although they might want that in writing). It is a
good idea if its properly used.

uncletupelo writes:

However, I don't know his Sky password.

When were Sky passwords introduced? I cancelled Sky in December 2002,
but I don't ever remember having any kind of password, and they
certainly didn't ask me for one when I phoned up to cancel.

--
Geoff Rimmer www.sillyfish.com
www.sillyfish.com - Make savings on your BT and Telewest phone calls.

On Thu, 07 Aug 2003 06:38:46 GMT, Geoff Rimmer
wrote:



However, I don't know his Sky password.

When were Sky passwords introduced?

Recently, I think

I cancelled Sky in December 2002,
but I don't ever remember having any kind of password, and they
certainly didn't ask me for one when I phoned up to cancel.

I was asked my password the other week when I rang up to cancel Film4

On Wed, 06 Aug 2003 06:36:16 GMT, Jomtien wrote:

This is indeed one of the most stupid attitudes that I have ever come
across anywhere. Ring them and pretend to be someone else and you can
discuss the account all day with them. Ring them and say you are
calling for someone else (even your wife or husband) and they say that
they can't discuss it with you. Absolutely brainless. One wonders just
what sort of moron invents rules like that?

Morons who wish to comply with the data protection act, perhaps?